Fast Food, Fast Talk


Book Description

Attending Hamburger University, Robin Leidner observes how McDonald's trains the managers of its fast-food restaurants to standardize every aspect of service and product. Learning how to sell life insurance at a large midwestern firm, she is coached on exactly what to say, how to stand, when to make eye contact, and how to build up Positive Mental Attitude by chanting "I feel happy! I feel terrific!" Leidner's fascinating report from the frontlines of two major American corporations uncovers the methods and consequences of regulating workers' language, looks, attitudes, ideas, and demeanor. Her study reveals the complex and often unexpected results that come with the routinization of service work. Some McDonald's workers resent the constraints of prescribed uniforms and rigid scripts, while others appreciate how routines simplify their jobs and give them psychological protection against unpleasant customers. Combined Insurance goes further than McDonald's in attempting to standardize the workers' very selves, instilling in them adroit maneuvers to overcome customer resistance. The routinization of service work has both poignant and preposterous consequences. It tends to undermine shared understandings about individuality and social obligations, sharpening the tension between the belief in personal autonomy and the domination of a powerful corporate culture. Richly anecdotal and accessibly written, Leidner's book charts new territory in the sociology of work. With service sector work becoming increasingly important in American business, her timely study is particularly welcome.




The First 20 Hours


Book Description

Forget the 10,000 hour rule— what if it’s possible to learn the basics of any new skill in 20 hours or less? Take a moment to consider how many things you want to learn to do. What’s on your list? What’s holding you back from getting started? Are you worried about the time and effort it takes to acquire new skills—time you don’t have and effort you can’t spare? Research suggests it takes 10,000 hours to develop a new skill. In this nonstop world when will you ever find that much time and energy? To make matters worse, the early hours of prac­ticing something new are always the most frustrating. That’s why it’s difficult to learn how to speak a new language, play an instrument, hit a golf ball, or shoot great photos. It’s so much easier to watch TV or surf the web . . . In The First 20 Hours, Josh Kaufman offers a systematic approach to rapid skill acquisition— how to learn any new skill as quickly as possible. His method shows you how to deconstruct com­plex skills, maximize productive practice, and remove common learning barriers. By complet­ing just 20 hours of focused, deliberate practice you’ll go from knowing absolutely nothing to performing noticeably well. Kaufman personally field-tested the meth­ods in this book. You’ll have a front row seat as he develops a personal yoga practice, writes his own web-based computer programs, teaches himself to touch type on a nonstandard key­board, explores the oldest and most complex board game in history, picks up the ukulele, and learns how to windsurf. Here are a few of the sim­ple techniques he teaches: Define your target performance level: Fig­ure out what your desired level of skill looks like, what you’re trying to achieve, and what you’ll be able to do when you’re done. The more specific, the better. Deconstruct the skill: Most of the things we think of as skills are actually bundles of smaller subskills. If you break down the subcompo­nents, it’s easier to figure out which ones are most important and practice those first. Eliminate barriers to practice: Removing common distractions and unnecessary effort makes it much easier to sit down and focus on deliberate practice. Create fast feedback loops: Getting accu­rate, real-time information about how well you’re performing during practice makes it much easier to improve. Whether you want to paint a portrait, launch a start-up, fly an airplane, or juggle flaming chain­saws, The First 20 Hours will help you pick up the basics of any skill in record time . . . and have more fun along the way.




Speaking Up Without Freaking Out


Book Description

50 Scientifically-Supported Techniques to Create More Confident and Compelling Speakers




Actor's Choice: Monologues for Teens


Book Description

Extraordinary, action-oriented, off-the-beaten path monologues for teenagers.




Fast Talking PI


Book Description

Winner, 2010 NZSA Jessie Mackay Award for Best First Book of Poetry The judging panel found Marsh's collection exhilarating: "The poems are sensuous but strong, using lush imagery and clear rhythms and repetitions to power them forward." Touching on the poet's community, ancestry, influences, and history, this debut collection of poetry lives up to the meaning behind the artist's name—&“writer of tales.&” The featured verse is sensuous but strong, using lush imagery, clear rhythms, and repetitions to power it forward. With a unique Pacific lyricism, this compendium is structured in three sections that showcase different strengths, from personal poems and political and historical verse to those already destined to become classics. Fighting against historical injustices and exploring the ideas of identity and story—especially those associated with the afakasi or half-caste experience in a postcolonial world—this compilation will gratify fans of poetry everywhere.




The Complete Idiot's Guide to Verbal Self-defense


Book Description

Offers advice on identifying the verbal bullies in one's life, determining the difference between abuse and "kidding around," turning negative comments to one's advantage, and delivering verbal defense appropriately and confidently




Talk Your Way to the Top


Book Description

Drawing from two decades of professional experience, Hogan reveals how to speak--and how to listen--in order to achieve personal and professional goals. Illustrations.




Super Reading Secrets


Book Description

Devised by the man recorded in Guinness as the world's fastest reader--80 pages per minutes--this is the only program that combines the most up-to-date learning techniques and psychological discoveries with proven speed-reading methods and ancient tools like meditation to significantly improve both reading speed and comprehension.




The Pleasure of My Company


Book Description

From the bestselling author of Shopgirl comes the tender story of a troubled man who finds love, and life, in the most unexpected place. Daniel resides in his Santa Monica apartment, living much of his life as a bystander: He watches from his window as the world goes by, and his only relationships seem to be with people who barely know he exists. He passes the time idly filling out contest applications, counting ceiling tiles, and estimating the wattage of light bulbs. It is through Daniel's growing attachment to Clarissa, and to Teddy, that he finally gains the courage to begin to engage the world outside, and in doing so, he discovers love, and life, in the most surprising places. Filled with his trademark humor, tenderness, and out and out hilarious wordplay, The Pleasure of My Company is a tour de force sure to delight all of Steve Martin's fans.




Fast Talk on a Slow Track


Book Description

For use in schools and libraries only. Black honors student, Denzel Watson, spends his last summer before college selling candy door-to-door in New York, competing on many levels with the charismatic Mello, and discovering how to motivate and apply himself.