Fiercely Loyal


Book Description

Everything you've been told about leadership over the past thirty years no longer applies. The world has changed, and so has everything we know about becoming and remaining an effective leader particularly when it comes to keeping your top talent! The effective leaders of tomorrow will do one thing--Keep Top Millennial Talent. Finding and keeping extraordinary talent will be what determines which organizations thrive and which ones fade off into oblivion in the immediate future. Don't believe it? Then consider that the average company spends 1.5 to 2 times the annual salary of an employee in training and development. Meanwhile, the average millennial employee is only looking at a tenure of two and a half years... at the outside. That employee will walk away before your investment ever pays off! What's worse--the employee you have invested in will take the skills and training that you paid for, and leverage them into a better position with your competitor. In this book Dov Baron lays out the strategies for not only keeping your top talent, but have them become Fiercely Loyal. It could likely be the most important thing to happen to leadership and human resources in a hundred years...read it and use it! Early Praise for: Dov Baron's Fiercely Loyal "Dov Baron's book Fiercely Loyal is edgy, thought-provoking relevant and a must-read! It is essential for anyone who wants to turn their company into a force to be reckoned with!" Larry Winget, The Pitbull of Personal Development(c) and six-time NYT/WSJ bestselling author of Grow A Pair "If you do one thing this year read this book. Employees are a business leader's biggest asset and biggest liability. Dov Baron shows us how to get the most out of our team." Jeffrey Hayzlett, Primetime TV Show Host, Bestselling Author & Sometime Cowboy "Does the thought of your top performers leaving suddenly make you break out into a cold sweat? Chances are, they're already halfway out the door. Change that. Transform your company into the one to whom employees are wholeheartedly dedicated and loyal. Dov Baron's readable, illuminating guide will get you there." Marshall Goldsmith, New York Times and global bestselling author of What Got You Here Won't Get You There. Thinkers 50 Top Ten Global Business Thinker and top ranked executive coach. "Dov Baron's new book Fiercely Loyal is a wake up call for leaders who are challenged by how to attract and hold on to talented people. Dov addresses issues that are talked about far too infrequently, but that are in fact the absolute keys to creating loyalty in employees today. Dov's Full Monty straight talk will shake you up, motivate you to change, and give you concrete ways to make loyalty a cornerstone of your organization." Keith Krach; CEO and President DocuSign "Dov Baron's Fiercely Loyal is full of practical tips for CEOs who want to retain their talent pool of the future Millennials. This book is a must read for all CEOs and HR professionals!" Nancy MacKay PhD, CEO. MacKay CEO Forums




Fierce Loyalty


Book Description

A practical, put-it-to-work-now guide for understanding, building and fostering a Fiercely Loyal community of clients, customers and raving fans. Building and sustaining a fiercely loyal community of clients, customers and raving fans is critical for success in today's turbulent marketplace. Organizations, both corporate and non-profit, that are thriving have discovered a secret - the underlying DNA shared by all wildly successful communities. Fierce Loyalty unlocks this secret DNA and lays out a clear model that any organization of any size can follow. Business strategist Sarah Robinson helps you break down the process and gives you clear, specific steps for creating and maintaining a fiercely loyal, wildly successful community and put it squarely in the center of your business plan. Drawing on her own extensive experience as well as her research into the inner working of some of the most successful communities around, Sarah de-mystifies the process and gives you exactly what you need to make Fierce Loyal happen in your organization.




Leading Loyalty


Book Description

In business, it’s not enough for people to like you, they need to love you! Learn how building loyalty and modeling great customer service behavior to develop frontline teams is the key to building raving fans. To thrive in today’s economy, it’s not enough for customers to merely like you. They have to love you. Win their hearts and they will not only purchase more—they’ll talk you up to everyone they know. But what turns casual customers into passionate promoters and lifelong buyers? Loyalty experts at FranklinCovey set out to unlock the mysteries of gaining the customer’s loyalty. In an extensive study that involved 1,100 stores and thousands of people, they isolated examples that stood out in terms of revenues and profitability. They found that these “campfire stores” burned brighter than the rest thanks to fiercely loyal customers and the employees who delight in making their customers’ lives easier. Full of eye-opening examples and practical tools, Leading Loyalty helps you infuse empathy, responsibility, and generosity into every interaction and: Make warm, authentic connections Ask the right questions and listen to learn Discover the real job to be done Take ownership of the customer’s issue Follow up and strengthen the relationship Share insights openly and kindly Surprise people with unexpected extras Model, teach, and reinforce these essential behaviors through weekly team huddles It’s time to invest in building loyalty. Leading Loyalty reveals the principles and practices of everyday service heroes—the customer-facing employees who cultivate bonds and lift revenues through the roof.




Rise to the Top


Book Description

More than ever, women are achieving outstanding levels of professional success. Whether CEOs, board members, entrepreneurs, or high performers, women are a game-changing force in the global economy. But women want and need to be paid appropriately for their contributions—no matter what rung of the ladder they’re on. There has never been a stronger focus on women’s pay than now, from politicians to activists to corporate America. Rise to the Top is written from the inside perspective of a leading female executive-compensation advisor who understands how pay is determined and rewards and benefits are granted in corporate America.Rise to the Top:Discusses how companies approach compensation—the compensation game and its many players plus women’s roles in that processHighlights the integral role that personality type plays in how women are perceived in the workplace and how their work style affects their paycheckReveals the four female “powerhouse personality types” and shares specific strategies on how women can leverage these work styles to earn more money and rewardsWhatever your level of accomplishment or position, Rise to the Top will help you earn what you deserve!




Mission35


Book Description

Imagine having the financial security to pursue your dreams. Imagine not having to live paycheck to paycheck. Imagine living a life with no limitations. What’s stopping you from turning this dream into a reality? The answer for many of us, is fear. The fear of the first step often paralyzes us from taking any at all. The fear of making a mistake is among our greatest. Mission35 shares the story of Brian Hogben, a mortgage broker in Hamilton, Ontario, whose path to success was not without its fair share of mistakes. It was through trial and many errors, Brian learned the lessons that only these mistakes could teach. He insists he would not be the successful business owner he is today without these experiences. Perhaps you’ve experienced your fair share as well – you’ve taken the first step in pursuit of your passion and been shut out or shot down. Brian encourages you to persevere through these challenges. He believes the right decisions today can lead to your financial security tomorrow, and he wants to show you how. Make this book the first step in your journey and the springboard to launch your own dreams – the world is waiting!




Here I Am


Book Description

Constant noise and distraction clamor for our attention and make it difficult to distinguish God's voice from the voices surrounding us--both internal and external. We can be immobilized by fear of failure and our own insecurities, leaving us uncertain that it is God's voice we hear. A fresh voice for a new generation, Brittany Rust teaches believers how to discern the voice of God and live out the plans God has for them by · silencing the other voices so it's God's voice that prevails · tuning out the world and tuning in to the voice of God · gaining the confidence to step out in faith It's time for us to separate the loud, external distractions from the quiet whisper of our beautiful God, who promises us that when we call his name, he is ready to respond.




The Convenience Revolution


Book Description

Convenience is King When you make it easier for customers to do business with you, they will reward you with their money, their loyalty, and their referrals. There’s a reason they call it a convenience store – because it’s convenient! When you have to pick up a gallon of milk, would you rather stop by a large supermarket or a 7-Eleven? Customers who shop at convenience stores know the selection is smaller and the prices are often higher...yet they still come in droves because of the ease of purchase. What about the minibar in your hotel room? That’s convenient too...but the convenience comes at a cost. Did you ever stop to think that the same $5.00 can of Coca-Cola in the hotel’s mini-fridge can be bought down the hall from the vending machine for just $1.25? Yet even with that can of Coke being four times more expensive, hotels are restocking minibars every day. Customers will pay for convenience. And they’ll choose to do more business over time with the people and companies that make their lives more convenient! Whether you’re trying to out-service a competitor or disrupt an entire industry, creating less friction and being more convenient for your customers should be your strategy. When you raise the convenience bar, you create the next level of amazing customer experience. This book shows you how to leverage convenience as a powerful way to differentiate yourself from your competition. You’ll learn six compelling strategies, supported by numerous examples and case studies that will fuel your plan to create a focus on convenience for your customers. The value proposition is both simple and profound: when you reduce friction and make it easier for customers to do business with you, they’ll reward you with their money, their loyalty, and their referrals. That’s the advantage of being a part of The Convenience Revolution.




An Extraordinary Union


Book Description

A former slave finds danger, intrigue, and passion undercover as a spy in first of this Civil War–era romance series from an award-winning author. Elle Burns is a former slave with a passion for justice and an eidetic memory. Trading in her life of freedom in Massachusetts, she returns to the indignity of slavery in the South—to spy for the Union Army. Malcolm McCall is a detective for Pinkerton’s Secret Service. Subterfuge is his calling, but he’s facing his deadliest mission yet—risking his life to infiltrate a Rebel enclave in Virginia. Two undercover agents who share a common cause—and an undeniable attraction—Malcolm and Elle join forces when they discover a plot that could turn the tide of the war in the Confederacy’s favor. Caught in a tightening web of wartime intrigue, and fighting a fiery and forbidden love, Malcolm and Elle must make their boldest move to preserve the Union at any cost—even if it means losing each other. . . An Entertainment Weekly TOP 10 ROMANCE BOOKS OF THE YEAR A Bookpage TOP PICK A Kirkus BEST BOOKS OF 2017 A Vulture TOP 10 ROMANCE BOOKS OF 2017 A Publishers Weekly BEST BOOKS OF 2017 A Booklist TOP 10 ROMANCE FICTION 2017 “Richly detailed setting, heart-stopping plot, and unforgettable characters.” —Deanna Raybourn, New York Times–bestselling author “You should absolutely read this book, immediately, if you haven’t already. . . . This book is a marvelous, intelligent, respectful, breathtaking treat for your brain.” —Smart Bitches, Trashy Books




Why Loyalty Matters


Book Description

For decades we've been told that we live in fast-paced, dog-eat-dog world, that loyalty gets you nowhere, and that we must look out for number one! We've been told that to succeed we have to constantly reinvent ourselves, let go of past relationships, and move on to greener pastures. And we've been told that all this is good. But it's not good. Why Loyalty Matters is grounded in the most comprehensive study of loyalty ever conducted, and what it reveals can change your life. The science is very clear – when it comes to business success, satisfaction in our relationships and even overall happiness, loyalty is essential. Renowned loyalty experts Timothy Keiningham and Lerzan Aksoy combine their own groundbreaking research with the leading thinking in philosophy, sociology, psychology, economics and management to provide a comprehensive guide to understanding what loyalty is, what it isn't and how to unlock its power in your personal and professional life.




Admiral Arleigh (31-Knot) Burke


Book Description

Written by two World War II veterans who later became well-known war correspondents, this biography records the inspiring life of one of America's great naval heroes. Popularly referred to as "31-Knot" Burke, Admiral Arleigh Burke fought savage battles at sea and won every decoration a grateful nation could bestow, yet his service to his country was not in combat alone. This book is at once a stirring testament to Burke's World War II record as a combat leader and to his talents as a diplomat at the armistice table in Korea and as a politician in Washington. It details his legendary victories with DESRON 23 in the Pacific and his development of high-speed night tactics for destroyers that resulted in what many call the perfect naval engagement at the Battle of Cape St. George. Burke's most enduring contributions occurred during his unprecedented three terms as chief of naval operations when he directed the Navy's technical development during its revolutionary change from steam and gunpowder to nuclear concepts in ships, weaponry, strategy, and tactics. Published soon after Burke's retirement from the Navy in 1961, the book has remained a standard reference for four decades.