Author : AWWA Staff
Publisher : American Water Works Association
Page : 88 pages
File Size : 38,12 MB
Release : 2011-01-12
Category : Water utilities
ISBN : 1613000650
This manual serves as both a strategic training experience and a tool for achieving quality customer service at your water utility. Topics covered include communication strategies, automated technologies, complaint resolution, managing conflict, and more. It's informative and easy to understand format allow for quick results.
Author : Chris Adams and Beth Hughes
Publisher : Association for Talent Development
Page : 20 pages
File Size : 49,86 MB
Release : 2014-09-23
Category : Business & Economics
ISBN : 1950496031
To distinguish an L&D program that affects learner behavior, you must put results first. Doing so helps you show the value of your work as a learning consultant and demonstrate the value of L&D activities. In this issue of TD at Work, Chris Adams and Beth Hughes introduce the Results Come First framework. You will discover: • how results should come first when engaging with clients • the forces that may throw off the balance of your development initiative • examples of how the framework works in action.
Author : Janet V. Denhardt
Publisher : Routledge
Page : 255 pages
File Size : 21,15 MB
Release : 2015-03-12
Category : Political Science
ISBN : 1317486919
The New Public Service: Serving, not Steering provides a framework for the many voices calling for the reaffirmation of democratic values, citizenship, and service in the public interest. It is organized around a set of seven core principles: (1) serve citizens, not customers; (2) seek the public interest; (3) value citizenship and public service above entrepreneurship; (4) think strategically, act democratically; (5) recognize that accountability isn’t simple; (6) serve, rather than steer; and (7) value people, not just productivity. The New Public Service asks us to think carefully and critically about what public service is, why it is important, and what values ought to guide what we do and how we do it. It celebrates what is distinctive, important, and meaningful about public service and considers how we might better live up to those ideals and values. The revised fourth edition includes a new chapter that examines how the role and significance of these New Public Service values have expanded in practice and research over the past 15 years. Although the debate about governance will surely continue for many years, this compact, clearly written volume both provides an important framework for a public service based on citizen discourse and the public interest and demonstrates how these values have been put into practice. It is essential reading fo students and serious practitioners in public administration and public policy.
Author :
Publisher :
Page : 610 pages
File Size : 48,22 MB
Release : 1916
Category : Baptists
ISBN :
Author : United States. Congress. House. Committee on Appropriations. Subcommittee on Department of the Interior and Related Agencies
Publisher :
Page : 452 pages
File Size : 20,27 MB
Release : 1998
Category : United States
ISBN :
Author : Andrew Leyshon
Publisher : OUP Oxford
Page : 225 pages
File Size : 42,6 MB
Release : 2014-06-26
Category : Political Science
ISBN : 0191024740
The impact of digital technology on the musical economy has been profound. From its production, reproduction, distribution, and consumption, the advent of MP3 and the use of the Internet as a medium of distribution has brought about a significant transformation in the way that music is made, how it is purchased and listened to, and, significantly, how the musical economy itself is able to reproduce itself. In the late 1990s the obscure practice of 'ripping' tracks from CDs through the use of compression programmes was transformed from the illegal hobby of a few thousand computer specialists to a practice available to millions of people worldwide through the development of peer-to-peer computer networks. This continues to have important implications for the viability of the musical economy. At the same time, the production of music has become more accessible and the role of key gatekeepers in the industry—such as record companies and recording studios— has been undermined, whilst the increased accessibility of music at reduced cost via the Internet has revalorised live performance, and now generates revenues higher than recorded music. The early 21st century has provided an extraordinary case study of an industry in flux, and one that throws light on the relationship between culture and economy, between passion and calculation. This book provides a theoretically grounded account of the implications of digital technology on the musical economy, and develops the concept of the musical network to understand the transformation of this economy over space and through time.
Author : New York (State).
Publisher :
Page : 502 pages
File Size : 29,19 MB
Release :
Category : Law
ISBN :
Author : United States. Congress. House. Committee on Appropriations. Subcommittee on Interior, Environment, and Related Agencies
Publisher :
Page : 1170 pages
File Size : 30,11 MB
Release : 2015
Category : United States
ISBN :
Author : Cummins, Ian
Publisher : Policy Press
Page : 182 pages
File Size : 33,18 MB
Release : 2020-04-24
Category : Social Science
ISBN : 1447350596
This critical interdisciplinary study charts the modern history of mental health services, reflects upon the evolution of care in communities and considers the most effective policies and practices for the future. Starting with the development of community care in the 1960s, Cummins explores the political, economic and bureaucratic factors behind the changes and crises in mental health social care since, returning to those roots to identify progressive principles that can pave a sustainable pathway forward. This is a ground-breaking contribution to debates about the role, values and future of community care and is vital reading for students, teachers and researchers in the field of social work and mental health.
Author : Robert J. Benson
Publisher : John Wiley & Sons
Page : 443 pages
File Size : 20,33 MB
Release : 2014-04-01
Category : Business & Economics
ISBN : 1118853520
Proven methodologies to enhance business value by exploiting the latest global technology trends and best business and IT practices There is no doubt that a tidal wave of change is hitting the area of business technology; new business models are forming around the cloud, new insights on how an enterprise runs is being aided by mining massive transactional and operational data sets. Decision-making is becoming almost prescient through new classes of data visualization, data analytics, and dashboards. Despite the promise of technologies to make a difference, or perhaps because of it, IT organizations face continued challenges in realizing partnerships and trust with their business partners. While many books take on elements of these emerging developments or address the stubborn barriers to "real" partnership, none make the practices involved fit together in a highly effective fashion - until now. Strategic IT Management in Turbulent Times reveals how this framework ensures that organizations make the right strategic decisions to succeed in times of turbulence and change. Draws together authors with global experience including the Americas, Europe, Pacific Rim, and Africa Offers a comprehensive framework for IT and business managers to maximize the value IT brings to business Addresses the effects of turbulence on business and IT Focuses on developing partnerships and trust with business With practical examples and implementation guidance based on proven techniques developed by the authors over the past twenty years, Strategic IT Management in Turbulent Times considers the challenges facing today's enterprise, IT's critical role in value creation, and the practical road map for achieving strategic IT management competencies.
