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Getting Clients and Keeping Clients for Your Service Business

Author : M. D. Weems

Publisher : Atlantic Publishing Company

Page : 290 pages

File Size : 16,76 MB

Release : 2007-04

Category : Customer relations

ISBN : 1601380445

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Book Description

Many books are written on how to attract more business for retail stores or new products, but this is the only book written for the small business service provider. Whether you are an attorney, doctor, accountant, consultant, personal trainer, insurance agent, Web or computer consultant, graphic designer, dentist, landscape or pool caretaker, professional cleaner, wedding planner, tree trimmer, caterer, or pet sitter, this book is for you. The truth is unless you keep a steady stream of clients coming through your doors, you will never be as successful as you would really like to be. If you're great at working with clients and you do an excellent job of providing your services, you have the capability to turn your service business into a highly profitable firm, easily. If you are like most small business service providers, getting and keeping new clients is hard work and takes up most of your time. And it is a big challenge. Yet this was not the reason you went into business. You went into business to assist your customers and make a financially rewarding business for yourself. This new book will guide you back to your original goals for going into business while making your life easier. Developing a low-cost proven marketing system doesn't have to be difficult or time consuming. This book details the principles and practices of marketing for the professional service business. In 30 days or less, you will be so successful in attracting all the business you will ever need that you can select the clients you want to serve. This specialized book will demonstrate methodically how to market and promote your services easily, inexpensively, and most important profitably. You will learn how to find new business clients quickly and keep existing ones satisfied by selling client based solutions and services by putting technology and low-cost marketing devices into place that take little or no time on your part. You will learn to develop a marketing plan with hundreds of practical marketing ideas to help successful service providers attract new clients and increase business with existing ones. Atlantic Publishing is a small, independent publishing company based in Ocala, Florida. Founded over twenty years ago in the company presidentâe(tm)s garage, Atlantic Publishing has grown to become a renowned resource for non-fiction books. Today, over 450 titles are in print covering subjects such as small business, healthy living, management, finance, careers, and real estate. Atlantic Publishing prides itself on producing award winning, high-quality manuals that give readers up-to-date, pertinent information, real-world examples, and case studies with expert advice. Every book has resources, contact information, and web sites of the products or companies discussed.



Getting Clients, Keeping Clients

Author : Dan Richards

Publisher : Wiley

Page : 0 pages

File Size : 11,46 MB

Release : 2000-04-20

Category : Business & Economics

ISBN : 9780471363293

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Book Description

"It is easy in the tumult of our everyday lives to ignore the client's words and needs as we struggle to promote our own interests. Easy, but dangerous. . . . Operating our business in the client's interest is the pivotal element in a successful marketing strategy. Marketing, in turn, is a mandatory investment in your business. It pays dividends immediately and in the long term. It will carry you to liftoff."-Dan Richards Achieving success as a financial adviser is no longer just a matter of aggressive salesmanship backed, hopefully, by a good track record. Today's clients are highly knowledgeable about their investment options, and they aren't shy about letting you know it. They expect you to be extremely attentive to their unique financial concerns, and they are much more likely to switch advisers if they sense they are not getting the sincere commitment they feel they deserve. That's why, in today's competitive marketplace, building a successful financial services practice is all about forging long-term relationships with clients built on attentiveness, empathy, and trust. And, as expert Dan Richards explains in this groundbreaking guide to finding and keeping clients, the key to cultivating such relationships is marketing-the art and science of defining what clients really need, and then letting them know that you can satisfy those needs, now and in the future. Drawing on his extensive experience as a consultant to many of North America's most successful financial service providers, Richards arms you with proven tools and techniques for building a steady and devoted client base. From using print, broadcast, and other media to market your services, to making the initial contact, from automating the prospecting process, to performing target marketing, he outlines an array of surefire client-getting techniques. With the help of scenarios and sample dialogues, he helps you to develop and sharpen the skills needed to build lasting relationships with clients once you've gotten them. For instance, you'll learn how to become a better listener and interpreter of client concerns, as well as simple methods for systematically gathering and effectively responding to client feedback. Dan Richards also provides a complete program for seamlessly integrating the tools and techniques described into a successful client-centered practice tailored to your unique style and professional goals. Getting Clients, Keeping Clients is a complete guide to surviving and thriving in today's increasingly competitive financial services market. A complete program for building a steady and devoted client base Getting Clients, Keeping Clients In this groundbreaking guide, expert Dan Richards explains why marketing is the key to thriving in today's more competitive financial markets. He provides you with the powerful client-centered marketing know-how, tools, and techniques to connect with today's more savvy, demanding, and value-conscious clients. Praise for Getting Clients, Keeping Clients ". . . teaches advisers how to be profitable and ethical at the same time."-Investment Executive ". . . a book most independent financial advisers will want to read."-The Financial Post ". . . many ideas in the book that will help keep existing clients while generating new business."-Research



The Client Retention Handbook for Digital Marketing Agencies

Author : Josh Nelson

Publisher : Seven Figure Agency

Page : 166 pages

File Size : 29,72 MB

Release : 2022-08-08

Category : Business & Economics

ISBN :

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Book Description

While there are hundreds of books focused on ‘getting’ clients for your Digital Marketing Agency, nobody tells you the harsh reality: If You Can’t KEEP Clients, You Don’t Have a Business And this is a big deal because… A 5% increase in client retention can improve profits by between 25% and 95% So how do you get them to stay? Believe it or not, it’s not just about results. Getting clients to stay with you long term boils down to 3 key elements referred to in the book as “the sticky triad” and you have to get all your ducks in a row… If you’re reading this now - chances are you’re frustrated because you haven’t quite figured out HOW to do that, and it’s one of the biggest factors that’s holding your agency back from getting out of the “cycle of stuck”, building your team, and enjoying the sort of lifestyle most people only dream of. Clients have options, & they know it, and without the ‘sticky triad’ you’ll end up… Landing two new clients only to lose one, leaving you & your team deflated, frustrated & questioning your abilities. Scratching your head in disbelief as the dreaded glass ceiling rears its ugly head, stifling your growth & restricting your cash-flow. Watching in frustration as client after client walks out the door & into the open arms of your competitors. In this book you will discover the proven, step-by-step processes the author used to not only get enough clients to build a 7 figure agency, but KEEP them and generate an abundance of referrals. There is a specific formula to getting it right, and it goes far deeper than simply “getting results.” Knowing what to say and how to say it at every critical touch point along the way, and then passing on that skill by training the best possible employees for the job. “They’ve not only worked for me, but for countless other agencies! And I am supremely confident that they will work for you IF you apply them. Over the past 4 years I've taken these proven methods to keep more clients for longer, (creating exponential recurring revenue growth year on year) and helped dozens of agency owners from around the world do the same.” Josh Nelson – Author & Founder of The Seven Figure Agency And in this book you’re going to get those exact same strategies… This set of turnkey instructions will teach you: How Josh went from virtually bankrupt to running a hyper-growth agency that made the Inc 5000 list of fastest growing companies in the United States 4 years in a row How to manufacture quick wins for clients & give them precisely what they want, so they stick around 10x longer. The 5 steps to better retention & how to onboard clients so they respect and appreciate you – and never want to leave. How to stop taking on any & every custom project & CHOOSE your own clients (to reduce headaches & explode your scale-ability). The step-by-step automation process to communicate every step of the way & avoid the deadly mistake of high churn agencies How to Keep the maximum number of clients possible so you can bank on solid revenue figures at the end of each month “Josh tells you, step-by-step, how to get results for your clients, how to implement your own agency marketing, & how to design systems that grow with your agency long-term.” - Ryan Deiss, Founder & CEO of DigitalMarketer.com



Get More Clients for Your Business

Author : Martin Shoniwa

Publisher :

Page : 122 pages

File Size : 19,28 MB

Release : 2020-04-14

Category :

ISBN :

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Book Description

WHAT THIS BOOK IS ABOUT This book is about getting more clients for your business through referrals and through managing relationships. It covers all the basics of how to identify your ideal clients, where to meet them and how to build great business relationships with each of them. The book structures the process of getting more clients into an easy to master system so that you can build and monitor relationships with many clients at the same time. The book is also full of priceless tips on how to nurture each stage of a business relationship with your clients. As you master the system laid out in this book you will begin to cash in on those relationships by being repeatedly hired on projects by the same clients and by being referred to many ideal prospects.CHAPTER BREAKDOWN CHAPTER 1 - THE POWER OF RELATIONSHIPSThis chapter discusses why relationships matter in business are the laws of building relationship, if you have to be friends with your clients in business and the benefits of building business relationships. CHAPTER 2 - MASTERING YOUR CRAFTThis chapter sets out the fundamentals of how to behave as a businessperson, how to position your products and how to differentiate your business from your competition. CHAPTER 3 - SYSTEMS FOR RELATIONSHIPSIn this chapter discusses how systems can be used to track and manage relationship, how to keep records of your clients, what information you can gather in relationship systems and how to use systems to build up communities around your products.CHAPTER 4 - IDENTIFY YOUR IDEAL CLIENTSThis chapter helps you to build up your general network, how to profile your ideal prospects and how to build up your network of business partners who will help you to service your clients.CHAPTER 5 - STUDY YOUR IDEAL CLIENTSThis chapter discusses the importance of understanding your clients' business and your client's needs, how important that is in building relationships with your clients and how to study your clients so that you can position your products to best serve their needs.CHAPTER 6 - MEETING NEW PEOPLEThis chapter focuses on how to connect with potential clients who you meet in the course of life and when you are attending social and business events.CHAPTER 7 - REACHING OUTThis chapter teaches you how to start building a relationship with people you meet or people you reconnect with and takes you through the first steps and building blocks of building long term beneficial relationships with your prospective clients.CHAPTER 8 - STAYING IN TOUCHThis chapter discusses the different ways to keep in touch with your clients as you grow your relationship, what to talk about with your clients, the different kinds of events you can host and how to follow up on the commitments you make to your clients.CHAPTER 9 - ADDING VALUEThis chapter explains how you can systematically add value to your clients and how to empower them in building their business with a focus on regular client review meetings, giving meaningful gifts and how to generate referrals for your clients.CHAPTER 10 - GET READY TO BE REFERRED!This chapter defines what referrals are and why referrals are important for your business, how to make yourself more referrable and how to train the people in your network to refer you. CHAPTER 11 - RECEIVING REFERRALSThis chapter outlines the different types of referrals, describes the process of asking for referrals, discusses how to get the most out of your referrals and how to model your strategy for getting more clients on referrals.CHAPTER 12 - USING CONTENT TO CONNECTThis chapter describes the importance of using content marketing in building relationships with your clients, discusses the different types of content that you can send to your clients and the topics that you can talk about in your content.



Clients for Life

Author : Andrew Sobel

Publisher : Simon and Schuster

Page : 269 pages

File Size : 18,52 MB

Release : 2001-02-21

Category : Business & Economics

ISBN : 0743215095

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Book Description

Finally, the book that all professionals frustrated with fleeting client loyalty and relentless price pressure have waited for—the first in-depth, guide to developing lasting client relationships. Millions of people in this country earn their livings by serving clients, and their numbers are growing every day. Unfortunately, far too few develop the skills and strategies needed to rise to the top in a world where clients have almost unlimited access to information and expertise. Clients for Life sets forth a comprehensive framework for how professionals in all fields can develop breakthrough relationships with their clients and enjoy enduring client loyalty. Supported by more than 100 case studies and wisdom gleaned from interviews with dozens of leading CEOs and prominent business advisors, Clients for Life identifies what clients really want and lays out the core qualities that distinguish the client advisor—an irreplaceable resource—from the expert for hire, a tradable commodity. Readers will learn, for example, to develop selfless independence, which tempers complete emotional, intellectual, and financial independence with a powerful commitment to client needs; to become deep generalists and overcome the narrow perspective caused by specialization; to systematically build lifelong trust; and to cultivate the power of synthesis—big-picture thinking—that is so highly valued by clients. Portraits of history's most famously successful advisors, including Machiavelli, Sir Thomas More, and J. P. Morgan, underscore these timeless qualities that modern professionals need to develop to excel in today's competitive environment.



It Starts With Clients

Author : Andrew Sobel

Publisher : John Wiley & Sons

Page : 157 pages

File Size : 14,92 MB

Release : 2020-03-25

Category : Business & Economics

ISBN : 1119619114

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Book Description

World-renowned client relationship authority shows you how to dramatically grow your business by mastering fourteen critical client development challenges Andrew Sobel, author of the international bestsellers Clients for Life and Power Questions, offers a proven,100-day plan for conquering 14 tough client development challenges and growing your client base in any market conditions. He’s encapsulated 25 years of unique research, including personal interviews with over 8000 top executives and successful rainmakers, into a practical roadmap for winning more new clients and growing your existing relationships. You’ll learn specific strategies to move confidently and predictably from a first meeting to a signed contract, and discover the agenda-setting techniques that create a steady stream of sole-source business. You’ll master the art of reframing client requests, leading to broader, higher-impact engagements. You’ll dramatically sharpen your ability to ask the powerful questions that can transform your client relationships. And, you’ll learn to develop advisory relationships with influential C-suite executives. Andrew illustrates each weekly challenge with real-life examples drawn from thousands of executive meetings. He shares success strategies from having grown and led three highly successful professional service businesses. Andrew has taught these strategies to over 50,000 professionals around the world, and they’re now available to you in this highly readable, portable masterclass. Whether you are early in your career and need a comprehensive guide to grow your client base from the ground up or are a seasoned practitioner who wants to accelerate your business growth, It Starts With Clients will take you to the next level.



Getting More Clients ,Keeping More Clients

Author : Renee Gade

Publisher : Estalontech

Page : 87 pages

File Size : 23,86 MB

Release : 2020-07-30

Category : Business & Economics

ISBN : 8835870844

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Book Description

Getting More Clients ,Keeping More Clients Too many people focus on things like SEO, the famed article marketing, or spamming the net with their affiliate links without building a list. This is one of the most common mistakes made by beginners, because instead of building a business they are pleased about a few quick bucks, when they should be concerned with establishing a business rather making a few quick sales. List Building is difficult and since it pays off very well, there are no reasons as to why it shouldn't be. One of the most frequent arguments for why people do not build email lists is usually that list building is tough and to many an ordeal, next to impossible. The List Building Blueprint To build a significant list of subscribers in a short time you would need a high-end advertisement and an appealing, almost irresistible FREE gift to go along as an incentive for those who subscribe to it and leave you with their email. The free gift, technically is termed as a lead magnet in the world of marketing and is particularly one of the key elements of every list building process. This free gift is what help you establish a list. Although theoretically we may say that list building is pretty simple, but in practice the list building process can be quite tricky if you don’t know what your are doing and what are the end results that you are trying to achieve. Some people would even pay a fortune to get their hands on a few significantly long mailing lists and then end up realizing that only some people open the messages being sent to them and nobody buys anything easy. It is true that list building might be hard if you don’t have a very good system in place and a solid strategy to be able to produce a profit out of it. However, we come with a great news for you all of you who are interested in internet marketing.





Business Development for Lawyers

Author : Sally J. Schmidt

Publisher : ALM Publishing

Page : 324 pages

File Size : 30,53 MB

Release : 2006

Category : Law

ISBN : 9781588521361

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Book Description

Whether you’re launching a practice or trying to expand your book of business, this new guide gives you the help you seek. From developing a reputation to developing relationships, from retaining existing clients to generating new business, Business Development for Lawyers: Strategies for Getting and Keeping Clients examines all the available techniques, providing you with the expert insights and practical tips you need to make them work for you. You’ll learn how to write for publications, make effective presentations, network, handle the media, get results from participating in conferences and social events, follow up with contacts, build relationships with referral sources, close the deal with prospective clients, and more. This new book from a leading law firm marketer and consultant is an excellent starting point for anyone developing a personal marketing plan or for the lawyer who wants to improve personal marketing and business development skills



Keep Your Customers

Author : Ali Cudby

Publisher : Morgan James Publishing

Page : 213 pages

File Size : 23,65 MB

Release : 2020-01-07

Category : Business & Economics

ISBN : 1642796433

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Book Description

This fresh take on retention and revenue is “a useful guide to long-term customer loyalty that’s engaging, insightful and actionable . . . a fast, easy read” (Jonathan Tower, Managing Partner, Catapult VC). It costs 5 to 25 times more for companies to acquire a new customer versus retaining an existing one. That means a company’s process to keep its customers is tied directly to its revenue and profitability. In Keep Your Customers, Ali Cudby provides insights from business leaders, beginning with legendary executive Kay Koplovitz. The book goes on to offer real-world consumer behavior stories, business best practices, and CEO-led case studies in industries ranging from technology (ClusterTruck, PERQ), consumer packaged goods (Soapbox), and retail (Esprit de la Femme, Urban Stems). Interviews with renowned venture capitalists Mark Suster and Kara Nortman of Upfront Ventures, Square Capital executive Jackie Reses, and indie musician Craig Wedren, former Shudder to Think frontman and Yellowjackets composer, are also featured. Keep Your Customers is based on a proven process that has helped companies around the world improve the lifetime value of their clients. Keep Your Customers shares a fresh perspective on the old problem of customer relations. It jumps straight into practical strategies and actionable tactics to bring loyalty marketing to life for large and small businesses alike. Ali Cudby shares how to set up customer engagement for loyalty with a company culture to support it; grow without being stuck in the endless grind of new customer acquisition; and build the most powerful asset for any enterprise—a loyal, long-term, and lucrative customer base.