Author : Peter Murley
Publisher : Gower Publishing, Ltd.
Page : 660 pages
File Size : 46,61 MB
Release : 1997
Category : Business & Economics
ISBN : 9780566076886
This new Gower Handbook covers an area of management that is now regarded as fundamental to the success of any organization, whether it is in the private or the public sector. A team of experienced professionals and practising managers have pooled their expertise to provide nearly 50 chapters of current best practice in all aspects of customer service management, making this a valuable addition to the renowned Gower Handbook series.
Author : Natalie Calvert
Publisher : Gower Publishing, Ltd.
Page : 378 pages
File Size : 42,35 MB
Release : 2004
Category : Business & Economics
ISBN : 9780566085109
This handbook provides an important tool in understanding and dealing with a wide range of management issues in call centres and contact centres.
Author : Rodney Turner
Publisher : Routledge
Page : 642 pages
File Size : 47,82 MB
Release : 2016-04-22
Category : Business & Economics
ISBN : 131712510X
This Handbook was the first APM Body of Knowledge Approved title for the Association for Project Management. Over the course of five editions, Gower Handbook of Project Management has become the definitive desk reference for project management practitioners. The Handbook gives an introduction to, and overview of, the essential knowledge required for managing projects. The team of expert contributors, selected to introduce the reader to the knowledge and skills required to manage projects, includes many of the most experienced and highly regarded international writers and practitioners. The Fifth Edition has been substantially restructured. All but two of the authors are new, reflecting the fast-changing and emerging perspectives on projects and their management. The four sections in the book describe: ¢ Projects, their context, value and how they are connected to organizational strategy; ¢ Performance: describing how to manage the delivery of the project, covering scope, quality, cost, time, resources, risk and sustainability ¢ Process: from start up to close down ¢ Portfolio: the project and its relationship to the organization The discrete nature of each chapter makes this Handbook a wonderful source of advice and background theory that is easy to consult. Gower Handbook of Project Management is an encyclopaedia for the discipline and profession of project management; a bible for project clients, contractors and students.
Author : Lindsay Scott
Publisher : Routledge
Page : 1211 pages
File Size : 40,81 MB
Release : 2016-04-22
Category : Business & Economics
ISBN : 1317125193
Modern projects are all about one group of people delivering benefits to others, so it's no surprise that the human element is fundamental to project management. The Gower Handbook of People in Project Management is a complete guide to the human dimensions involved in projects. The book is a unique and rich compilation of over 60 chapters about project management roles and the people who sponsor, manage, deliver, work in or are otherwise important to project success. It looks at the people-issues that are specific to different sectors of organization (public, private and third sector); the organization of people in projects, both real and virtual; the relationship between people, their roles and the project environment; and the human behaviours and skills associated with working collaboratively. Thus this comprehensive and innovative handbook discusses all the important topics associated with employing, developing and managing people for successful projects. The contributors have been drawn from around the world and include experts ranging from practising managers to academics and advanced researchers. The Handbook is divided into six parts, which begin with management and project organization and progress through to more advanced and emerging practices. It benefits hugely from Lindsay Scott’s expert knowledge and experience in this field and from Dennis Lock’s contributions and meticulous editing to ensure that the text and illustrations are always lucid and informative.
Author : Matt Seaver
Publisher : Gower Publishing, Ltd.
Page : 548 pages
File Size : 20,34 MB
Release : 2003
Category : Business & Economics
ISBN : 9780566081491
Drawing on the enormous experience and expertise of the contributors, who are all renowned in their fields. The third edition has been reorganized according to the well-known quality concept of Plan-Do-Check-Act, reflecting the way in which businesses should, ideally, be working if they are to achieve quality excellence. The text has been developed from its original leaning towards engineering to make it applicable for businesses in general.Each chapter provides sufficient information to enable managers to gauge the importance and usefulness of the subjects covered. The additions have made the third edition of the Gower Handbook of Quality Management even more useful than its predecessors.
Author : Marc Wright
Publisher : CRC Press
Page : 494 pages
File Size : 15,79 MB
Release : 2016-04-22
Category : Business & Economics
ISBN : 1317125266
A comprehensive guide to managing communication within organizations, the Handbook recognises Internal Communication's continued growth as a management discipline. It is aimed at leaders who want insight into IC techniques for use in both day-to-day operational and change situations, for example, and also at the communication specialist seeking shared wisdom and new ideas. Early chapters examine changes in the strategic context in which today's IC departments are operating. These include organizations' increasing need for innovation and responsiveness in a superfast changing environment; employees' increasing assertion of rights and personal requirements at work; management's increasing recognition of the importance of corporate reputation/brand value, particularly how to sustain and extend it; and finally, the effects on work and management patterns of digital communication. Step-by-step guides introduce you to creating IC strategies and to carrying out research and measurement.
Author : John Gattorna
Publisher : Routledge
Page : 833 pages
File Size : 16,25 MB
Release : 2017-03-02
Category : Business & Economics
ISBN : 1351932292
The ability to build and also maintain a world class logistics and distribution network is an essential ingredient in the success of the world's leading businesses, but keeping pace with changes in your sector and in others is hard to do. With the Gower Handbook of Supply Chain Management you will need to look no further. Written by a team of leading consultants with contributions from leading academic experts, this book will help you to keep pace with the latest global developments in supply chain management and logistics, and plan for the future. This book has over thirty chapters with detailed accounts of key topics and the latest developments, from e-collaboration and CRM integration, to reverse logistics and strategic sourcing, and includes case studies from Asia, Europe and North America. It looks at all aspects of operational excellence in logistics and supply chain management. The Gower Handbook of Supply Chain Management will help managers to benchmark their operations against the best-of-breed supply chains across the world. It provides a unique single source of expert opinion and experience.
Author : Marc Day
Publisher : Taylor & Francis
Page : 418 pages
File Size : 50,14 MB
Release : 2024-07-01
Category : Business & Economics
ISBN : 1040096581
Originally published in 2002, the revised third edition of the Gower Handbook of Purchasing and Supply Management views procurement as standing on the boundary of the firm, looking outwards and scanning the environment for new opportunities and threats. In this respect, as in many others, the new edition is quite different from the previous two, reflecting the many changes that have taken place for businesses over the years. In particular this edition has been slimmed down and focused to assist the reader by working systematically outwards using a purchasing lens to view the wider business world. The aim is to show the potential contribution that purchasing can make as a driver for organizational efficiency and business development. It is this latter requirement, the need for purchasing to generate revenue, that has been identified as being ever more prominent as a demand on purchasing directors’ time and effort. The book is now split into three sections. Part I lays the foundations for building the organization of purchasing in a corporate environment. Part II overlays further applications on the foundations of purchasing organization. The assumption is made that the purchasing activities of a firm are proactive in outlook, gathering knowledge and measuring their current corporate purchasing performance, while also looking to generate revenues for the business. Finally, Part III provides case studies which bring to life some of the learning achieved through the framework laid out in the previous parts. Written by leading practitioners and academics, and published in association with The Chartered Institute of Purchasing and Supply.
Author : John Prior
Publisher : Gower Publishing Company, Limited
Page : 648 pages
File Size : 18,73 MB
Release : 1994
Category : Business & Economics
ISBN :
"This Gower Handbook, published in association with the Institute of Training and Development, first appeared in 1991 and quickly established itself as a standard work. For this new edition the text has been completely revised to reflect recent developments and new chapters have been added on cultural diversity, learning styles and choosing resources. The Handbook now contains contributions from no fewer than fortynine experienced professionals, all expert in their chosen subject." "For anyone involved in training and development, whether in business or the public sector, the Handbook represents an unrivalled resource."--BOOK JACKET.Title Summary field provided by Blackwell North America, Inc. All Rights Reserved
Author : Dr Hazel Conley
Publisher : Gower Publishing, Ltd.
Page : 345 pages
File Size : 23,94 MB
Release : 2012-09-28
Category : Law
ISBN : 1409459098
Workplace discrimination is an experience that, despite four decades of equality legislation, continues to blight the lives of thousands every year. Discrimination persists on the protected grounds of sex, race, disability, age, sexual orientation, religion or belief and gender reassignment, as well as where no legal protection exists such as in relation to class background or migration status. The Handbook discusses recent changes in equality legislation as well as considering the limitations of legal frameworks in addressing inequality. However, complying with the law is only the first step towards addressing discrimination in the workplace, and the book goes beyond the law and provides evidence of good practice in promoting organisational culture change, as well as considering future directions for policy on equality action. The Gower Handbook of Discrimination at Work looks at both social justice and business case perspectives, and its message is not a negative one. The contributors have considerable depth of understanding of workplace discrimination, both as academics and equality practitioners, their work has contributed to policy formation and all are committed to improving the lives of people at work. They offer insights into existing international developments and make suggestions for the ways in which positive change can be realised. Practitioners, such as human resources professionals and other managers involved in addressing equality at work, trade unionists, equality trainers, and academics concerned with researching or teaching in the areas of employment and equality will all find this book of interest. Furthermore, it will be of value to students in the fields of business and management, employment law, equality and diversity and human resource management.
