How to be a World-Class Listener: Connect with People in Ways You Never Thought Possible


Book Description

When someone claims to be a good listener, it usually means they've mastered waiting impatiently for another person to talk before entering a conversation. But that's not listening. Neither is interrupting with your own thoughts when you hear something that jogs your memory, or judging whether or not you agree or disagree with what's being said. Listening involves truly hearing what other people are saying, and once you master it, you'll enjoy more intimacy in your romantic relationships, a deeper connection with children and other family members, and better interactions with co-workers, direct reports, supervisors, and customers. In this guidebook to cultivating your listening skills, you'll get proven strategies to truly start listening to others. You'll find that if you sit quietly, don't react, and ask questions based on what the other person is saying, the world will open up to you in ways you never dreamed possible.




The Authenticity Principle


Book Description

In a society that pushes conformity, how can you be courageously authentic despite fear of judgment? Award-winning leadership and diversity expert Ritu Bhasin gives you the tools to make this happen. This is more than a call to "be yourself"-it's a rally to disrupt the status quo, bring your differences to the light, and help others do the same.




We Need to Talk


Book Description

“WE NEED TO TALK.” In this urgent and insightful book, public radio journalist Celeste Headlee shows us how to bridge what divides us--by having real conversations BASED ON THE TED TALK WITH OVER 10 MILLION VIEWS NPR's Best Books of 2017 Winner of the 2017 Silver Nautilus Award in Relationships & Communication “We Need to Talk is an important read for a conversationally-challenged, disconnected age. Headlee is a talented, honest storyteller, and her advice has helped me become a better spouse, friend, and mother.” (Jessica Lahey, author of New York Times bestseller The Gift of Failure) Today most of us communicate from behind electronic screens, and studies show that Americans feel less connected and more divided than ever before. The blame for some of this disconnect can be attributed to our political landscape, but the erosion of our conversational skills as a society lies with us as individuals. And the only way forward, says Headlee, is to start talking to each other. In We Need to Talk, she outlines the strategies that have made her a better conversationalist—and offers simple tools that can improve anyone’s communication. For example: BE THERE OR GO ELSEWHERE. Human beings are incapable of multitasking, and this is especially true of tasks that involve language. Think you can type up a few emails while on a business call, or hold a conversation with your child while texting your spouse? Think again. CHECK YOUR BIAS. The belief that your intelligence protects you from erroneous assumptions can end up making you more vulnerable to them. We all have blind spots that affect the way we view others. Check your bias before you judge someone else. HIDE YOUR PHONE. Don’t just put down your phone, put it away. New research suggests that the mere presence of a cell phone can negatively impact the quality of a conversation. Whether you’re struggling to communicate with your kid’s teacher at school, an employee at work, or the people you love the most—Headlee offers smart strategies that can help us all have conversations that matter.




Active and Engaging Classrooms


Book Description

This book expands discussion of active and engaging classrooms from multi-disciplinary and practical perspectives. Each chapter offers tips, tricks, and recommendations for practice regarding active learning and high impact teaching that is geared toward higher education. This book is a valuable and practical resource for teachers and teacher educators who wish to enhance teaching and empower learners in their college and university classrooms.




The Last Lecture


Book Description

The author, a computer science professor diagnosed with terminal cancer, explores his life, the lessons that he has learned, how he has worked to achieve his childhood dreams, and the effect of his diagnosis on him and his family.




Quietly Powerful


Book Description

In the uncertain, changing, global and interconnected world, the 'alpha' or 'hero' leadership style alone is outdated and inadequate. Quieter professionals, who are often overlooked or taken advantage of without recognition, have immense value to contribute to organisations. In this book, Megumi Miki shares her own experience and those of many other quiet professionals who have achieved great success in the business environment.Megumi believes that a shift in our beliefs about leadership will allow talented quiet professionals to view their quiet nature as a strength and to succeed in their own way, rather than seeing it as a disadvantage. She aims to empower quieter professionals and those outside majority groups to fulfil their potential.Quietly Powerful challenges quiet professionals to reframe the story they tell themselves about their leadership potential - and encourages organisations to expand their ideas about what good leadership looks, sounds and feels like.




Great on the Job


Book Description

Great on the Job offers a much-needed "people skills" primer and masterclass in all facets of workplace communication Do you know how to ask for help at work without sounding dumb? Do you know how to get valuable and useful feedback from your colleagues? Have you mastered your professional elevator pitch so that every time you meet someone, they remember and are impressed by you? If you answered "no" to any of these questions, you need Great on the Job. In 2008, Jodi Glickman launched Great on the Job, a communications consulting firm whose distinguished client list includes Harvard Business School, Wharton, The Stern School of Business, Merrill Lynch, and Citigroup. Now, Glickman's three-step training program is available in book form for the first time. With case studies, micro strategies, and example language, readers will learn communication skills that can be practiced and implemented immediately. In today's economy, it's not typically the smartest, hardest working or most technically savvy who succeed. Instead, the ability to communicate well is often the most important precursor to success in the workplace. So whether you're a star performer or a struggling novice, Great on the Job will give you the building blocks you need for every conversation you'll have at work.




HOW TO WIN FRIENDS & INFLUENCE PEOPLE


Book Description

Dale Carnegie's 'How to Win Friends & Influence People' is a timeless self-help classic that explores the art of building successful relationships through effective communication. Written in a straightforward and engaging style, Carnegie's book provides practical advice on how to enhance social skills, improve leadership qualities, and achieve personal and professional success. The book is a must-read for anyone looking to navigate social dynamics and connect with others in a meaningful way, making it a valuable resource in today's interconnected world. With anecdotal examples and actionable tips, Carnegie's work resonates with readers of all ages and backgrounds, making it a popular choice for personal development and growth. Carnegie's ability to distill complex social principles into simple, actionable steps sets this book apart as a timeless guide for building lasting relationships and influencing others positively. Readers will benefit from Carnegie's wisdom and insight, gaining valuable tools to navigate social interactions and achieve success in their personal and professional lives.




Mindful Listening (HBR Emotional Intelligence Series)


Book Description

Become a mindful listener at work. Listening is a critical skill that leaders and managers often take for granted. By learning to listen mindfully, you can keep your employees more engaged, foster the discovery of new ideas, and hear what you need to hear in a discussion rather than what you expect to hear. The book will teach you what great listeners do, how to stay fully present in challenging conversations, and how empathic listening can help others learn and grow. This volume includes the work of: Peter Bregman Jack Zenger and Joseph Folkman Rasmus Hougaard and Jacqueline Carter Amy Jen Su and Muriel Maignan Wilkins How to be human at work. The HBR Emotional Intelligence Series features smart, essential reading on the human side of professional life from the pages of Harvard Business Review. Each book in the series offers proven research showing how our emotions impact our work lives, practical advice for managing difficult people and situations, and inspiring essays on what it means to tend to our emotional well-being at work. Uplifting and practical, these books describe the social skills that are critical for ambitious professionals to master.




Are the Lord's listening?


Book Description

Are the Lords Listening? : Creating connections between people and Parliament, first report of session 2008-09, Vol. 2: Evidence