I'll Be Back


Book Description

How do you build a business that thrives during good times and bad? Is there a strategy that can set up your company up for success, no matter what curveballs the world may throw your way? There is: Turn customers into repeat customers, and turn repeat customers into loyal customers. Renowned customer service and experience expert Shep Hyken maintains that delivering an amazing customer service experience that keeps customers coming back for more is everyone’s job. Customer service is not a department. It’s not just for people on the front lines. It’s the responsibility of everyone in the organization, from the CEO or owner of a business to the most recently hired employee. It’s the result of a customer-focused philosophy that must be baked into the culture. And it is what separates you from your competition. In I’ll Be Back you will learn… How to design and create an experience that gets customers to return, again and again The one trackable trend that leaders must monitor every morning The difference between repeat customers and loyal customers How to build the I’ll Be Back culture How delivering an amazing customer experience is within the reach of every organization The two simple words that are the secret to every customer service program Why most “loyalty programs” fail to create customer loyalty How to personalize the customer experience Why setting up or expanding self-service and digital customer service choices are is a must, not an option Ten loyalty killers that can terminate your relationship with your customers And much more! This book includes the must-have tools, tactics and strategies you need to get your customers to say, “I’ll be back!”




Terminator and Philosophy


Book Description

Are cyborgs our friends or our enemies? Was it morally right for Skynet to nuke us? Is John Connor free to choose to defend humanity, or not? Is Judgment Day inevitable? The Terminator series is one of the most popular sci-fi franchises ever created, captivating millions with its edgy depiction of the struggle of humankind for survival against its own creations. This book draws on some of history’s philosophical heavy hitters: Descartes, Kant, Karl Marx, and many more. Nineteen leather-clad chapters target with extreme prejudice the mysteries surrounding intriguing philosophical issues raised by the series, including the morality of terminating other people for the sake of peace, whether we can really use time travel to protect our future resistance leaders in the past, and if Arnold’s famous T-101 is a real person or not. You’ll say “Hasta la vista, baby” to philosophical confusion as you develop a new appreciation for the complexities of John and Sarah Connor and the battles between Skynet and the human race.




I'll Be Back Right After This


Book Description

A New York Times Best seller! Pat O'Brien was a skinny South Dakota kid with long hair, a rock and roll band, divorced parents and an alcoholic father. In all the familiar ways, he was on the road to nowhere until a professor, who envisioned his future as the household name he would soon become, dramatically changed his life. From that day forward Pat's life took turns that were both spectacular and destructive: from the Huntley-Brinkley Report and afternoons at Bobby Kennedy's living room with Muhammad Ali to conversations with six Presidents. He did acid with Timothy Leary, drank with Mickey Mantle, and over the course of a remarkable career up close and personal with the Beatles, The Stones, The Kennedy's, Magic Johnson, Michael Jordan, Tiger Woods and virtually every star in Hollywood. In I'LL BE BACK RIGHT AFTER THIS, Pat reveals the highs and lows of the life of a radio and TV broadcaster, spent sharing the mic with the world's rich and famous while battling an infamous public scandal and demons that nearly killed him. With laughter, tears and miracles he reveals how he learned to accept his mistakes, find redemption and become the father he never had, proving there really are second and even third acts in life.




I Will Always Write Back


Book Description

The New York Times bestselling true story of an all-American girl and a boy from Zimbabwe and the letter that changed both of their lives forever. It started as an assignment... Everyone in Caitlin's class wrote to an unknown student somewhere in a distant place. Martin was lucky to even receive a pen-pal letter. There were only ten letters, and fifty kids in his class. But he was the top student, so he got the first one. That letter was the beginning of a correspondence that spanned six years and changed two lives. In this compelling dual memoir, Caitlin and Martin recount how they became best friends—and better people—through their long-distance exchange. Their story will inspire you to look beyond your own life and wonder about the world at large and your place in it.




I'll Be Back!: Arnold Schwarzenegger


Book Description

Arnold "Arnie" Alois Schwarzenegger, born on July 30th, 1947, Thal, Styria, Austria, is an actor, filmmaker, businessman, investor, author, philanthropist, activist, politician, and former professional bodybuilder and powerlifter. He served two terms as the 38th Governor of California from 2003 to 2011.




So Long! I'll Be Back In 30 Years


Book Description

In "So Long! I'll Be Back in 30 Years", author Margo McCutcheon takes readers on a 30-year journey through Asia and an array of unique characters, adventures, disasters and life-changing encounters. Open the book randomly and step into the life of a Filipino girl living and thriving in a city garbage dump, an Aussie retiree dwelling in a Sinai desert cave, a 50-something married American woman living in Malaysia who discovers she's gay, and a colourful assortment of locals and expatriates calling Asia home. Join the author as she and the other characters you read about experience life in remote places from Bangladesh to Borneo, cheat death in the Himalayas, encounter high living on the international aid circuit, and survive landslides, tsunamis and more. The stories, many previously published in newspapers, include some controversial pieces. Touting Singapore's political system and dispelling misconceptions about the country, the author writes: "What's the world's third richest country? France? Nope. Russia? Nope. Brazil? Nope. Answer: Singapore ... which is not the dull, authoritarian place it's sometimes made out to be, but a dazzling model of what a country can be under dedicated leadership." Part-memoir, part-mishap and adventure, this book, featuring more than 20 colour photographs taken by the author, places readers directly into situations celebrating the weird and wonderful that is Asia.




I'll Be Back in an Hour!


Book Description

Given enthusiastic reviews in the British 'Shooting Times', 'Deer', and other magazines, this book holds numerous tales of very close encounters with Britain's wildlife, - animals, birds and even fish seldom seen by the public but encountered by the author during his silent and concealed vigils while out deer stalking, pigeon shooting, or fly fishing in the hours of darkness for the enigmatic seatrout in his native Welsh river. A 'must-read' for anyone interested in Britain's countryside and the wildlife it supports




Kill Me Dead or I'll Be Back!


Book Description

We've all heard this line before. "You better kill me dead, if you don't, I'll be back." That's exactly what Tim said to these men who were terrorizing the town he was raised in. These three brothers Dave, Tom, and Jack were the most hated in the town of Hattiesfield. Somehow these brothers didn't have anything better to do like have a job. They were always drinking heavily and getting into fights with the men in town because they would flirt with their women and carry it just a little too far. One day when Tim was driving home a car pulled up right beside him and one of the men rolled down his passenger side window and said "Hey Tim do you want a race?" Tim replied, "Not interested." "Are you chicken?" asked Jack, one of the passengers in Tom’s car. "No! Why don't you guys leave me alone!" exclaimed Tim. The men started laughing and calling Tim chicken. Tom decided to play chicken with Tim so he slowed the car down, got behind Tim's car, and tapped his bumper several times. Tim started driving faster, but Tom wasn't about to let up on the chase. Tim finally lost control of his vehicle and his car went off into the ditch and caught on fire. Tom pulled his car over and all three men got out of the car and pulled Tim from his burning car. Tim said "Thanks! I was almost a dead man." Jack said "Did you really think we pulled you out of your burning car to save your life? We only pulled you out because we're going to whoop your ass!" Tim replied, "Why?"




We Will Shoot Back


Book Description

"Ranging from Reconstruction to the Black Power period, this thoroughly and creatively researched book effectively challenges long-held beliefs about the Black Freedom Struggle. It should make it abundantly clear that the violence/nonviolence dichotomy is too simple to capture the thinking of Black Southerners about the forms of effective resistance."—Charles M. Payne, University of Chicago The notion that the civil rights movement in the southern United States was a nonviolent movement remains a dominant theme of civil rights memory and representation in popular culture. Yet in dozens of southern communities, Black people picked up arms to defend their leaders, communities, and lives. In particular, Black people relied on armed self-defense in communities where federal government officials failed to safeguard activists and supporters from the violence of racists and segregationists, who were often supported by local law enforcement. In We Will Shoot Back: Armed Resistance in the Mississippi Freedom Movement, Akinyele Omowale Umoja argues that armed resistance was critical to the efficacy of the southern freedom struggle and the dismantling of segregation and Black disenfranchisement. Intimidation and fear were central to the system of oppression in Mississippi and most of the Deep South. To overcome the system of segregation, Black people had to overcome fear to present a significant challenge to White domination. Armed self-defense was a major tool of survival in allowing some Black southern communities to maintain their integrity and existence in the face of White supremacist terror. By 1965, armed resistance, particularly self-defense, was a significant factor in the challenge of the descendants of enslaved Africans to overturning fear and intimidation and developing different political and social relationships between Black and White Mississippians. This riveting historical narrative relies upon oral history, archival material, and scholarly literature to reconstruct the use of armed resistance by Black activists and supporters in Mississippi to challenge racist terrorism, segregation, and fight for human rights and political empowerment from the early 1950s through the late 1970s. Akinyele Omowale Umoja is Associate Professor and Chair of the Department of African-American Studies at Georgia State University, where he teaches courses on the history of the Civil Rights, Black Power, and other social movements.




We'll Be Back


Book Description

Humor and polemics from one of America's most quotable pundits. A call for renewal and a howl of laughter and derision at the woke mob that seeks to stand in the way of a great nation's patriotic resurgence. Fans of Mark Levin, Matt Walsh, and Ben Shapiro will love it! In 1991, the smoldering ruins of Saddam Hussein’s regime testified to America’s unchallenged might. Having defeated one of the world’s largest armies in a matter of days, the United States looked forward to a new century of peace and prosperity. Thirty years later, a ragtag Taliban chased us out of Afghanistan in a humiliating rout. At home, our cities are cesspools of homelessness and crime. The former land of opportunity seems to be in irreversible decline. How did we suffer such an unimaginable fall? And is our current impotence permanent? With his trademark wit, Kurt Schlichter—warrior, lawyer, and commentator—makes a compelling case that America’s decline is not irreversible. No Pollyanna, he offers a sobering catalogue of the dangers ahead, from subjugation to China to the poverty of socialism. Even civil war. But Schlichter was among the U.S. forces that took down the tyrant of Iraq in 1991. Having seen American greatness in action and appreciating the virtues that produced it, he knows that decline is a choice—a choice that we need not make. Sometimes mordant, often humorous, always incisive, Schlichter shows that our resilience is far from spent. American society is uniquely blessed with the ingredients of greatness. A pushback is coming. Schlichter offers no guarantees but something more important—hope.