I'll Do It!


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You'll Grow Out of It


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From Emmy award-winning comedy writer Jessi Klein, You'll Grow Out of It hilariously and candidly explores the journey of the 21st-century woman. As both a tomboy and a late bloomer, comedian Jessi Klein grew up feeling more like an outsider than a participant in the rites of modern femininity. In You'll Grow Out of It, Klein offers - through an incisive collection of real-life stories - a relentlessly funny yet poignant take on a variety of topics she has experienced along her strange journey to womanhood and beyond. These include her "transformation from Pippi Longstocking-esque tomboy to are-you-a-lesbian-or-what tom man," attempting to find watchable porn, and identifying the difference between being called "ma'am" and "miss" ("miss sounds like you weigh 99 pounds"). Raw, relatable, and consistently hilarious, You'll Grow Out of It is a one-of-a-kind book by a singular and irresistible comic voice.




I'll Be Back


Book Description

How do you build a business that thrives during good times and bad? Is there a strategy that can set up your company up for success, no matter what curveballs the world may throw your way? There is: Turn customers into repeat customers, and turn repeat customers into loyal customers. Renowned customer service and experience expert Shep Hyken maintains that delivering an amazing customer service experience that keeps customers coming back for more is everyone’s job. Customer service is not a department. It’s not just for people on the front lines. It’s the responsibility of everyone in the organization, from the CEO or owner of a business to the most recently hired employee. It’s the result of a customer-focused philosophy that must be baked into the culture. And it is what separates you from your competition. In I’ll Be Back you will learn… How to design and create an experience that gets customers to return, again and again The one trackable trend that leaders must monitor every morning The difference between repeat customers and loyal customers How to build the I’ll Be Back culture How delivering an amazing customer experience is within the reach of every organization The two simple words that are the secret to every customer service program Why most “loyalty programs” fail to create customer loyalty How to personalize the customer experience Why setting up or expanding self-service and digital customer service choices are is a must, not an option Ten loyalty killers that can terminate your relationship with your customers And much more! This book includes the must-have tools, tactics and strategies you need to get your customers to say, “I’ll be back!”




Never Mind, We'll Do It Ourselves


Book Description

“An extraordinary, riveting, page-turning account—finally cleared for publication by the CIA—of the once highly classified effort by the CIA and special military units to develop a truly game-changing, transformational capability: armed drones."—General David Petraeus, US Army (Ret.), former Commander of the Surge in Iraq, US Central Command, and US and Coalition Forces in Afghanistan, and former Director of the CIA​ The Inside Story of How a CIA Officer and an Air Force Officer Joined Forces to Develop America’s Most Powerful Tool in the War on Terror. Never Mind, We’ll Do It Ourselves is the story behind the origins of the Predator drone program and the dawn of unmanned warfare. A firsthand account told by an Air Force team leader and a CIA team leader, Never Mind, We’ll Do It Ourselves takes readers into the back offices and secret government hangars where the robotic revolution went from a mad scientist idea to a pivotal part of global airpower. Featuring a foreword by Charlie Allen, an introduction by Lieutenant General John Campbell, USAF (Ret.), and an afterword by Lieutenant Colonel Gabe Brown, the story reveals the often conflicting perspectives between the defense and intelligence communities and puts the reader inside places like the CIA’s counterterrorism center on the morning of 9/11. Through the eyes of the men and women who lived it, you will experience the hunt for Usama bin Laden and the evolution of a program from passive surveillance to the complex hunter-killers that hang above the battlespace like ghosts. Poised at the junction between The Right Stuff and The Bourne Identity, Never Mind, We’ll Do It Ourselves documents the way a group of cowboys, rogues, and bandits broke rules and defied convention to change the shape of modern warfare




I'll Do It Tomorrow


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I'll Be O.K.


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Josh learns to trust his doctor and loved ones when he gets sick. His hospital adventure demonstrates how friends, family, and medical professionals can work together to help someone get well and be okay!




Dad, How Do I?


Book Description

From the host of the YouTube channel that went viral—Dad, How Do I?—comes a book that’s part memoir/part inspiration/part DIY. Rob Kenney’s father left him and his seven siblings when he was fourteen years old, and the youngest had to fend for themselves. He wished that he had someone who could teach him the basics—how to tie a tie, jump-start a car, unclog a drain, use tools properly—as well as succeed in life. But he and his siblings had to figure these things out on their own. Now a father himself, Rob decided that he would help people out by providing how-to tips as well as advice—and even throw in some bad dad jokes. He started a YouTube channel for anyone looking for fatherly advice, and in the course of three months, gained a following of nearly 2.5 million subscribers, with millions of views for his how-to and inspirational videos. In this book, Rob shares his story of overcoming a difficult childhood with the strength of faith and family, and offers inspiration and hope. In addition, he provides 50 practical DYI instructions (30 of which will be unique to the book), illustrated with helpful line drawings.




That's What I'd Do


Book Description

From an award-winning singer-songwriter, this picture book delivers a gentle lullaby that celebrates the limitless love between mother and child. There’s no stronger bond than the love a mother has for her child. Morning, afternoon, and night, a mother and child’s day is filled with love. In this touching lullaby, a three-time Grammy nominee celebrates her newborn son. Lyrical and lovely, this soothing lullaby, accompanied by tender illustrations, is perfect for bedtime sharing. “What I’d Do” music and lyrics by Jewel and Patrick Davis, from the album The Merry Goes ’Round (Mood Entertainment/Fisher-Price Music Series).




Adult Piano Adventures Popular Book 2 - Timeless Hits and Popular Favorites


Book Description

(Faber Piano Adventures ). The appeal of popular music spans generations and genres. In this collection of 27 hits, enjoy folk tunes like "Ashokan Farewell" and "Bridge Over Troubled Water," movie themes from James Bond and Batman , Broadway numbers from Evita and A Little Night Music , and chart-toppers performed by Michael Jackson, Adele, Billy Joel, and more. Adult Piano Adventures Popular Book 2 provides this variety, yet with accessible arrangements for the progressing pianist. Students may advance through the book alongside method studies, or jump to all their favorites. Optional chord symbols above the staff guide understanding and personal expression.




How Aliens Do It


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