Influencing Pocketbook


Book Description

Influencing skills are at the heart of all successful communication. The Influencing Pocketbook examines influencing styles, how to establish rapport, dealing with different personalities, handling resistance and, crucially, getting a decision. The new 2nd edition of this pocketbook lists five easy steps to influence, eight influencing styles, ten good reasons to build rapport and four different personality types with influencing techniques for each. In an American Management Association survey, in answer to the question 'What is the number one need for success in business today?', the most popular answer was 'To persuade others of my value and the value of my ideas'. Author Richard Storey has written widely on the subject of persuasive communication, including books for Gower and Random House.




Leadership Pocketbook


Book Description

Written for leaders at all levels - strategic, organisational and team level - the Leadership Pocketbook explains how to inspire, influence, deal with change and achieve objectives. Illustrated throughout, the book adopts a practical approach, setting out the principles of leadership, the role of the leader, the skills required for effective leadership and the key challenges facing leaders in today's business environment. This 2nd edition sees the addition of a new section about leaders and social responsibility. "Contemporary business leaders must be aware of the major forces shaping society today and understand how their organisations need to respond and contribute to these challenges", author Fiona Dent writes. She is Director of Faculty Development at Ashridge where she is also Programme Director for the Influencing Strategies and Skills Programme. A focus of the book, described by the author as 'perhaps the most necessary skill for any leader', is self-awareness - to know yourself, to realise what your leadership strengths and weaknesses are and when you must continue to develop. "With admirable clarity, Fiona Dent distils the salient leadership issues and skills. Every potential leader and every leader with potential should find a place for this book in their pocket or bag." Philip Hodgson, Director of Leadership Programmes, Ashridge "A practical, easy to use guide for all levels of leadership. It covers a broad range of topics in sufficient detail to make it usable both for fresh learning and for reference." Richard Nicholson, Management Development Manager, Novartis Pharmaceuticals UK Ltd




Time Management Pocketbook


Book Description

The Time Management Pocketbook is one of our most popular titles, now in its 6th edition. Effective use of time is not just about using your diary better; it calls for many management skills. The author looks at these skills within the context of a time management model. The model breaks down the process of managing time into these headings: managing what you do, managing where you work, managing communications, managing to work with others, and managing everyday. Skills covered include: objective setting, decision-making, problem-solving, creativity, assertiveness, listening, questioning, reading, writing, and handling paperwork and phone calls.




Quick Tips For Managers


Book Description

Get off to a flying start as a new manager, with the help of this time-saving ebook. Each chapter can be read in five minutes or less (ideal for reading in your coffee break or on the train) yet the tips you'll pick up can benefit you throughout your whole career. The short chapters are structured so that you can read them in any order, dipping into your chosen topic as the need arises. Topics include: assertiveness, career development, decision making, handling difficult conversations, interviewing (and being interviewed), learning, listening, managing meetings, negotiating, NLP, organising yourself, persuading, presenting, rapport, report writing, self-confidence, stress management, time management and transactional analysis. Each comes with an exercise to help you put your newly-gained know-how into action straight away. Now you don't need to search through numerous lengthy management books trying to unearth the gems that will actually be of use in your everyday work - Mike Clayton has done that hard work for you, distilling some of the most helpful business models and presenting you with the essence: clear, succinct summaries of the techniques that will serve you best. Quick Tips For Managers will be helpful to experienced managers too, as a concise refresher.




People Managers


Book Description

Describes ways to manage difficult people and their problems. Problem areas include: the poor performer, difficult individual, reluctant team player, persistent late-comer, slow learner, isolated individual and unsupportive boss.




Head of Department's Pocketbook


Book Description

This third edition of the Head of Department's Pocketbook will support middle leaders in both primary and secondary schools in carrying out their jobs confidently and efficiently. Authors Brin Best and Will Thomas know from experience that managing diverse teams in a climate of inflated performance expectations is no easy task. They devote a section of the Pocketbook to leadership and management, encompassing vision, goals and creativity, as well as challenging adult behaviours, up-skilling, influencing and motivating colleagues. A later chapter called 'Raising Student Achievement' looks at excellence in the classroom and includes material on enriching and supporting learning, data use and lesson planning. Effective documentation and raising the profile of your department or curriculum area are also explored. Whether you're new to middle leadership or a seasoned hand, you'll find the self-evaluation checklist at the end of the book a useful professional development tool.




Writing Skills Pocketbook


Book Description

How do you ensure that what you write gets read, understood and acted upon? The Writing Skills Pocketbook describes a 3-phase approach to planning, preparing and polishing written communications for the modern business world. Central to the planning phase is a clear understanding of why you are writing and who you are writing for. The book guides you through the planning process and shows you how to test your approach. The second phase, preparation, demonstrates how to write clear, concise and compelling texts using the authors' eight golden rules. There is advice too on how to present and illustrate your written material to best effect, including the most commonly asked questions on punctuation. Don't be too hasty to send your letter, email or report. Take time to check it thoroughly using the book's '11-point critiquing checklist' and 'top tips for proof-reading'. This is the final, polishing phase. The Writing Skills Pocketbook is your essential guide to writing confidently, swiftly and with greater impact.




How to Win Friends and Influence People


Book Description

You can go after the job you want…and get it! You can take the job you have…and improve it! You can take any situation you’re in…and make it work for you! Since its release in 1936, How to Win Friends and Influence People has sold more than 30 million copies. Dale Carnegie’s first book is a timeless bestseller, packed with rock-solid advice that has carried thousands of now famous people up the ladder of success in their business and personal lives. As relevant as ever before, Dale Carnegie’s principles endure, and will help you achieve your maximum potential in the complex and competitive modern age. Learn the six ways to make people like you, the twelve ways to win people to your way of thinking, and the nine ways to change people without arousing resentment.




Webinars Pocketbook


Book Description

Engaging your audience and holding their attention is the principal focus of the Webinars Pocketbook. It will show you how to design, set-up and deliver internet-based meetings, presentations and training workshops that harness technology for maximum impact and effectiveness. The pocketbook begins by describing the different webinar tools available - such as web cams, polls, messaging windows, whiteboards and breakout rooms - and how and when they can be employed to your advantage. It then goes on to explain how you need to adapt your communication style and method of delivery to suit the virtual environment, including making good use of attractive visuals to support your message. An explanation of how to gain participant buy-in, several case studies, a troubleshooting section (problems and solutions) and the authors' top 21 tips for successful webinars end the pocketbook on a practical note.




Effective Classroom Communication Pocketbook


Book Description

Research consistently shows that teacher effectiveness is about engagement, interaction, questioning, positive atmosphere, high expectations and suitable challenge. At the heart of all these areas is the ability to communicate effectively. How you do that minute by minute and second by second is fundamental to what children learn and remember and to how they behave. Richard Churches draws from a range of disciplines, such as psychology, NLP and neuroscience, to provide a practical compendium of communication expertise based on what highly effective teachers do. You'll find out how to use influential language patterns to support learning and positive behaviour; the secrets of body language and non-verbal communication; how to communicate to create the right emotional climate; effective questioning techniques; etc. Small changes to your current practice could lead to huge benefits in the classroom.