Inquiry and Change


Book Description

Winner of the American Political Science Association’s 1991 Woodrow Wilson Foundation Book Award for the best book published in the United States during 1990 on government, politics, or international affairs How do ordinary citizens, government officials, opinion leaders, or social scientists attempt to solve social problems? How competent are we at defining the problems, seeking information, and finding answers? In this important and controversial book, a distinguished social scientist meticulously analyzes our attempt to understand society so that we can reshape it. In so doing, he largely bypasses both epistemology and contemporary highly abstract theory on knowledge and society in order to acheive a far more concrete analysis of discourse and inquiry in social problem solving. There is a tragic discrepancy, argues Charles E. Lindblom, between our abilities to solve problems and the difficulty of the problems to be solved. We must make do with inadequate information and inconclusive analyses, for the task is less one of learning the truth than of proceeding in inquiry and decisions when the truth cannot be known. Lindblom discusses the many obstacles that prevent us from solving social problems, focusing in particular on learned incompetence. According to Lindblom, parents teach children not to think certain thoughts, and schools often engage more in indoctrination than education. Political rhetoric and commercial sales promotion feed a steady diet of misrepresentation. Social science does help. But because it is dependent on popular thought, it shares the impairments of thought found in both political figures and ordinary citizens. It also develops its own distinctive impairments and is to a degree crippled by its narrow view of scientific method--often more interested in proving than probing. Although social science can be improved in ways that Lindblom outlines in his book, social inquiry calls for such significant contributions from lay thought that it renders many conventional ideals of scientific problem solving inappropriate. Lindblom contends that the route to better social problem solving is not through either scientific or popular consensus or agreement, however much they are valued in the world of science and social science, but through a competition of ideas. The index of a society's competence, he states, is in its discord over ends, values, or purposes. "As usual, Lindblom cuts through to the core of the issue: How is society to understand its central problems and challenges? With originality and courage, he takes on the social scientists and the policy analysts, and presents an inspiring picture of a self-guiding democracy that continuously deliberates over means and ends. A signal contribution."--Robert B. Reich, Harvard University




Appreciative Inquiry


Book Description

Thoroughly revised and updated, the second edition of Appreciative Inquiry offers OD and HR professionals a user-friendly resource for discovering how they can tap into the power of the Appreciative Inquiry (AI) process. An innovative process, AI is an effective way to work with a company as an organic system whose success depends on a holistic approach to connect that organization's human, technical, and organizational functions. This new edition meets the challenge of making the AI process accessible and updates three key areas of the process: the theoretical basis, fundamental assumptions and beliefs, and the basic processes. It includes step-by-step guidelines on how to apply AI in a variety of organizational situations and shows how it can be used with a wide range of initiatives, such as coaching, leadership development, strategic planning, and teambuilding. "If there's one book to read on AI, this is it. It provides the context and rationale for this paradigm changing approach to change at any level of system. Buy it, read it, use it and enjoy achieving great results and renewed energy and enthusiasm." —Barbara Sloan, director, Organizational Development and Learning, New York University, Langone Medical Center "Appreciative Inquiry brings the freedom and creativity of AI together with the 'nuts and bolts' of how to actually do it all. It contains everything I would want to have as a fresh practitioner, from potential designs to sample questions and excellent Case Stories." —David Shaked, founder and CEO, Almond Insight, United Kingdom "This book serves as a complete roadmap for those interested in the philosophy and practice of Appreciative Inquiry. The Case Stories encourage readers to find their own way on the journey by providing examples of successful interventions." —Terry Egan, professor, Management Studies, Pepperdine University




Appreciative Inquiry for Change Management


Book Description

Appreciative Inquiry (AI) is a widely recognised process for engaging people in organizational development and change management. Based on conversational practice, it is a particular way of asking questions, fostering relationships and increasing an organization's capacity for collaboration and change. It focuses on building organizations around what works, rather than trying to fix what doesn't, and acknowledges the contribution of individuals in increasing trust and organizational alignment and effectiveness. Appreciative Inquiry for Change Management studies AI in depth, identifying what makes it work and how to implement it to improve performance within the business. Appreciative Inquiry for Change Management explains the skills, perspectives and approaches needed for successful AI, and demonstrates how a practical conversational approach can be applied to organizational challenges in times of change. Case studies from organizations that have already integrated AI into their change management practice, including Nokia and BP, reveal why the processes are valuable and how to promote, create and generate such conversations in other organizations. Written in jargon-free language, this second edition now includes chapters on how positive psychology can enhance appreciative practice and appreciative coaching, making it an essential resource for anyone looking to implement AI in their organization.




Appreciative Inquiry


Book Description

Written by the two most recognized Appreciative Inquiry thought leaders A quick, accessible introduction to one of the most popular change methods today--proven effective in organizations ranging from Roadway Express and British Airways to the United Nations and the United States Navy Appreciative Inquiry (AI) is a model of change management uniquely suited to the values, beliefs, and challenges of organizations today. AI is a process that emphasizes identifying and building on strengths, rather than focusing exclusively on fixing weaknesses as most other change processes do. As the stories in this book illustrate, it results in dramatic improvements in the triple bottom line: people, profits, and planet. AI has been used to significantly enhance customer satisfaction, cost competitiveness, revenues, profits, and employee engagement, retention, and morale, as well as organizations' abilities to meet the needs of society. This book is a concise introduction to Appreciative Inquiry. It provides a basic overview of the process and principles of AI along with exciting stories illustrating how organizations have applied AI and the benefits they have gained as a result. It has been specifically designed to be accessible to a wide audience so that it can be handed out in organizations where AI is either being contemplated or being implemented. Written by two of the key figures in the development of Appreciative Inquiry, this is the most authoritative guide available to a change method that systematically taps the potential of human beings to make themselves, their organizations, and their communities more adaptive and more effective.




Appreciative Inquiry for Change Management


Book Description

Appreciative Inquiry (AI) is one of the most exciting and increasingly recognized concepts in facilitating organizational change. This book studies AI in depth, illustrating the method of asking particular questions and envisioning the future, encouraging staff to consider both the positive and negative systems in place and to recognize the need to implement change. It demonstrates how AI can be practically applied through positive psychology, understanding various perspectives and trialling tested approaches to create change through conversation. Case studies from organizations that have already integrated conversational methods into their change management practice show the value and effectiveness of the processes and how to promote, create and generate such conversations yourself. Written in jargon-free language, this is an excellent resource for you to discover the benefits that conversational techniques can bring to your organization and its performance. Appreciative Inquiry for Change Management explains the theory and practice of AI, World Cafe, Open Space and other conversational approaches for facilitating organizational development (OD).




Appreciative Leadership: Focus on What Works to Drive Winning Performance and Build a Thriving Organization


Book Description

Advance Praise for Appreciative Leadership: "A must-read for leaders at all levels who believe that both common sense and business sense require engaging and encouraging rather than mandating or manipulating. It may become my most-recommended book." -- Frank Rogers-Witte, Ph.D., Director, Executive Staff Effectiveness, Hewlett-Packard IPG "Building on a simple but powerful idea, Appreciative Leadership offers an approach to organizational transformation applicable to institutions as varied as businesses, universities, church bodies, and health systems. Packed with dozens of stories andsuggestions, it offers key insights translated into replicable strategies for action." -- Jane McAuliffe, Ph.D., President, Bryn Mawr College "The positive basis of power is illuminated brilliantly in this courageous leadership book. Appreciative Leadership touches the heart of leadership--the kind people most deeply desire--in a way that will change lives, businesses, and every relationship you wish to build." -- David L. Cooperrider, Ph.D., Professor of Social Entrepreneurship, Case Western Reserve University "Leadership driven by principles and integrity is more important today than ever. Appreciative Leadership shows how to blend principles of collaboration, quality, and service for both long-term achievement and practical daily impact. It provides amodel of success for a new generation of leaders." -- R. Edward Howell, Vice President and Chief Executive Officer, University of Virginia Medical Center The Positive Approach to Leadership That Brings Out the Best in Everyone Appreciative Inquiry has become one ofthe most popular new management tools in business today. Its premise is simple yet profound: Instead of focusing on what's wrong in the workplace, learn about and build upon what works. Dr. Diana Whitney--a leader in the field of Appreciative Inquiry--and colleagues Amanda Trosten-Bloom and Kae Rader bring the next generation of these ideas forward, with practical and proven tools for leadership. Arefreshingly different approach to managing organizations, Appreciative Leadership turns conventional management thinking on its head, demonstrating how to get results with "positive power." All you need are the five "I's" . . . INQUIRY: Leading with positively powerful questions. ILLUMINATION: Bringing out the best in people and situations. INCLUSION: Engaging with others to cocreate the future. INSPIRATION: Awakening the creative spirit. INTEGRITY: Making choices for the good of the whole. This revolutionary approach brings people together, drives companies forward--and takes your leadership skills to a whole new level. Appreciative Leadership shows you how to fully engage your team through positive inquiry and open dialogue--so that everyone feels included and valued, inspired and motivated . . . and ready to work together to win. In this user-friendly guide, you'll discover excitingnew techniques to open up discussions, exchange ideas, agree on a plan, and follow up on your goals. You'll learn simple tips on how to keep your team on track with a can-doattitude. And you'll find satisfying new ways to be engaged, passionate, and present. This book isn't a quick-fix solution to your management problems. It's a full-time, lifelong commitment to your values, your vision, and your connection to others. This is how the best leaders in the world bring out thebest in people, their organizations, and themselves. This is Appreciative Leadership.




Appreciative Inquiry


Book Description

A positive revolution in change: appreciative inquiry / David L. Cooperrider and Diana Whitney -- Positive image, positive action: the affirmative basis of organizing / David Cooperrider -- Appreciative inquiry in organizational life / David Cooperrider and Suresh Srivastva -- Five theories of change embedded in appreciative inquiry / Gervase Bushe -- Advances in appreciative inquiry as an organization development intervention / Gervase Bushe -- The "child" as agent of inquiry / David L. Cooperrider -- Resources for getting appreciative inquiry started: an example OD proposal / David L. Cooperrider -- An appreciative inquiry into the factors of culture continuity during leadership transactions: a case study of LeadShare, Canada / Mary Ann Rainey -- Survey guided appreciative inquiry: a case study / Rita F. Williams -- Initiating culture change in higher education through appreciative inquiry / Robert L. Head and Michele M. Young -- Saving tomorrow's workforce / Chrisopher Anne Easley, Therese Yaeger, and Peter Sorensen -- Appreciative inquiry with teams / Gervase R. Bushe -- A field experiment in appreciative inquiry / David A. Jones -- Appreciative inquiry meets the logical positivist / Peter F. Sorensen [and others] -- Is appreciative inquiry OD's philosopher's stone / Thomas C. Head [and others] -- Postmodern principles and practices for large scale organization change and global cooperation / Diana Whitney -- Organizational inquiry model for global social change organizations / Jane Magruder Watkins and David Cooperrider -- From deficit discourse to vocabularies of hope; the power of appreciation / James D. Ludema




Collaborative Inquiry for Organization Development and Change


Book Description

This practical book explores collaborative inquiry as an approach to research and change in organizations where internal members and external researchers work together as partners to address organizational issues and create knowledge about changing organizations.




Memories, Hopes, and Conversations


Book Description

A second edition of Memories, Hopes, and Conversations is now available! With helpful updates throughout, the new edition features five new chapters on Appreciative Inquiry applied in real congregations. When First Presbyterian Church in Altadena, California, was asked to provide a mission study report for its pastor nominating committee, the congregation was afraid they would find themselves engaging in busy work and producing a report that would wind up in a file gathering dust. They then asked professor Mark Lau Branson to consult with them on writing this report. He invited them to join in a process of Appreciative Inquiry--a transformational organization change process--which resulted in a major shift in congregational conversations and a new sense of hope. Memories, Hopes, and Conversations recounts the experience of First Presbyterian and outlines a process that any congregation can utilize to harness the energies of the congregation at all levels of its common life. Branson first leads readers through the foundations of Appreciative Inquiry and bracingly explores biblical texts for understanding the practice in a faith context. He then outlines and illustrates a four-step process--Initiate, Inquire, Imagine, Innovate--that creatively employs constructive conversations and questions to evoke storytelling and spur imaginations. Branson persuasively demonstrates how concentrating on needs and problems can mire a congregation in discouragement and distract it from noticing innate strengths. By focusing on memories of the congregation at its best, members are able to construct "provocative proposals" to help shape the church’s future. Grounded in solid theory and real-life practice, Memories, Hopes, and Conversations is a groundbreaking work of narrative leadership and the first book to apply the principles of Appreciative Inquiry to the lives of congregations.




The Appreciative Inquiry Summit


Book Description

Over the past decade Appreciative Inquiry (AI) has rapidly emerged as one of the most significant advances in the field of organization development and change. This book is the first to provide a comprehensive practitioner's guide to the AI Summit-the preferred method when applying whole-scale change to large groups. The authors-four of the leading experts on Appreciative Inquiry-explore the theories of organization change and large-group process on which the AI Summit is based; walk the reader step-by-step through the process of planning, conducting, and following up on an AI Summit; provide a series of case studies of the AI Summit in action; and share essential success factors-what they have learned in their work with AI and large-group processes that contributes to success in large-scale efforts. This book is an essential resource for anyone who works with Appreciative Inquiry, large group interventions, or whole-system change processes.