Introduction to Hotel and Front Office Operations
Author : Amelia S. Roldan
Publisher :
Page : pages
File Size : 13,86 MB
Release : 2014
Category :
ISBN : 9789719419570
Author : Amelia S. Roldan
Publisher :
Page : pages
File Size : 13,86 MB
Release : 2014
Category :
ISBN : 9789719419570
Author : CPA John Kimani
Publisher : Finstock Evarsity Publishers
Page : 105 pages
File Size : 46,60 MB
Release : 2023-07-09
Category : Business & Economics
ISBN : 9914753329
• Importance of the Front Office in Hospitality and Tourism Industry, Roles, Responsibilities and Key Skills Required for Front Office Staff • Reservation Procedures and Policies, Check-In and Check-Out Procedures and Handling Guest Complaints and Feedback • Verbal and Nonverbal Communication Skills, Effective Listening and Questioning Techniques and Interpersonal Skills and Conflict Resolution • Types of Front Office Technology and Their Uses, Benefits and Challenges of Using Technology and Data Security and Privacy Concerns in Front Office Technology • Roles and Responsibilities of the Housekeeping Staff, Cleaning Procedures and Schedules and Inventory Management and Control • Introduction to Revenue Management, Pricing Strategies for Hotel Rooms and Forecasting Demand and Managing Inventory • Introduction to Sales And Marketing in Hospitality and Tourism Industry, Promoting Hotel Services and Amenities and Managing Online Reputation and Guest Reviews • Career Opportunities in Front Office Operations and Hospitality Industry, Continuing Education and Professional Certification Programs and Importance of Teamwork and Collaboration in Front Office Operations
Author : Sue Baker
Publisher : Burns & Oates
Page : 340 pages
File Size : 34,9 MB
Release : 2000
Category : Business & Economics
ISBN :
A comprehensive textbook covering all aspects of running the front desk of a modern hotel. It emphasizes the technological aspects of running a hotel desk and features illustrations, assessment questions, learning objectives, and a case study that runs through the whole book. This new edition has been revised by Huyton and Baker and there is a lecturer's guide to accompany the text.
Author : James A. Bardi
Publisher : Wiley
Page : 0 pages
File Size : 23,11 MB
Release : 1996-08-26
Category : Business & Economics
ISBN : 9780471287124
This Second Edition has been updated to include a brand new chapter on yield management, plus a human resources chapter refocused to cover current trends in training, employee empowerment, and reducing turnover. In addition, you'll discover how to increase efficiency with today's hospitality technology--from electronic lock to front office equipment.
Author : Ahmed Ismail
Publisher : Cengage Learning
Page : 355 pages
File Size : 37,4 MB
Release : 2002
Category : Business & Economics
ISBN : 9780766823433
If you need to know about the nature and operation of hotels as they exist today, this new book is for you. You will learn about the inner workings of a hotel, preparing readers for what to expect in the current and future hotel market. The primary focus is the front office, housekeeping, reservations and night audit departments. Other departments are discussed to provide and understanding of how these departments relate to the front office and how they operate to enhance the guest experience. An introduction of basic analyses, techniques and trends both in policy and technology are reviewed as they relate to management and the guest. The book gives newer managers, meeting planners, and others a “real world” understanding of the hotel industry balancing its past, present and future. New technologies such as the Property Management System have dramatically changed hotel operations; therefore, extensive time has been devoted to covering this technology. Additional chapters feature analysis of the physical makeup of hotels, yield management, and operational techniques. Performance measurements and analysis of what makes a truly successful hotel are discussed in detail. Finally, because hotel management is and will always be about people, chapters are devoted to both the hotel guest and hotel employee. The arrival chronology is discussed from arrival to departure.
Author : Charles E. Steadmon
Publisher :
Page : 344 pages
File Size : 43,25 MB
Release : 1988
Category : House & Home
ISBN :
Handboek Front Office werkzaamheden.
Author : P. Abbott
Publisher : Taylor & Francis
Page : 220 pages
File Size : 38,74 MB
Release : 2010-02-17
Category : Business & Economics
ISBN : 1136401997
Designed for all students of hospitality and tourism management, the second edition of this best selling text gives a modern approach to front office operations and management using realistic scenarios set in the hotel environment Key features of this essential text: · user-friendly style of writing and accessible page layout enables students to use it as a reference book as well as a textbook · updated in the light of recent developments such as global distribution systems and the internet · greater focus on increasing yield and expansion of vital management aspects such as staffing and equipment · additional extended, practical exercise material. Front Office reflects the importance of different features of the receptionist's work and is divided into four main sections: · Procedural aspects · Dealing with people · Increasing yield · Management aspects Front Office is ideal for GNVQ/ BTEC students, those taking the professional exams of the HCIMA, and for undergraduates and postgraduates studying hospitality and tourism management and all relevant executive courses.
Author : Sue Baker
Publisher :
Page : 290 pages
File Size : 13,73 MB
Release : 1996-01-01
Category : Hotel front desk personnel
ISBN : 9781862504578
Australian adaption of an English practical text for students new to the hotel industry undertaking courses based on the tourism training Australia/ACTRAC ('black book') front office/reception training modules BFO1, BFO2, BFO3, BFO6, BFO7, BFO8, BFO9 and BFO10. The activities provided cover the basic principles and concepts of front office operations. They follow a typical guest from check-in to check-out. Includes diagrams, tables, end of chapter summaries, review and discussion questions. There is also a glossary of terms and an index.
Author : Sue Baker
Publisher :
Page : 289 pages
File Size : 33,33 MB
Release : 1994
Category : Hotel front desk personnel
ISBN : 9781862504509
Author : Sheryl F. Kline
Publisher : Wiley
Page : 144 pages
File Size : 48,9 MB
Release : 2002-04-15
Category : Business & Economics
ISBN : 9780471203315
An easy, learn-by-doing introduction to hotel front office operations Hotel Front Office Simulation: A Workbook and Software Package offers a direct, experience-based approach to learning hotel front office operations. An extremely practical and easy-to-use learning tool, it works equally well on its own or in conjunction with virtually any front office operations or hotel management textbook. As an invaluable source of virtual on-the-job training, it is an outstanding resource to help prepare students to meet the fast-paced challenges of a hotel front office. How It Works The workbook and software move step by step through each part of the guest cycle, from the reservation process to the night audit. Exercises at the end of each workbook chapter help students apply and reinforce what they've learned. The CD-ROM and data disk feature front office simulation software adapted from INNSTAR, the hotel property management system used by hundreds of hotels. The software features a 25-room virtual hotel that helps users practice and hone their front office skills in a remarkably true-to-life setting. What It Covers * Taking, changing, and canceling reservations (for individuals and groups) * Checking in/registering walk-ins and guests with reservations * Handling posting and folio management * Performing tasks that involve housekeeping, maintenance, and other departments * Running a full night audit and reading the reports