In Pursuit of Quality


Book Description

Details problems found by firms trying to implement ISO 9000: bureaucracy, unwieldy controls, erroneous management systems; the means has become more important than the end.




Quality Systems Handbook


Book Description

Quality Systems Handbook is a reference book that covers concepts and ideas in quality system. The book is comprised of two parts. Part 1 provides the background information of ISO 9000, such as its origin, composition, application, and the strategies for registration. Part 2 covers topics relevant to the ISO 9000 requirements, which include design control, internal quality audits, and statistical techniques. The text will be useful to managers, auditors, and quality practitioners who require reference in the various aspects of quality systems.




ISO 9000 Quality Systems Handbook-updated for the ISO 9001: 2015 standard


Book Description

Completely revised to align with ISO 9001:2015, this handbook has been the bible for users of ISO 9001 since 1994, helping organizations get certified and increase the quality of their outputs. Whether you are an experienced professional, a novice, or a quality management student or researcher, this is a crucial addition to your bookshelf. The various ways in which requirements are interpreted and applied are discussed using published definitions, reasoned arguments and practical examples. Packed with insights into how the standard has been used, misused and misunderstood, ISO 9000 Quality Systems Handbook will help you to decide if ISO 9001 certification is right for your company and will gently guide you through the terminology, requirements and implementation of practices to enhance performance. Matched to the revised structure of the 2015 standard, with clause numbers included for ease of reference, the book also includes: Graphics and text boxes to illustrate concepts, and points of contention; Explanations between the differences of the 2008 and 2015 versions of ISO 9001; Examples of misconceptions, inconsistencies and other anomalies; Solutions provided for manufacturing and service sectors. This new edition includes substantially more guidance for students, instructors and managers in the service sector, as well as those working with small businesses. Don’t waste time trying to achieve certification without this tried and trusted guide to improving your business – let David Hoyle lead you towards a better way of thinking about quality and its management and see the difference it can make to your processes and profits!




Shifting Gears


Book Description

While formal quality management systems are a basic requirement for carriers doing business with the automotive industry, it is a company’s understanding of key items such as leadership, continuous improvement, and customer satisfaction that is needed to survive and excel in today’s market. Shifting Gears brings a unique approach to quality in the trucking industry, clearly defining the issues that challenge a carrier’s very survival of business and, through the principles embodied in ISO 9000, discusses practical measures for addressing these challenges. It identifies ISO 9000 as an effective management tool, offering information on how business leaders can reduce their costs, improve their overall business efficiency, and improve their competitive advantage in the marketplace. This quality management principles book moves beyond quality management principles to include methods for use in day-to-day operations, helping carriers easily “shift gears” to make these tools a part of the company culture.




Statistics, Testing, and Defense Acquisition


Book Description

For every weapons system being developed, the U.S. Department of Defense (DOD) must make a critical decision: Should the system go forward to full-scale production? The answer to that question may involve not only tens of billions of dollars but also the nation's security and military capabilities. In the milestone process used by DOD to answer the basic acquisition question, one component near the end of the process is operational testing, to determine if a system meets the requirements for effectiveness and suitability in realistic battlefield settings. Problems discovered at this stage can cause significant production delays and can necessitate costly system redesign. This book examines the milestone process, as well as the DOD's entire approach to testing and evaluating defense systems. It brings to the topic of defense acquisition the application of scientific statistical principles and practices.




Quality Management


Book Description

The book describes the most important quality management tools (e.g. QFD, Kano model), methods (e.g. FMEA, Six Sig-ma) and standards (e.g. IS0 9001, ISO 14001, ISO 27001, ISO 45001, SA8000). It reflects recent developments in the field. It is considered a must-read for students, academics, and practitioners.




ISO 9001:2000 Quality Management System Design


Book Description

"The book describes the design rules required to document, implement, and demonstrate quality management system effectiveness in compliance with the latest version of the ISO 9000 International Standard. This systematic and engineering approach simplifies the many complexities in maintaining compliance with ISO standards. This hands-on guide is packed with tips and insights the author has garnered from personally designing quality management systems that integrate organizational strategy with quality management. Moreover, the book helps professionals create meaningful documentation and a user-friendly, informative quality manual that together form the core of an effective and responsive quality management system."--Jacket.




Principles of Measurement and Instrumentation


Book Description

This text presents the subject of instrumentation and its use within measurement systems as an integrated and coherent subject. This edition has been thoroughly revised and expanded with new material and five new chapters. Features of this edition are: an integrated treatment of systematic and random errors, statistical data analysis and calibration procedures; inclusion of important recent developments, such as the use of fibre optics and instrumentation networks; an overview of measuring instruments and transducers; and a number of worked examples.




ISO 9000 Quality System Assessment Handbook


Book Description

Quality System Assessors are deployed both by registration bodies to verify an organisation's compliance with the standard and also by companies seeking registration who have to assess their system before being audited by an external body. Most of their time is spent walking around companies asking questions, so there is a real need for a handy book to assist auditors on the move which will help jog the memory when planning an audit away from home. A book containing many lists and tables is the ideal solution. The first five chapters cover the auditing process, first in outline and then more thoroughly, the four phases of an audit. There then follow another seven chapters each intended to assist auditors in some aspect of their job. Also included are some statistics on ISO 9000 which auditors can use to help others, a bibliography and a dictionary of auditing terms placed at the back for ease of use. There are also anecdotal case studies throughout the text which illustrate in a memorable manner the key concepts being examined.




Beyond ISO 9000


Book Description

ISO 9000 is a series of internationally accepted quality standards for manufacturing and customer service processes. This book aims to show how to go beyond this, both exceeding the standards and sustaining them. It examines how to set up quality systems and how to market them.