It Shouldn’t Happen to a Manager


Book Description

After 40 years in football management, there’s not a lot I haven’t seen. There’ve been big highs, but a fair share of lows too. When I have to make difficult decisions, I make a point of avoiding newspapers, phone-ins, Twitter – all of it. But there’s always a load of armchair-pundits waiting to start on me. Being a manager has never been easy, but between the fans and the media it often feels impossible to get it right. In It Shouldn’t Happen to a Manager, I talk about how different the job is now from what it was like when I used to play. For one, managers used to drive up and down motorways all day to scout for players – now there’s so much analysis and global scouting. It’s a different thing, completely. In this book, I share everything I’ve learnt from a lifetime of both wins and losses, and wisdom from greats like Cloughie and Ferguson. I’ll tell you about what actually happens in the dressing room, including when Clough smashed the door off its hinges; the bust-ups at full-time, like when I kicked a tray of sandwiches on Don Hutchinson’s head; and the times when I had to swap an arm round a player’s shoulder for a boot up the arse. It’s my guide to being a manager, the Harry way.




Ask a Manager


Book Description

From the creator of the popular website Ask a Manager and New York’s work-advice columnist comes a witty, practical guide to 200 difficult professional conversations—featuring all-new advice! There’s a reason Alison Green has been called “the Dear Abby of the work world.” Ten years as a workplace-advice columnist have taught her that people avoid awkward conversations in the office because they simply don’t know what to say. Thankfully, Green does—and in this incredibly helpful book, she tackles the tough discussions you may need to have during your career. You’ll learn what to say when • coworkers push their work on you—then take credit for it • you accidentally trash-talk someone in an email then hit “reply all” • you’re being micromanaged—or not being managed at all • you catch a colleague in a lie • your boss seems unhappy with your work • your cubemate’s loud speakerphone is making you homicidal • you got drunk at the holiday party Praise for Ask a Manager “A must-read for anyone who works . . . [Alison Green’s] advice boils down to the idea that you should be professional (even when others are not) and that communicating in a straightforward manner with candor and kindness will get you far, no matter where you work.”—Booklist (starred review) “The author’s friendly, warm, no-nonsense writing is a pleasure to read, and her advice can be widely applied to relationships in all areas of readers’ lives. Ideal for anyone new to the job market or new to management, or anyone hoping to improve their work experience.”—Library Journal (starred review) “I am a huge fan of Alison Green’s Ask a Manager column. This book is even better. It teaches us how to deal with many of the most vexing big and little problems in our workplaces—and to do so with grace, confidence, and a sense of humor.”—Robert Sutton, Stanford professor and author of The No Asshole Rule and The Asshole Survival Guide “Ask a Manager is the ultimate playbook for navigating the traditional workforce in a diplomatic but firm way.”—Erin Lowry, author of Broke Millennial: Stop Scraping By and Get Your Financial Life Together




Brilliant Project Management


Book Description

The full text downloaded to your computer. With eBooks you can: search for key concepts, words and phrases make highlights and notes as you study share your notes with friends Print 5 pages at a time Compatible for PCs and MACs No expiry (offline access will remain whilst the Bookshelf software is installed. eBooks are downloaded to your computer and accessible either offline through the VitalSource Bookshelf (available as a free download), available online and also via the iPad/Android app. When the eBook is purchased, you will receive an email with your access code. Simply go to http://bookshelf.vitalsource.com/ to download the FREE Bookshelf software. After installation, enter your access code for your eBook. Time limit The VitalSource products do not have an expiry date. You will continue to access your VitalSource products whilst you have your VitalSource Bookshelf installed.




The Literary Manager's Toolkit


Book Description

The Literary Manager’s Toolkit is a clear and comprehensive guide to the role of the literary manager in theatre and beyond, focusing on the key skills, networks, and processes that underpin a successful career in this and associated roles. This book outlines the tasks and responsibilities of a literary manager in the selection, development, and production of new plays. In the first part, it outlines the how, when, and why of the literary manager’s main activities, equipping the reader with everything that they will need when approaching this role’s central challenges. The second part provides a selection of practical, accessible, and easy-to-follow materials and workshop suggestions for literary managers who will work with playwrights as they develop their creative writing and dramaturgy skills. This is the go-to resource for the working professional literary manager or dramaturg, and for students on dramaturgy courses in theatre degree programmes.




Ask a Manager


Book Description

From the creator of the popular website Ask a Manager and New York’s work-advice columnist comes a witty, practical guide to 200 difficult professional conversations—featuring all-new advice! There’s a reason Alison Green has been called “the Dear Abby of the work world.” Ten years as a workplace-advice columnist have taught her that people avoid awkward conversations in the office because they simply don’t know what to say. Thankfully, Green does—and in this incredibly helpful book, she tackles the tough discussions you may need to have during your career. You’ll learn what to say when • coworkers push their work on you—then take credit for it • you accidentally trash-talk someone in an email then hit “reply all” • you’re being micromanaged—or not being managed at all • you catch a colleague in a lie • your boss seems unhappy with your work • your cubemate’s loud speakerphone is making you homicidal • you got drunk at the holiday party Praise for Ask a Manager “A must-read for anyone who works . . . [Alison Green’s] advice boils down to the idea that you should be professional (even when others are not) and that communicating in a straightforward manner with candor and kindness will get you far, no matter where you work.”—Booklist (starred review) “The author’s friendly, warm, no-nonsense writing is a pleasure to read, and her advice can be widely applied to relationships in all areas of readers’ lives. Ideal for anyone new to the job market or new to management, or anyone hoping to improve their work experience.”—Library Journal (starred review) “I am a huge fan of Alison Green’s Ask a Manager column. This book is even better. It teaches us how to deal with many of the most vexing big and little problems in our workplaces—and to do so with grace, confidence, and a sense of humor.”—Robert Sutton, Stanford professor and author of The No Asshole Rule and The Asshole Survival Guide “Ask a Manager is the ultimate playbook for navigating the traditional workforce in a diplomatic but firm way.”—Erin Lowry, author of Broke Millennial: Stop Scraping By and Get Your Financial Life Together




The Strategic Quality Manager


Book Description

Are you a quality professional working in health and aged care (or other service industry) who wants to: design and implement quality systems that make a real, positive difference to consumers? • develop your role to be more strategic and influential? • create sustained change and improvement? • build your credibility and expertise? • play a key role in your organisation’s strategic direction? • increase your job satisfaction? The Strategic Quality Manager synthesises theory, research and real world experience into a handbook developed specifically for those in quality management roles. As the pressure on our health and aged care services grows, so do the demands on the quality professional and continuing to increase the quality and transparency of healthcare will require new and savvier ways of working. If you have looked for assistance within this challenging environment, you’ll know that there is no shortage of material on quality management, but very little on being a quality manager. The Strategic Quality Manager contains theory, tips, step by step models and practical examples to assist every quality professional to more easily and proactively navigate the many of challenges of their roles – and to enjoy the journey!




The Set-up-to-fail Syndrome


Book Description

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The One Minute Manager Meets the Monkey


Book Description

When a person goes to the boss with a problem and the boss agrees to do something about it, the monkey is off his back and onto the boss's. How can managers avoid these leaping monkeys? Here is priceless advice from three famous experts: how managers can meet their own priorities, give back other people's monkeys, and let them solve their own problems.




Managing Innovation in the Arts


Book Description

A main justification for public funding of the arts is to protect the arts from the marketplace and to encourage experimentation and innovation. But little is known about the actual innovation process. Is funding the only issue? Protecting the arts from the marketplace has up to now been the main item in any discussion of artistic creativity. This publication of Fitzgibbons carefully researched investigation provides a privileged insight which both fills out and refocuses the picture. She examines the operation of three performing arts companies from Ireland, a country whose reputation for creativity bears little relation to its small size and population, and finds that innovation in the arts requires uncommon dedication, persistence and-yes-sacrifice, qualities that have been blurred by the 'mythology' of what makes for artistic innovation. She studies the social and organizational context of most arts work today, with emphasis on the effort that goes into the achievement of innovation, and comes away with a new vocabulary and grammar for managing it. Innovation in the arts is an arduous, stressful process, as it is in all areas of high achievement, but the perception most people have of it is misinformed, says Fitzgibbon. Creativity management is confused with what is commonly known as creative management. She shows it is possible to identify a number of factors that bear heavily on innovation in arts organizations. So far the first study of the management of arts innovation specifically, Fitzgibbon's work offers a privileged and pragmatic insight into the workings of highly innovative arts organizations. The result is a graphic analysis that strips innovation down to its essentials and begins to answer vital questions. This work is essential reading for arts policy makers, managers, administrators and those who would be donors, and for serious students of arts and culture management in the academic community.




Don't Be a Dick Manager


Book Description

Take a successful employee, promote them into management but give them no management training and there's a very good chance you'll create a defensive, insecure, unsuccessful, dick manager. Here is the management training you never got! This honest, straightforward guide reveals the things nobody talks about-knowledge that only comes from real-world experience in the management trenches. It will change the way you look at yourself, your job and your career and it will enable you to be a successful leader and mentor. Most importantly, it will help you avoid becoming a dick manager (or, if it's too late, to reform) so you can enjoy the personal and financial rewards of being a great manager. Discover the power of the Laws of Management and understand the personal characteristics you must have to excel as a manager. Learn how to deal with non-communicative, mean, micromanaging, bully bosses, and how to figure out when it's time for you to leave an impossible situation. Find out how to deal with ambitious employees and how to turn around hostile, jaded ones. And be warned about the one type of employee who must go, no matter what. Filled with anecdotes from more than 20 years of management experience, this book takes a frank look at the author's mistakes and triumphs, his great bosses and his dick managers and the lessons learned from all of them.