Jeffrey Service
Author :
Publisher :
Page : 440 pages
File Size : 12,41 MB
Release : 1914
Category : House organs
ISBN :
Author :
Publisher :
Page : 440 pages
File Size : 12,41 MB
Release : 1914
Category : House organs
ISBN :
Author : Jeff Toister
Publisher : AMACOM/American Management Association
Page : 210 pages
File Size : 49,71 MB
Release : 2013
Category : Business & Economics
ISBN : 0814431992
What causes poor customer service? You might be surprised.
Author : Jeff Toister
Publisher : Toister Performance Solutions
Page : 219 pages
File Size : 31,70 MB
Release : 2019-03-15
Category :
ISBN : 9780578433363
Are you endlessly trying to improve your employees' customer service skills, but getting so-so results? There may be a culprit that you've never considered.Rather than offering another set of customer service tips, Getting Service Right takes a novel approach by rooting out the real reasons employees don't consistently deliver the service they should. The results can be both surprising and illuminating, such as: Company cultures that unwittingly discourage excellent customer service.Employees torn between following policy or serving the customer.Cost reduction efforts that actually increase the cost of service.Poor products and services that make it impossible to satisfy customers.Bad habits that make it difficult to listen to customers' needs.Getting Service Right is filled with examples from well-known organizations, real stories from frontline employees, and the latest scientific research. These powerful, sometimes counterintuitive insights can be applied at the organizational, departmental, or individual level to help the entire team deliver outstanding customer service.Note: the first edition of this book was published under the title, Service Failure: The Real Reasons Employees Struggle with Customer Service and What You Can Do About I
Author :
Publisher :
Page : 442 pages
File Size : 12,82 MB
Release : 1911
Category : Public utilities
ISBN :
Author : United States. Congress. House
Publisher :
Page : 868 pages
File Size : 12,23 MB
Release : 2014-04
Category :
ISBN :
Covers receipts and expenditures of appropriations and other funds.
Author :
Publisher :
Page : 376 pages
File Size : 29,8 MB
Release : 1997-07
Category : Diplomatic and consular service, American
ISBN :
Author :
Publisher :
Page : 528 pages
File Size : 29,49 MB
Release : 1998
Category : Diplomatic and consular service, American
ISBN :
Author : John Robertson Dunlap
Publisher :
Page : 210 pages
File Size : 37,50 MB
Release : 1926
Category : Engineering
ISBN :
Author : California (State).
Publisher :
Page : 66 pages
File Size : 25,15 MB
Release :
Category : Law
ISBN :
Author : Canada
Publisher :
Page : 1372 pages
File Size : 16,18 MB
Release : 1917
Category : Bankruptcy
ISBN :