Just About Everything a Manager Needs to Know in South Africa


Book Description

This book distils just about everything relating to successful management practice into practical and immediately accessible ‘how-tos’, providing answers to all your management problems and questions in straightforward language with the minimum of fuss. You no longer have to separate the practical ideas from entangling management jargon and theory – the authors have done all that for you. Over 200 topics appear as double-page spreads, and each is cross-referenced and presented as a step-by-step solution to management problems and issues.










The Attitude of Success


Book Description

The Attitude of Success: Powerful Workplace Lessons makes it clear that we cannot succeed on our own. The book reveals secrets gleaned from living a successful life, and admonishes readers to reflect on the many issues with universal appeal that affect businesspeople. It uses proverbs to explain the difficult parts of business, and each chapter comes to a solid conclusion, allowing for a quick grasp of the issues covered. Do you want to succeed in business and in life? This motivational book provides the lessons needed for success, especially for people engaged in the workplace. Its universal appeal and practical application will put you on the right path to success.




Grappling With Change in Africa


Book Description

This book brings revolution to the African continent. It makes it clear that for Africans to advance in life they require a different approach to life. The book uses proverbs and wise sayings from Africa to enhance the notion that Africa as a continent appreciates issues about change and other players from outside the continent get a buy-in into change management. It is now generally accepted that from Cape to Cairo one sees a continent pregnant with resources but it is classified as the poorest by bank balance. The book uses African wisdom to help readers around the world to appreciate the African transformation. Change is always hardest at the beginning but it gets easier and better as days transform into years. Nothing in life changes without change. The book suggests ways of how Africa can swing the pendulum and rise to be a global shining star by owning and using its natural resources wisely and embracing transformational leadership. This would rewrite the economic order and turn the richest poor continent into a super rich continent.




Practical Insights on Customer Service


Book Description

Practical Insights On Customer Service offers an African perspective on the thorny question of customer care. It challenges readers to reflect on the current challenges in Africa and how effective customer care can help to unlock some of the opportunities available in the continent. It highlights the common problems organizations face in the continent and recommends ways of enhancing the principles of customer service. Written in a reader-friendly language, the book also conscientises the readers and organizations to simple, but often overlooked winning formulae in life-customer service.




Managers who Lead


Book Description

Health program managers everywhere grapple with the same challenges: Tackling complex health problems with limited resources. Defining priorities. Inspiring staff. Initiating change. Demonstrating measurable results. Managers Who Lead empowers health managers at all levels of an organization to lead teams to face challenges and achieve results. It answers questions such as: How do I create a shared vision of better health and a clear plan for achieving it? What can I do to improve work climate? How can I prepare myself and others for higher levels of responsibility? How do I lead change inside and outside my organization? Whether you work in the public or private sector, this handbook is essential reading. It offers a wealth of resources, including exercises for managers and facilitators. Real-life examples illustrate how to transform your work groups and organizations into high performers.




Ask a Manager


Book Description

From the creator of the popular website Ask a Manager and New York’s work-advice columnist comes a witty, practical guide to 200 difficult professional conversations—featuring all-new advice! There’s a reason Alison Green has been called “the Dear Abby of the work world.” Ten years as a workplace-advice columnist have taught her that people avoid awkward conversations in the office because they simply don’t know what to say. Thankfully, Green does—and in this incredibly helpful book, she tackles the tough discussions you may need to have during your career. You’ll learn what to say when • coworkers push their work on you—then take credit for it • you accidentally trash-talk someone in an email then hit “reply all” • you’re being micromanaged—or not being managed at all • you catch a colleague in a lie • your boss seems unhappy with your work • your cubemate’s loud speakerphone is making you homicidal • you got drunk at the holiday party Praise for Ask a Manager “A must-read for anyone who works . . . [Alison Green’s] advice boils down to the idea that you should be professional (even when others are not) and that communicating in a straightforward manner with candor and kindness will get you far, no matter where you work.”—Booklist (starred review) “The author’s friendly, warm, no-nonsense writing is a pleasure to read, and her advice can be widely applied to relationships in all areas of readers’ lives. Ideal for anyone new to the job market or new to management, or anyone hoping to improve their work experience.”—Library Journal (starred review) “I am a huge fan of Alison Green’s Ask a Manager column. This book is even better. It teaches us how to deal with many of the most vexing big and little problems in our workplaces—and to do so with grace, confidence, and a sense of humor.”—Robert Sutton, Stanford professor and author of The No Asshole Rule and The Asshole Survival Guide “Ask a Manager is the ultimate playbook for navigating the traditional workforce in a diplomatic but firm way.”—Erin Lowry, author of Broke Millennial: Stop Scraping By and Get Your Financial Life Together







Parliamentary Papers


Book Description