Insiders' Guide® to Boulder and Rocky Mountain National Park


Book Description

A local authors uncovers the real Boulder, from the high mountains and sparkling streams of Rocky Mountain National Park to the historic buildings, shops, galleries, and more.




Win the Customer, Not the Argument


Book Description

Don Gallegos is a man on a mission - a mission to wipe out poor customer service. And he thinks most people don't even know when the service they receive is bad.In his new book, "Win the Customer, Not the Argument," Don tells true stories about customer service that illustrate his basic premise, "The customer is not always right... but she is always your customer."Don has spent 30 years developing his philosophy of customer service while working with King Soopers Supermarkets in the Denver, Colorado area (now a division of Kroger). As president of King Soopers, Don instituted his revolutionary ideas about customer service: teaching employees how to go the extra mile to give the customer what she wanted, even if it meant bending the rules a bit. According to Don, "Not everyone wants special treatment, so, for the few that do, WHAT'S THE PROBLEM?"This book details hundreds of ideas to help your business become more customer service-driven, such as:Make the policy manual one page longEncourage customer complaintsModel yourself after the best companiesGive your front-line employees authority to solve the customer's problemRecognize that union employees are your employees first and foremostGreat customer service comes from the topWith its engaging, chatty style, "Win the Customer, Not the Argument will win you over. You'll never see customer service the same way again!




Eating for Pregnancy


Book Description

The comprehensive pregnancy nutrition guide, completely revised to cover baby's development and mom's health month by month, and updated with the latest research and 25 new recipes Eating for Pregnancy is the ultimate no-nonsense nutrition guide and cookbook for moms-to-be. Every pregnant woman understands that what she eats and drinks affects the baby growing within her. Yet many of them don't have the time or energy to ensure they're always eating right. The guide walks readers through pregnancy month-by-month to cover developmental highlights, body changes, and nutritional needs of the mother and baby. Each chapter shares delicious, healthful recipes that put a special emphasis on the nutrients that mother and baby need that month, during preconception, the nine months of pregnancy, and the postpartum period. Each of the 150 recipes highlights the essential nutrients for mom and growing baby, and provides handy nutritional breakdowns and complete meal ideas. This new edition has been completely revised and updated with: 25 brand-new recipes and updated classics, with more quick and easy dishes, more vegan and vegetarian recipes and variations, and more gluten-free options The most up-to-date information on supplements, nutrient sources, environmental concerns, and high-risk pregnancies Guidance for mothers with diabetes or gestational diabetes, including low-carb meal plans, recipe variations, and dining-out strategies




Video Movie Guide 1997


Book Description

Rates more than 17,000 movies on video. Cross-indexed by director and star. More than 800 new entries.




Nothing Fancy


Book Description

NEW YORK TIMES BESTSELLER • The social media star, New York Times columnist, and author of Dining In helps you nail dinner with unfussy food and the permission to be imperfect. “Enemy of the mild, champion of the bold, Ms. Roman offers recipes in Nothing Fancy that are crunchy, cheesy, tangy, citrusy, fishy, smoky and spicy.”—Julia Moskin, The New York Times IACP AWARD FINALIST • NAMED ONE OF THE BEST COOKBOOKS OF THE YEAR BY The New York Times Book Review • The New Yorker • NPR • The Washington Post • San Francisco Chronicle • BuzzFeed • The Guardian • Food Network An unexpected weeknight meal with a neighbor or a weekend dinner party with fifteen of your closest friends—either way and everywhere in between, having people over is supposed to be fun, not stressful. This abundant collection of all-new recipes—heavy on the easy-to-execute vegetables and versatile grains, paying lots of close attention to crunchy, salty snacks, and with love for all the meats—is for gatherings big and small, any day of the week. Alison Roman will give you the food your people want (think DIY martini bar, platters of tomatoes, pots of coconut-braised chicken and chickpeas, pans of lemony turmeric tea cake) plus the tips, sass, and confidence to pull it all off. With Nothing Fancy, any night of the week is worth celebrating. Praise for Nothing Fancy “[Nothing Fancy] is full of the sort of recipes that sound so good, one contemplates switching off any and all phones, calling in sick, and cooking through the bulk of them.”—Food52 “[Nothing Fancy] exemplifies that classic Roman approach to cooking: well-known ingredients rearranged in interesting and compelling ways for young home cooks who want food that looks (and photographs) as good as it tastes.”—Grub Street




F&S Index United States


Book Description




MasterChef: The Ultimate Cookbook


Book Description

From the chef contestants and judges of the show Masterchef comes another book of delicious recipes.




My Almost Flawless Tokyo Dream Life


Book Description

"I'm here to take you to live with your father. In Tokyo, Japan! Happy birthday!" In the Land of the Rising Sun, where high culture meets high kitsch, and fashion and technology are at the forefront of the First World's future, the foreign-born teen elite attend ICS -- the International Collegiate School of Tokyo. Their accents are fluid. Their homes are ridiculously posh. Their sports games often involve a (private) plane trip to another country. They miss school because of jet lag and visa issues. When they get in trouble, they seek diplomatic immunity. Enter foster-kid-out-of-water Elle Zoellner, who, on her sixteenth birthday, discovers that her long-lost father, Kenji Takahara, is actually a Japanese hotel mogul and wants her to come live with him. Um, yes, please! Elle jets off first class from Washington, DC, to Tokyo, which seems like a dream come true. Until she meets her enigmatic father, her way-too-fab aunt, and her hyper-critical grandmother, who seems to wish Elle didn't exist. In an effort to please her new family, Elle falls in with the Ex-Brats, a troop of uber-cool international kids who spend money like it's air. But when she starts to crush on a boy named Ryuu, who's frozen out by the Brats and despised by her new family, her already tenuous living situation just might implode. My Almost Flawless Tokyo Dream Life is about learning what it is to be a family, and finding the inner strength to be yourself, even in the most extreme circumstances.




Red Girls


Book Description

When the Outland People abandoned a baby girl on the outskirts of a village, few imagined that she would grow up to marry into the illustrious Akakuchiba family, much less that she would develop clairvoyant abilities and become matriarch of the illustrious ironworking clan. Her daughter shocks the village further by joining a motorcycle gang and becoming a famous manga artist. The Outlander’s granddaughter Toko—well, she’s nobody at all. A nobody worth entrusting with the secret that her grandmother was a murderer. This is Toko’s story. -- VIZ Media