Knowledge Service Engineering Handbook


Book Description

Edited by Jussi Kantola, the founding faculty member of the world's first university Knowledge Service Engineering Department at Korea Advanced Institute of Science and Technology, and Waldemar Karwowski from the Department of Industrial Engineering and Management Systems at UCF, Knowledge Service Engineering Handbook defines what knowledge service




Knowledge Engineering


Book Description

Using robust software, this book focuses on learning assistants for evidence-based reasoning that learn complex problem solving from humans.




Introduction to Service Engineering


Book Description

What you need to know to engineer the global service economy. As customers and service providers create new value through globally interconnected service enterprises, service engineers are finding new opportunities to innovate, design, and manage the service operations and processes of the new service-based economy. Introduction to Service Engineering provides the tools and information a service engineer needs to fulfill this critical new role. The book introduces engineers as well as students to the fundamentals of the theory and practice of service engineering, covering the characteristics of service enterprises, service design and operations, customer service and service quality, web-based services, and innovations in service systems. Readers explore such key aspects of service engineering as: The role of service science in developing a smarter planet Service enterprises, including: enterprise value creation, architecture of service organizations, service enterprise modeling, and the application of methods of systems engineering to services Service design, including collaborative e-service systems and the new service development process Service operations and management, including service call centers Service quality, from design operations to customer relations Web-based services and technology in the global e-organization Innovation in service systems from service engineering to integrative solutions, service-oriented architecture solutions, and technology transfer streams With chapters written by fifty-seven specialists and edited by bestselling authors Gavriel Salvendy and Waldemar Karwowski, Introduction to Service Engineering uses numerous examples, problems, and real-world case studies to help readers master the knowledge and the skills required to succeed in service engineering.




An Introduction to Knowledge Engineering


Book Description

An Introduction to Knowledge Engineering presents a simple but detailed exp- ration of current and established work in the ?eld of knowledge-based systems and related technologies. Its treatment of the increasing variety of such systems is designed to provide the reader with a substantial grounding in such techno- gies as expert systems, neural networks, genetic algorithms, case-based reasoning systems, data mining, intelligent agents and the associated techniques and meth- ologies. The material is reinforced by the inclusion of numerous activities that provide opportunities for the reader to engage in their own research and re?ection as they progress through the book. In addition, self-assessment questions allow the student to check their own understanding of the concepts covered. The book will be suitable for both undergraduate and postgraduate students in computing science and related disciplines such as knowledge engineering, arti?cial intelligence, intelligent systems, cognitive neuroscience, robotics and cybernetics. vii Contents Foreword vii 1 An Introduction to Knowledge Engineering. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Section 1: Data, Information and Knowledge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Section 2: Skills of a Knowledge Engineer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Section 3: An Introduction to Knowledge-Based Systems. . . . . . . . . . . . . . . . . 18 2 Types of Knowledge-Based Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Section 1: Expert Systems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Section 2: Neural Networks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 Section 3: Case-Based Reasoning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55 Section 4: Genetic Algorithms. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66 Section 5: Intelligent Agents. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74 Section 6: Data Mining . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83 3 Knowledge Acquisition. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89 4 Knowledge Representation and Reasoning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108 Section 1: Using Knowledge. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109 Section 2: Logic, Rules and Representation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116 Section 3: Developing Rule-Based Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126 Section 4: Semantic Networks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .




The Engineering of Knowledge-based Systems


Book Description

This volume provides comprehensive single-volume coverage of both the theory and the applications of knowledge-based systems.




Civil Engineering Body of Knowledge


Book Description

This report outlines 21 foundational, technical, and professional practice learning outcomes for individuals entering the professional practice of civil engineering.




Engineering


Book Description







The New Walford Guide to Reference Resources


Book Description

The New Walford highlights the best resources to use when undertaking a search for accurate and relevant information, saving you precious time and effort. For those looking for a selective and evaluative reference resource that really delivers on its promise, look no further. In addition to print sources, The New Walford naturally covers an extensive range of e-reference sources such as digital databanks, digital reference services, electronic journal collections, meta-search engines, networked information services, open archives, resource discovery services and websites of premier organizations in both the public and private sectors. But rather than supplying a list of all available known resources as a web search engine might, The New Walford subject specialists have carefully selected and evaluated available resources to provide a definitive list of the most appropriate and useful. With an emphasis on quality and sustainability, the subject specialists have been careful to assess the differing ways that information is framed and communicated in different subject areas. As a result the resource evaluations in each subject area are prefaced by an introductory overview of the structure of the relevant literature. This ensures that The New Walford is clear, easy-to-use and intuitive. - Publisher.




Knowledge Service Engineering Handbook


Book Description

Edited by Jussi Kantola, the founding faculty member of the world�s first university Knowledge Service Engineering Department at Korea Advanced Institute of Science and Technology, and Waldemar Karwowski from the Department of Industrial Engineering and Management Systems at UCF, Knowledge Service Engineering Handbook defines what knowledge services engineering means and how it is different from service engineering and service production. This groundbreaking handbook explores recent advances in knowledge service engineering from the accomplished researchers and practitioners in this field from around the world and provides engineering, systemic, industry, and consumer use viewpoints to knowledge service systems and engineering paradigms. The handbook outlines how to acquire and utilize knowledge in the 21st century presenting multiple cultural aspects including US, European, and Asian perspectives. Organized into four parts, it begins with an introduction to the main concepts of knowledge services. It then explores data, information and knowledge based engineering methods and applications that can be used to develop knowledge services, followed by discussions of the importance of human networks in knowledge services. The handbook concludes with descriptions of high-performance knowledge service systems. This structure allows different uses: the information can be looked up as needed or read in the order presented. As with any new field, the excitement lies in seeing how to combine these advances in data, information, and human parts of knowledge services in the future. While most books on this subject concentrate on data, information, or knowledge, this handbook integrates coverage of all three, thus providing a complete examination of sustainable knowledge services. The handbook has been carefully designed to be of use to professionals who develop new knowledge services and related businesses, for academic researchers and lecturers to start new research projects, and for students studying knowledge services, knowledge service production, and knowledge service business.