Handbook of Performability Engineering


Book Description

Dependability and cost effectiveness are primarily seen as instruments for conducting international trade in the free market environment. These factors cannot be considered in isolation of each other. This handbook considers all aspects of performability engineering. The book provides a holistic view of the entire life cycle of activities of the product, along with the associated cost of environmental preservation at each stage, while maximizing the performance.




Business Process Management


Book Description




Social Dynamics in a Systems Perspective


Book Description

This book targets the critical issue of decision making in uncertain conditions and situations. The aim is to increase readers’ understanding of complexity and of socio-economic interactions through the application of systems thinking perspectives. Among the various areas and topics addressed are complexity and sustainable management, markets as complex adaptive systems, the impacts of psychological and emotional factors upon value co-creation exchanges, and ICT enablers of service network performance and service exchange fulfillment. Thanks to the chosen perspectives, all of which are based on different systems research streams, the book will support more consistent and robust decisions, leading to sustainable, wise, and viable systems dynamics. It will aid managers, practitioners, and consultants in their decision-making processes and will also be of interest for academics and scholars in management, systems, computer science, engineering, and marketing.




Handbook of Research on Strategic Alliances and Value Co-Creation in the Service Industry


Book Description

Value creation is a pivotal aspect of the modern business industry. By implementing these strategies into initiatives and processes, deeper alliances between customers and organizations can be established. The Handbook of Research on Strategic Alliances and Value Co-Creation in the Service Industry is a comprehensive source of scholarly material on frameworks for the effective management of value co-creation in contemporary business contexts. Highlighting relevant perspectives across a range of topics, such as public relations, service-dominant logic, and consumer culture theory, this publication is ideally designed for professionals, researchers, graduate students, academics, and practitioners interested in emerging developments in the service industry.













The Digital Challenge


Book Description

This title was first published in 2003. Information and communication technologies (ICTs) are increasingly being recognized as vital to the economic growth and global inclusion and participation of developing countries. This book brings together both academics and practitioners to provide a comprehensive and insightful overview of ICT and development around the world. It examines the role of IT in providing new economic and industrial opportunities, in increasing access to global information and communication, in assisting small cultural and ethnic groups to overcome disadvantages of physical distance and in catalysing initiatives towards democratic decentralization and empowerment of citizens. It also critically appraises major problems such as inappropriate focus and resource allocation, and of missed opportunities. By combining comparative case studies from Africa, South and East Asia, South America and Eastern Europe with theoretical analysis, this volume synthesizes a range of issues related to the evident tensions that exist for developing countries as they try to balance global and local priorities through the adoption and use of ICTs.




The Best of Quality


Book Description

The latest gem is written by many of the worldes most highly respected quality management experts who are also members of the International Academy for Quality. Volume 13 will feature the selected works of Feigenbaum, Ishikawa and Walter Masing. Previously unpublished, Dr. Feigenbaumes message from the 2001 ASQ Annual Quality Congress will be included as well as some of his historic teachings. This book will also contain historical works by Dr. Ishikawa including, oQuality Control Starts and Ends with Education,o oQuality Control in Japan,o oQuality and Standardization: Program for Economic Success,o and more. Also included by Yoshio Kondo is, oKaoru Ishikawa: What He Thought and Achieved, a Basis for Further Researcho and o21st Century Philosophy: Quality Comes Firsto. As a tribute to these three academicians lifees work, bibliographical and biographical summaries of their efforts in the quality disciplines are included in this volume. Pick up this excellent desk reference today.