Book Description

"Employee engagement is an important factor for organizations given research has shown a direct link between high employee engagement and increased organizational performance. As organizations are being asked to do more with less and to improve results year over year, an engaged staff is critical. Improving employee engagement has become a focus area for management teams in many organizations. Two essential questions were reviewed and answered. First, what was the impact of trust on employee engagement and why does it matter? Second, what were the specific leadership behaviors that led to improved trust between employees and the employee's manager? The specific behaviors identified by the study include: effective communication, manager competence, concern for staff, leader character and employee participation. Practical tactics to improve these behaviors and demonstrate them consistently over time is also included in this study. Both a scholarly approach and a practical approach were used in this study. From a scholarly perspective, a comprehensive literature review was conducted. From a practical perspective, a project was completed with the assistance of the Revenue Cycle management team from the organization referred to throughout this study as Sunnyside Hops ital. This study included a survey of staff and managers to determine the current level of managerial trust and employee engagement within the Sunnyside Hospital Revenue Cycle staff. This study also included a training program delivered to the Sunnyside Hospital Revenue Cycle management team on the topics of trust, employee engagement and the leadership behaviors that increase both."--leaf 3.