Leadership Lessons from a UPS Driver


Book Description

Leadership Lessons from a UPS Driver Delivering a Culture of We, Not Me UPS is a household name and one of the most highly regarded American corporations by customers and investors alike. Who hasn't been delighted by a right - on - time delivery, one of the 18 million UPS makes every day? Founded over a hundred years ago, UPS has moved steadily up the Fortune 500 as so many other corporations have dropped off. So what's the company's secret? Just ask a driver! Ron Wallace was a UPS driver for six years before he rose through the ranks to become president of UPS International. In other companies that might be extraordinary, but for UPS it's par for the course. UPS has a unique people culture. It's like a family. Package loaders call executives by their first names and vice versa. The company almost always promotes from within. Lifetime employment is common. Most employees own UPS stock. Wallace credits this spirit of ''we, not me'' with the company's success - and his own. As he puts it, working at UPS gave him a PhD in teamwork. Instead of writing a typical business memoir that celebrates the leader as celebrity, Wallace shares vivid stories that focus on the people he worked with, the challenges they overcame, and the simple principles and practices that make up the UPS way. He exhorts his fellow leaders to grow their people, not just their business plans. The leadership style described in this book is simple and direct - and it works. The straightforward and easy - to - understand lessons provide a blueprint for an individual or company to build on past successes and adapt to future challenges. This is a must - read for anyone aspiring to become a great leader.




Leadership Lessons from a UPS Driver


Book Description

Leadership Lessons from a UPS Driver Delivering a Culture of We, Not Me UPS is a household name and one of the most highly regarded American corporations by customers and investors alike. Who hasn't been delighted by a right - on - time delivery, one of the 18 million UPS makes every day? Founded over a hundred years ago, UPS has moved steadily up the Fortune 500 as so many other corporations have dropped off. So what's the company's secret? Just ask a driver! Ron Wallace was a UPS driver for six years before he rose through the ranks to become president of UPS International. In other companies that might be extraordinary, but for UPS it's par for the course. UPS has a unique people culture. It's like a family. Package loaders call executives by their first names and vice versa. The company almost always promotes from within. Lifetime employment is common. Most employees own UPS stock. Wallace credits this spirit of ''we, not me'' with the company's success - and his own. As he puts it, working at UPS gave him a PhD in teamwork. Instead of writing a typical business memoir that celebrates the leader as celebrity, Wallace shares vivid stories that focus on the people he worked with, the challenges they overcame, and the simple principles and practices that make up the UPS way. He exhorts his fellow leaders to grow their people, not just their business plans. The leadership style described in this book is simple and direct - and it works. The straightforward and easy - to - understand lessons provide a blueprint for an individual or company to build on past successes and adapt to future challenges. This is a must - read for anyone aspiring to become a great leader.




Leadership Lessons from a UPS Driver


Book Description

Sharing stories focused on the people he worked with, the retired president of UPS provides a practical blueprint for successful leaders and companies. UPS is a household name and one of the most highly regarded American corporations by customers and investors alike. Who hasn’t been delighted by a right-on-time delivery, one of the eighteen million UPS makes every day? Founded over a hundred years ago, UPS has moved steadily up the Fortune 500 as so many other corporations have dropped off. So what’s the company’s secret? Just ask a driver! Ron Wallace was a UPS driver for six years before he rose through the ranks to become president of UPS International. In other companies that might be extraordinary, but for UPS it’s par for the course. UPS has a unique people culture. It’s like a family. Package loaders call executives by their first names and vice versa. The company almost always promotes from within. Lifetime employment is common. Most employees own UPS stock. Wallace credits this spirit of “we, not me” with the company’s success—and his own. As he puts it, working at UPS gave him a PhD in teamwork. Instead of writing a typical business memoir that celebrates the leader as celebrity, Wallace shares vivid stories that focus on the people he worked with, the challenges they overcame, and the simple principles and practices that make up the UPS way. He exhorts his fellow leaders to grow their people, not just their business plans. The leadership style described in this book is simple and direct—and it works. The straightforward and easy-to-understand lessons provide a blueprint for an individual or company to build on past successes and adapt to future challenges. This is a must-listen for anyone aspiring to become a great leader. “Finally, a book that hits the heart of doing what’s right. A straightforward, no-holds-barred approach to leadership principles. A refreshing wake-up call for anyone leading others.” —Emily Thomas Kendrick, president and CEO, Arrow Exterminators, Inc. “For decades, Ron Wallace displayed unique leadership abilities at UPS. This would ultimately lead him to being responsible for thousands of employees who had to get things done in complex situations every day. Whether you’re a beginning or an experienced leader, Ron’s book, Leadership Lessons from a UPS Driver, can change your life as well as the life of your organization. It’s a leadership must-read.” —Mark Levy, author of Accidental Genius




Strategic Execution


Book Description

CEOs regularly identify strategic execution as their biggest challenge, and the top priority facing today's business leaders. Based on their research with senior executives across a variety of industries—and including firms like Marriott, Microsoft, SunTrust, UPS, and Vail Resorts—Kenneth J. Carrig and Scott A. Snell have distilled the elements that are most critical for execution. This book addresses the challenges of execution, why it matters, and why the approach remains elusive. It introduces an integrated framework for understanding four priorities underlying execution excellence. Ultimately, it all comes down to alignment, agility, ability, and architecture. The authors lay out a process for applying the framework, helping business leaders to diagnose their challenges and to determine their path toward breakthrough performance.







The Work of Management


Book Description




Driving Leaders


Book Description

The world of business makes generous use of metaphors drawn from the auto industry--as in "driving for results," "leading in the fast lane," "looking under the organization's hood," and "leaving the competition in the dust." But this timely, highly readable handbook goes a big step further. Author Chris Cappy, a veteran management consultant and self-professed "car guy," along with Scott Good, a serial entrepreneur and national championship-winning racing driver, contend that driving is much more than just a metaphor. Together, they demonstrate that the principles of top-level automobile racing can teach us a great deal not only about leadership, but also about life. In this book, they literally put us in the driver's seat and show us how it's done. Endurance racing at the highest levels is a sophisticated team sport, not just an isolated act of derring-do. It takes vision, planning, training, and exquisite execution by many people over a long period of time. Sound familiar? If you're a business executive, it should. High-performance leading, like racing, is emphatically a team endeavor. The authors' passion for their subject leaps out from every page, and it's catching. So are the keen insights derived from the racetrack--insights used to demonstrate how to leverage and apply important skills and principles in our professional and personal lives. After all, today's business environment is nothing if not fast and furious. There's danger around every curve; if we can't learn how to see around that curve before we get there, to anticipate quickly how to respond, and then to guide ourselves and our organizations around them safely, we'll spin out of control. Isn't that what today's leadership is all about--recognizing with a clear eye the uncertainty and volatility all around us, and then coaching teams of highly-trained people to navigate through successfully? Yes, but how--how do leaders teach, align and motivate their employees to maximize business results? To answer those questions, "The Driving Leader's Handbook" escorts us into the high-pressure world of motorsports and then deftly pulls back to offer cogent advice. It guides us step-by-step through the process that leads a professional driver--or an executive--to a level of performance not previously thought possible. It's a feeling (yes, feelings and instinct in this realm trump pure knowledge) of calm focus--that relaxed state amidst chaos and confusion that nimbly guides a sports car, or an executive team, through extreme adversity. "The Driving Leader's Handbook" blends the lessons learned from the racetrack with vast experience gained while working with senior executives of some of the world's largest corporations around organizational change. Leading change is the most daunting challenge today's leaders face, but face it they must: There's no alternative. Leadership and change have become synonymous. Drawing from the example of legendary racing team owners like Roger Penske, Chris and Scott show how to build a business case for change by involving employees and wider stakeholders in the process at every level. For the leader, it requires a level of passion, commitment and relentless focus on results.




Big Brown


Book Description

Although its brown vans are on every block and its delivery service reaches more than 200 countries, UPS is among the world’s most underestimated and misunderstood companies. For the first time, a UPS “lifer” tells the behind-the-scenes story of how a small messenger service became a business giant. Big Brown reveals the remarkable 100-year history of UPS and the life of its founder Jim Casey—one of the greatest unknown capitalists of the twentieth century. Casey pursued a Spartan business philosophy that emphasized military discipline, drab uniforms, and reliability over flash—a model that is still reflected in UPS culture today. Big Brown examines all the seeming paradoxes about UPS: from its traditional management style and strict policies coupled with high employee loyalty and strong labor relations; from its historical “anti-marketing” bias (why brown?) to its sterling brand loyalty and reputation for quality.




Salvaged


Book Description

Successful Silicon Valley real estate developer and wealth creator Roy Goble shares the surprising lessons he learned as a boy working in his family junkyard. Skillfully uniting the teachings of Jesus with the sometimes messy realities of leading people and getting things done, Salvaged helps leaders at all levels discover powerful opportunities to follow Jesus in the real world—and in surprisingly simple ways. Working in his dad’s junkyard as a kid, Roy had no idea what his future held: an incredibly successful career in commercial real estate, as well as founding and leading multiple ministries, churches, and nonprofits across the globe. So when Roy talks about what it means to follow Jesus daily as a leader, people pay attention. Entrepreneurs, pastors, and managers who learn to lead from Roy won’t parrot his jargon or practice his “system”—these men and women will simply know how to lead better. After a no-nonsense and compelling introduction, Roy delivers 31 of his most surprising, memorable, and practical leadership lessons, many of which are culled from his junkyard days. Each focuses on a personal “junkyard” story, leadership lesson, and comparable Bible passage perfect for daily study. A growth and action section is included after each chapter that gets to the heart of the lesson through thought-provoking questions with action steps designed to be immediately put into practice.




Unleashed


Book Description

"Unleashed is worth an afternoon of your time, whether or not you are already a leader. It is sparkily written and personal, drawing on the experiences of co-authors (and spouses) Frei and Morriss."— Financial Times Leadership isn't easy. It takes grit, courage, and vision, among other things, that can be hard to come by on your toughest days. When leaders and aspiring leaders seek out advice, they're often told to try harder. Dig deeper. Look in the mirror and own your natural-born strengths and fix any real or perceived career-limiting deficiencies. Frances Frei and Anne Morriss offer a different worldview. They argue that this popular leadership advice glosses over the most important thing you do as a leader: build others up. Leadership isn't about you. It's about how effective you are at empowering other people—and making sure this impact endures even in your absence. As Frei and Morriss show through inspiring stories from ancient Rome to present-day Silicon Valley, the origins of great leadership are found, paradoxically, not in worrying about your own status and advancement, but in the unrelenting focus on other people's potential. Unleashed provides radical advice for the practice of leadership today. Showing how the boldest, most effective leaders use a special combination of trust, love, and belonging to create an environment in which other people can excel, Frei and Morriss offer practical, battle-tested tools—based on their work with companies such as Uber, Riot Games, WeWork, and others—along with interviews and stories from their own personal experience, to make these ideas come alive. This book is your indispensable guide for unleashing greatness in other people . . . and, ultimately, in yourself. To learn more, please visit theleadersguide.com.