Los 27 retos que enfrentan los directivos


Book Description

¿Cuáles son los retos más difíciles que enfrenta cuando se trata de coordinar y dirigir personas? Ante esta pregunta y al margen del sector industrial, comercial o del título del puesto, los directivos mencionan los mismos problemas medulares; 27 retos recurrentes: el de la superestrella que el gerente teme perder, el del apático a quien no se sabe cómo motivar, el que se hace evidente en conflictos entre colaboradores, por mencionar solo algunos. El problema real es que la mayoría de los gerentes “manejan en piloto automático”, esto es, sin darse cuenta siquiera… hasta que algo sale mal. ¿Qué hacen los buenos directivos para ajustar su estilo de liderazgo y maximizar el desempeño de su equipo? Los 27 retos que enfrentan los directivos constituye un recurso indispensable para gerentes de todos los niveles, uno que cualquiera que dirige a otra persona querrá tener al alcance. Aquí verá, reto tras reto, el uso que los líderes más efectivos hacen de los fundamentos gerenciales para resolver en forma proactiva (casi) cualquier problema en su gestión. Los 27 retos que enfrentan los directivos es una guía para quienes quieren dirigir a su personal adaptando la gestión a cada empleado, fomentar el trabajo con responsabilidad, llevar a cabo un seguimiento continuo, corregir los errores y estar siempre prontos a reconocer los logros. En definitiva, personas como usted, con verdadero compromiso directivo.




The Stakeholder Corporation


Book Description

"Many successful businesses have a strong commitment to maximizing stakeholder loyalty" ¿ Rt Hon Tony Blair, Prime Minister "The word is stakeholding. The style is integrity. The profession is business." ¿ Anita Roddick OBE, Founder and Chief Executive of The Body Shop "... sets out a clear blueprint for business success in the 21st century" ¿ Terry Thomas, Chief Executive, The Co-operative Bank "Seminal" ¿ Chris Cox MIQA, Quality World, IQA Journal In the future, development of loyal relationships with customers, employees, shareholders and other stakeholders, will become one of the most important determinants of commercial viability and business success. Increasing shareholder value will be best served if your company cultivates the support of all those who may influence its performance. The Stakeholder Corporation examines the business case for good corporate citizenship, giving you a workable management system for auditing and transforming your stakeholder relationships. At a time when many are talking about the stakeholder economy, this book provides numerous case studies of successful businesses, which demonstrate that stakeholder inclusion is both practical and good for business. Read this book. Improve the lives of your stakeholders. See your business prosper. Authors : As a senior executive at The Body Shop and a visiting professor at Kingston University, David Wheeler has a unique background of both professional and academic experience in the field of corporate ethics and stakeholding. He is best known for his work in environmental policy and corporate social responsibility. Maria Sillanpää manages the team responsible for the production of The Body Shop's public statements on the environment, animal protection and social issues.




OECD Public Integrity Handbook


Book Description

The OECD Public Integrity Handbook provides guidance to government, business and civil society on implementing the OECD Recommendation on Public Integrity. The Handbook clarifies what the Recommendation’s thirteen principles mean in practice and identifies challenges in implementing them.




Benchmarking Water Services


Book Description

Benchmarking has become a key tool in the water industry to promote and achieve performance targets for utilities. The use of this tool for performance improvement through systematic search and adaptation of leading practices, has expanded globally during the past decade. Many ongoing projects worldwide aim to address different needs and objectives, in varying contexts, with outstanding results and impact. Benchmarking Water Services provides valuable information to everyone interested in benchmarking in the water industry. The text is aimed at utilities considering joining a benchmarking project, experienced practitioners in charge of organizing a benchmarking exercise, consultants, regulators and researchers. The document is presented with a clear practice oriented approach and can be used as a how-to-benchmark guide presented from different perspectives (participants, organizers, supervising bodies). Readers will gain practical insight on real life benchmarking practices and will benefit from the experiences gained in some of the leading benchmarking projects of the water industry (including the IWA-WSAA benchmarking efforts, the European Benchmarking Co-operation and the several benchmarking projects carried out in Austria and Central Europe). The manual also presents the new IWA Benchmarking Framework, which aims to harmonize the terms used to describe benchmarking and performance indicators practices in the water industry, guaranteeing a more fluent and efficient communication. This Manual of Best Practice is edited by the IWA Specialist Group on Benchmarking and Performance Assessment, and co-published by AWWA and IWA Publishing. Praise for Benchmarking Water Services: "The continual trend of conceptual to specifics throughout the book provides for an educational experience each time the book is either casually perused or carefully studied." "The authors (Cabrera, Haskins and Fritiz) diligently pursue the focus of improvement." "Benchmarking Water Services is an in depth and practical ‘must have’ guide for any utility currently engaged in or planning to develop a benchmarking process" - Gregory M. Baird (2012) Benchmarking: An International Journal 19:2. More information about the book can be found on the Water Wiki in an article written by the author: http://www.iwawaterwiki.org/xwiki/bin/view/Articles/TheNewIWABenchmarkingFramework A Spanish language version of this book is available as a free eBook: http://www.iwawaterwiki.org/xwiki/bin/view/Articles/eBookTitlesfromIWAPublishingFreetoDownload-Volume2#HBenchmarkingParaServiciosdeAgua




Succeeding Generations


Book Description

Finding the right successor to a well-loved founder or president is often the most difficult task an organization faces-and the challenge is even greater for family-run businesses. From mom-and-pop grocery stores to vast multinationals, family-owned companies dominate the worldwide business landscape, yet surprisingly few are successfully passed down from one generation to the next, and fewer still reach the third generation intact. Author Ivan Lansberg, an organizational psychologist who grew up in a family business, explores the reasons behind this high failure rate, and reveals the conditions that allow family businesses to endure through the generations. Family enterprises are highly personal, says Lansberg, and many elaborate succession plans are thwarted because deeper psychological factors are overlooked. Lansberg stresses the need for families to share a common "dream" for their company, much like a business has a unified mission. Succeeding Generations helps us to understand all aspects-the practical and the emotional-of the succession process, as Lansberg offers advice on how to mentor successors, how to set up a systematic selection process, and how to make the best use of the board of directors during times of transition. He also provides the first clear assessment of the different options, from direct successions between a parent and a single appointed heir to more complex partnerships between siblings and cousins. With a wealth of examples from companies in the U.S., Europe, and Latin America, Succeeding Generations provides a thoughtful and comprehensive look at the sensitive dynamics of leadership succession in family businesses. Planning for continuity is a life-long process for families in business, and Succeeding Generations is the first book to provide in-depth answers to the questions that arise at every stage in the evolution of the family firm.




From Digital Natives to Digital Wisdom


Book Description

An expert perspective on 21st century education What can you learn on a cell phone? Almost anything! How does that concept fit with our traditional system of education? It doesn′t. Best-selling author and futurist Marc Prensky′s book of essays challenges educators to "reboot" and make the changes necessary to prepare students for 21st century careers. His "bottom-up" vision is based on interviews with young people and includes their ideas about what they need from teachers, schools, and education. Also featured are easy-to-do, high-impact classroom strategies that help what he calls "digital natives" acquire "digital wisdom." This thought-provoking text is organized into two sections that address: • Rethinking education • 21st century learning and technology in the classroom (including games, YouTube, and more) In addition to valuable knowledge, this compelling collection offers inspiration, new perspectives, and ideas that work. Our educational context has changed, and a new context demands new thinking. This book will broaden your mind, spark new insights regarding how and what you teach, and reshape your vision of 21st century education.




Democracy in Mexico


Book Description




Entrepreneurship Policy: Theory and Practice


Book Description

Entrepreneurship Policy: Theory and Practice is the first book to fully analyze the construction of entrepreneurship policy, a rapidly-evolving area of policy about which little is known. From a study and assessment of the practices of governments in thirteen countries in Europe, North America and the Asia-Pacific, this book fully describes the policy area and shares new tools and methods for better understanding and explaining the why and how of an entrepreneurship policy approach. Unlike other research in the field of entrepreneurship where implications from research findings are used to suggest what policy actions should be taken to increase the level of entrepreneurship in an economy, this study is based on what entrepreneurship policy actions are being taken. This is a unique book in the field which points to the way forward both for policymakers and for the research community in terms of thinking about entrepreneurship policy and the complex issues surrounding its development.




Organizational Behavior


Book Description

Organizational Behavior is designed to help students, professionals, and managers develop the competencies and skills that are needed to effectively contribute to an organization. This proven text's strengths lie in its classic research, coverage of contemporary and emerging OB topics, and excellent case selection. Throughout the text, seven core competencies-Managing Self, Managing Diversity, Managing Ethics, Managing Across Cultures, Managing Teams, Managing Communications, and Managing Change-are emphasized and illustrated for the student.




The Pocket Guide to Health Promotion


Book Description

The 'Pocket Guide to Health Promotion' is a short, punchy and practical guide aimed at students and practitioners. The book includes precise definitions and examples of key concepts and methods in health promotion practice and a chapter by chapter description of the management planning, strategy selection, implementation and evaluation of health promotion programmes. Written in an accessible and concise style, the book offers the reader a practical and flexible resource that is ideal for students and practitioners looking to plan and implement health promotion activities. A must buy for those new to health promotion or who want a pocket guide to this core health activity. "Clearly written and practical, this excellent guide will prove indispensible to practitioners of health promotion globally, and a very useful starting point for students. It will be worth buying a pocket to put it in!" David Ross, Professor of Epidemiology and International Public Health, London School of Hygiene and Tropical Medicine, UK "The Pocket Guide to Health Promotion is easy to navigate with complex concepts in health promotion explained in a user-friendly way. Whether you are practicing health promotion or studying the discipline, this will be a welcome addition to any book shelf." Dr James Woodall, Co-Director of the Centre for Health Promotion Research & Course Leader MSc Public Health, Leeds Metropolitan University, UK