Making Training & Development Work


Book Description

To be an effective trainer, you are continuously challenged to choose the most appropriate approach and set of practices ones that will work given your circumstances and context. This book will help you in making five core decisions: defining the best approach to take to training and development in your organisations, selecting the most appropriate delivery strategy, selecting training methods that will achieve your learning objectives, selecting a style of delivery that best matches your skill level and personal characteristics, making effective decisions about how best to evaluate your activities and to calculate a return on your organisations investment in training.




What Makes Training Really Work


Book Description

Most seminars are useless – it's an open secret in HR circles. Less than 20 percent of what trainees supposedly learn is actually put into practice. Small wonder that training programs regularly fall victim to budget cuts. Summing up 100 years of transfer research, this book demonstrates that transfer success is manageable. The 12 levers of transfer effectiveness® represent the gist of scientific research for HR practitioners. Once familiar with them, you will know what determines transfer success and how to manage it. This book presents a conclusive framework based on a solid scientific foundation, along with more than 50 tools and interventions that HR developers, training providers and trainers can use to maximize the effectiveness of any training course or program. "A must-read for anyone who wants to make sure training investments will pay off." Robert O. Brinkerhoff "This book gives you the findings from a meticulous review of the transfer-of-training literature and turns these findings into practical steps, supported by wise advice on the truths and traps of transfer. After reading this book, you WILL want to make changes to your training courses, and the explanations from the research will give you the credibility you need to enlist others for help along the way." Paul Matthews




The 5 Languages of Appreciation in the Workplace


Book Description

OVER 600,000 COPIES SOLD! Based on the #1 New York Times bestseller The 5 Love Languages® (over 20 million copies sold) Dramatically improve workplace relationships simply by learning your coworkers’ language of appreciation. This book will give you the tools to create a more positive workplace, increase employee engagement, and reduce staff turnover. How? By teaching you to effectively communicate authentic appreciation and encouragement to employees, co-workers, and leaders. Most relational problems in organizations flow from this question: do people feel appreciated? This book will help you answer “Yes!” A bestseller—having sold over 600,000 copies and translated into 24 languages—this book has proven to be effective and valuable in diverse settings. Its principles about human behavior have helped businesses, non-profits, hospitals, schools, government agencies, and organizations with remote workers. PLUS! Each book contains a free access code for taking the online Motivating By Appreciation (MBA) Inventory (does not apply to purchases of used books). The assessment identifies a person’s preferred languages of appreciation to help you apply the book. When supervisors and colleagues understand their coworkers’ primary and secondary languages, as well as the specific actions they desire, they can effectively communicate authentic appreciation, thus creating healthy work relationships and raising the level of performance across an entire team or organization. **(Please contact [email protected] if you purchased your book new and the access code is denied.) Take your team to the next level by applying The 5 Languages of Appreciation in the Workplace.




Making on the Job Training Work - Workbook


Book Description

The Making OJT Work Workbook contains the information and exercised necessary to conduct the ALERA On-Job-Training refresher workshop.




Making the Training Process Work


Book Description

“Michalak and Yager have done it again. Their detailed explanation of the training process is practical and fills the gap between the theories and what effective trainers actually do. It’s a great resource for the novice and experienced trainer alike.” Ron Kregoski, President Kregoski Associates, Brighton, MI “A lot of books on training promise the world, but few provide practical, step-by-step answers to training challenges that professionals deal with everyday. I am excited about this valuable resource. So much so, had I the power, I would see that a copy of this book was included in every college HR student’s and training professional’s library. This book will teach every training professional, regardless of their level of expertise, something they didn’t know or help them design a training process that will add to the crucial bottom-line.” Wanda J. Smith, Ph.D., Professor of Human Resource Management Virginia Tech University, Blacksburg, VA Senior Partner, H & S Enterprises “Clear, concise, and to the point. Michalak and Yager go beyond the “fad” approach to training and instead address larger organizational and management issues. Must-reading for the trainer, manager, and consultant.” Calvin Sun, President Technology Horizons, Paoli, PA







Making Integration Work Language Training for Adult Migrants


Book Description

The OECD series Making Integration Work summarises, in a non-technical way, the main issues surrounding the integration of immigrants and their children into their host countries. This fifth volume explores the issue of language learning for adult migrants, addressing methods to ensure such training is provided in an efficient and effective way, taking into account migrants’ different starting points and circumstances.




Zingerman's Guide to Giving Great Service


Book Description

Entrepreneurial phenomenon Ari Weinzweig, co-founder of the much-loved Zingerman's Deli, shares the secrets to providing world-class customer service. Zingerman's in Ann Arbor, Michigan, is a beloved deli with some of the most loyal clientele around. It has been praised for its products and service in media outlets far and wide, including the New York Times, Men's Journal, Inc. Magazine, Esquire, Atlantic Monthly, USA Today, and Fast Company. And what started out as a small deli has grown to a flourishing restaurant, catering service, bakery, mail-order operation, creamery, and training business. Booming business and loyal customers are proof enough that the Zingerman's team knows a thing or two about customer service. Now in Zingerman's Guide to Giving Great Service, co-founder Ari Weinzweig shares the unique Zingerman method of treating customers, giving the reader step-by-step instructions on what to teach staff, how to train them, how to implement the training, how to measure their success, and finally, how to reward performance. Some of Zingerman's time-tested principles: Customers who get a great product but poor service won't be as loyal as those who are disappointed with a product but get great service. You'll get more complaints if people believe you care enough to listen to them. And that's a good thing. Employees who are rewarded, respected, and well cared for treat customers the same way.




The Seven Principles for Making Marriage Work


Book Description

NEW YORK TIMES BESTSELLER • Over a million copies sold! “An eminently practical guide to an emotionally intelligent—and long-lasting—marriage.”—Daniel Goleman, author of Emotional Intelligence The Seven Principles for Making Marriage Work has revolutionized the way we understand, repair, and strengthen marriages. John Gottman’s unprecedented study of couples over a period of years has allowed him to observe the habits that can make—and break—a marriage. Here is the culmination of that work: the seven principles that guide couples on a path toward a harmonious and long-lasting relationship. Straightforward yet profound, these principles teach partners new approaches for resolving conflicts, creating new common ground, and achieving greater levels of intimacy. Gottman offers strategies and resources to help couples collaborate more effectively to resolve any problem, whether dealing with issues related to sex, money, religion, work, family, or anything else. Packed with new exercises and the latest research out of the esteemed Gottman Institute, this revised edition of The Seven Principles for Making Marriage Work is the definitive guide for anyone who wants their relationship to attain its highest potential.




Hands-on Training


Book Description

The first book to detail a systematic, practical, and easily applicable approach to On-the-Job Training (OJT) Outlines a simple 6-step process that those performing OJT can easily follow to train workers to do their jobs Presents a proven approach to training workers on job skills that is truly low cost and high return-and does not require extensive documentation or long development times On-the-Job Training (OJT) is the single most used training method in organizations today. But it is also the most misused-because very few of those doing OJT are ever trained how to do it. In Hands-On Training Gary Sisson draws on his thirty-five years of experience to lay out a simple, systematic approach to OJT that can be understood and applied by anyone in any organization - managers, line or staff supervisors, employees and both internal and external human resource and training professionals. Using the acronym ''HOT POPPER'' to help readers remember the parts of the process, Hands-On Training (HOT) outlines six easy steps: P-Prepare for training O-Open the session P-Present the subject P-Practice the skills E-Evaluate the performance R-Review the subject Within each of the steps are techniques that allow the trainer to apply the system to virtually any job or skill. Hands On Training presents a universal training method that needs little, if any modification to fit different jobs. Its emphasis on structured OJT-one of the few types of training that is theoretically sound and at the same time may be fully integrated into the work place-makes it ideal for training people in applied skills, such as manual sensory skills, procedure following, and problem solving. Truly low-cost, high return training, Hands-On Training is perfect in low budget situations where an organization lacks funds to develop a more formalized training system. It requires very few resources, doesn't require special developmental efforts, and can be totally administered by the workers themselves without creating an extra burden on management.