Book Description

In recent years, the Washington Metropolitan Area Transit Authority's (WMATA) public transit system has experienced problems with the safety and reliability of its transit services, including equipment breakdowns, delays in scheduled service, unprecedented crowding on trains, and some accidents and tunnel fires. At the same time, WMATA's ridership is at an all time high and WMATA managers expect the number of passengers to double during the next 25 years. This report reviews (1) the challenges WMATA faces in operating and maintaining its Metrorail system; (2) efforts WMATA has made to establish and monitor safety and security within its transit system; and (3) the extent to which WMATA follows established best practices in planning, selecting, and budgeting for its capital investments. GAO found that WMATA is addressing significant challenges brought about by the agency's aging equipment and infrastructure and its ever-increasing ridership. WMATA has established programs to identify, evaluate, and minimize safety and security risks throughout its rail and bus systems. WMATA has also adopted several best capital practices used by leading public and private sector organizations, but it could benefit by establishing a more formal, disciplined framework for its capital decision-making process. GAO summarized this report in testimony before Congress; see Mass Transit: WMATA Is Addressing Many Challenges, but Capital Planning Could Be Improved, by JayEtta Z. Hecker, Director of Physical Infrastructure Issues, before the Subcommittee on the District of Columbia, House Committee on Government Reform. GAO-01-1161T Sept. 21 (17 pages).