Measuring Productivity of Federal Government Organizations


Book Description

Survey and 5 case studies on the measurement of productivity in the federal public services of USA. Research methods.







Handbook on Constructing Composite Indicators: Methodology and User Guide


Book Description

A guide for constructing and using composite indicators for policy makers, academics, the media and other interested parties. In particular, this handbook is concerned with indicators which compare and rank country performance.
















Key Performance Indicators for Government and Non Profit Agencies


Book Description

Winning techniques and strategies for nonprofits and government agencies in creating successful and critical key performance indicators By exploring measures that have transformed businesses, David Parmenter has developed a methodology that is breathtaking in its simplicity and yet profound in its impact. Key Performance Indicators for Government and Nonprofit Agencies: Implementing Winning KPIs is a proactive guide representing a significant shift in the way KPIs are developed and used, with an abundance of implementation tools for government agencies and nonprofit groups. Implementation variations and short cuts for government and not-for-profit organizations How to brainstorm performance measures Templates for reporting performance measures A resource kit for a consultant who is acting as a coach / facilitator to the in-house project team Also by David Parmenter: Key Performance Indicators: Developing, Implementing, and Using Winning KPIs, Second Edition Filled with numerous case studies and checklists to help readers develop their KPIs, this book shows government agencies and nonprofits how to select and implement winning key performance indicators to ensure that their performance management initiatives are successful.




The Atkinson Review: Final Report


Book Description

The Atkinson Review: Final Report is the culmination of a year-long review of the measurement of UK government output and productivity. Sir Tony Atkinson from Nuffield College, Oxford, led the review supported by a team seconded from the Office for National Statistics, HM Treasury, Department of Health and the Bank of England. A key objective of the review was to recommend methods and approaches which could be used to measure UK government output. In addition to recommending a general framework and principles, the report focuses on practical solutions for measuring the key functional areas of health, education, public order and safety and social protection.




Behavioral Public Performance


Book Description

A revolution in the measurement and reporting of government performance through the use of published metrics, rankings and reports has swept the globe at all levels of government. Performance metrics now inform important decisions by politicians, public managers and citizens. However, this performance movement has neglected a second revolution in behavioral science that has revealed cognitive limitations and biases in people's identification, perception, understanding and use of information. This Element introduces a new approach - behavioral public performance - that connects these two revolutions. Drawing especially on evidence from experiments, this approach examines the influence of characteristics of numbers, subtle framing of information, choice of benchmarks or comparisons, human motivation and information sources. These factors combine with the characteristics of information users and the political context to shape perceptions, judgment and decisions. Behavioral public performance suggests lessons to improve design and use of performance metrics in public management and democratic accountability.