Miscommunications


Book Description

What happens when communication breaks down? Is it the condition for mistakes and errors that is characteristic of digital culture? And if mistakes and errors have a certain power, what stands behind it? To address these questions, this collection assembles a range of cutting-edge philosophical, socio-political, art historical and media theoretical inquiries that address contemporary culture as a terrain of miscommunication. If the period since the industrial revolution can be thought of as marked by the realisation of the possibilities for global communication, in terms of the telephone, telegraph, television, and finally the internet, Miscommunications shows that to think about the contemporary historical moment, a new history and theory of these devices needs to be written, one which illustrates the emergence of the current cultures of miscommunication and the powers of the false. The essays in the book chart the new conditions for discourse in the 21st century and collectively show how studies of communication can be refigured when we focus on the capacity for errors, accidents, mistakes, malfunctions and both intentional and non-intentional miscommunications.




Selling with Integrity


Book Description

Filled with in-depth examples of Buying Facilitation in action, Selling with Integrity details a practical questioning and listening process which facilitates buyers in understanding their complex buying environments.




Communication and Health


Book Description

First Published in 1989. Routledge is an imprint of Taylor & Francis, an informa company.




Talking at Cross-Purposes


Book Description

Misunderstandings have been examined extensively in studies on cross-cultural (mis)communication which associate them with participants’ differing cultural backgrounds and/or linguistic knowledge. Drawing on a large corpus of misunderstandings from cross- and intra-cultural encounters, this book argues that miscommunication does not relate exclusively to participants’ background differences or similarities, but that its creation and development are tightly interwoven with the dynamic manner in which social encounters unfold. Against a backdrop of Pragmatics, Conversation Analysis and Goffman’s theory of frames and roles, the volume discusses a large number of misunderstandings and shows that they are associated with the constant identity and activity shifts as well as with the turn-by-turn construction of interpretative context in interaction. Besides students and researchers of pragmatics, conversation analysis and sociolinguistics, this book will also appeal to all those interested in the process of making, misinterpreting and clarifying meaning in social interaction.




Misunderstandings in ATC Communication


Book Description

Effective radio communication between ATC and pilots has long been recognized as an important element of aviation safety. In recognition of the role miscommunications play in aviation incidents and accidents, the International Civil Aviation Organization (ICAO) recently introduced language proficiency requirements for all flight personnel in all ICAO member states. Using an effective and economical experimental paradigm, the research described here teases apart the complex combination of factors (e.g. speech rate, controller message length, English language proficiency, cognitive workload) believed to contribute to miscommunications between controllers and pilots. Misunderstandings in ATC Communication offers an in-depth report of a seminal study in aviation communication, which until now has only been available in the form of an unpublished dissertation. In addition, it offers a recent extension of that work, the authors’ reflections on the research process, and a thorough review of the aviation communication literature. Graduate students and researchers who wish to address real-world problems will appreciate the simple elegance of the experimental paradigm that has been used to address a wide range of theoretical and applied interdisciplinary research questions. The book will appeal to scholars in the fields of human factors, linguistics, cognitive psychology, applied linguistics and second-language education and assessment. It is also of direct relevance to government and industry decision-makers and operators as they strive to implement the ICAO requirements, and to improve aviation safety.




People and Rail Systems


Book Description

Following on from 2005's Rail Human Factors: Supporting the Integrated Railway, this book brings together an even broader range of academics and practitioners from around the world to share their expertise and experience on rail human factors. The content is both comprehensive and cutting-edge, featuring more than 55 chapters addressing the following topics: ¢ Passengers and public ¢ Driver performance and workload ¢ Driving and cognition ¢ Train cab and interfaces: simulation and design ¢ Routes, signage, signals and drivability ¢ Signalling and control of the railway ¢ Planning for the railway ¢ Engineering work and maintenance ¢ Level crossings ¢ Accidents and safety ¢ Human error and human reliability ¢ SPADs: signals passed at danger ¢ Human factors integration and standards ¢ Impairments to performance ¢ Staff competencies and training. People and Rail Systems: Human Factors at the Heart of the Railway will be invaluable for all those concerned with making railways safer, more reliable, of higher quality and more efficient. It will be essential reading for policy-makers, researchers and industry around the world.




'Miscommunication' and Problematic Talk


Book Description

Language use and communication are pervasively and even intrinsically flawed, partial and problematic - this is the contention of this volume, which explores failures in interpersonal communication. Rather than approaching communication in terms of competence, effectiveness, efficiency and satisfaction, the contributors reassess key social contexts in terms of miscommunication rather than communication, failure rather than success. They provide an integrative overview of research in defined social contexts, highlighting particular social groups, social situations and communicative modes. The elderly, children, non-native speakers, medical personnel and the disabled are among those discussed.




Groupware: Design, Implementation, and Use


Book Description

Welcome to the 8th International Workshop on Groupware (CRIWG 2002)! The previous workshops took place in Lisbon, Portugal (1995), Puerto Varas, Chile (1996), El Escorial, Spain (1997), Búzios, Brazil (1998), Cancun, Mexico (1999), Madeira, Portugal (2000), and Darmstadt, Germany (2001). CRIWG workshops follow a simple recipe for success: good papers, a small number of participants, extensive time for lively and constructive discussions, and a high level of cooperation both within and between paper sessions. CRIWG 2002 continued this tradition. CRIWG 2002 attracted 36 submissions from 13 countries, nine of them outside Ibero-America. Each of the 36 articles submitted was reviewed by at least three members of an internationally renowned Program Committee. This year we used a double-blind reviewing process, i. e. , the reviewers did not know who the authors of the papers were. In addition, the reviewers were chosen based on their expertise and we also ensured that they came from countries and institutions not related to those of the paper’s authors. This reviewer assignment worked remarkably well, as indicated by the high average confidence value the reviewers gave their own reviews. This means that papers were usually reviewed by experts in the paper’s topic. As a consequence, reviews were usually quite extensive and contained many suggestions for - provements. I would like to thank all the members of the Program Committee for their hard work, which I am sure contributed to improving the quality of the final articles.




To Have and to Hoax


Book Description

Named a Best Romance of April by Goodreads, Popsugar, Bustle, and more! “A laugh out loud Regency romp—if you loved the Bridgertons, you’ll adore To Have and to Hoax!” —Lauren Willig, New York Times bestselling author In this fresh and hilarious historical rom-com, an estranged husband and wife in Regency England feign accidents and illness in an attempt to gain attention—and maybe just win each other back in the process. Five years ago, Lady Violet Grey and Lord James Audley met, fell in love, and got married. Four years ago, they had a fight to end all fights, and have barely spoken since. Their once-passionate love match has been reduced to one of cold, detached politeness. But when Violet receives a letter that James has been thrown from his horse and rendered unconscious at their country estate, she races to be by his side—only to discover him alive and well at a tavern, and completely unaware of her concern. She’s outraged. He’s confused. And the distance between them has never been more apparent. Wanting to teach her estranged husband a lesson, Violet decides to feign an illness of her own. James quickly sees through it, but he decides to play along in an ever-escalating game of manipulation, featuring actors masquerading as doctors, threats of Swiss sanitariums, faux mistresses—and a lot of flirtation between a husband and wife who might not hate each other as much as they thought. Will the two be able to overcome four years of hurt or will they continue to deny the spark between them? With charm, wit, and heart in spades, To Have and to Hoax is a fresh and eminently entertaining romantic comedy—perfect for fans of Jasmine Guillory and Julia Quinn.




Advances in Human Aspects of Transportation: Part I


Book Description

Human Factors and Ergonomics have made a considerable contribution to the research, design, development, operation and analysis of transportation systems which includes road and rail vehicles and their complementary infrastructure, aviation and maritime transportation. This book presents recent advances in the Human Factors aspects of Transportation. These advances include accident analysis, automation of vehicles, comfort, distraction of drivers (understanding of distraction and how to avoid it), environmental concerns, in-vehicle systems design, intelligent transport systems, methodological developments, new systems and technology, observational and case studies, safety, situation awareness, skill development and training, warnings and workload. This book brings together the most recent human factors work in the transportation domain, including empirical research, human performance and other types of modeling, analysis, and development. The issues facing engineers, scientists, and other practitioners of human factors in transportation research are becoming more challenging and more critical. The common theme across these sections is that they deal with the intersection of the human and the system. Moreover, many of the chapter topics cross section boundaries, for instance by focusing on function allocation in NextGen or on the safety benefits of a tower controller tool. This is in keeping with the systemic nature of the problems facing human factors experts in rail and road, aviation and maritime research– it is becoming increasingly important to view problems not as isolated issues that can be extracted from the system environment, but as embedded issues that can only be understood as a part of an overall system.