Technical Manual


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Druggists' Circular


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More Than Serving Tea


Book Description

Nikki A. Toyama-Szeto, Tracey Gee and Jeannette Yep bring together stories of Asian American women and how God has been at work in their lives. Family expectations and cultural stereotypes assume that these women can only act in certain roles. But with the help of Scripture and mentors, these women have experienced God's blessing and transforming power.




Remarkable Service


Book Description

As competition for customers is constantly increasing, contemporary restaurants must distinguish themselves by offering consistent, high-quality service. Service and hospitality can mean different things to different foodservice operations, and this book addresses the service needs of a wide range of dining establishments, from casual and outdoor dining to upscale restaurants and catering operations. Chapters cover everything from training and hiring staff, preparation for service, front-door hospitality to money handling, styles of modern table service, front-of-the-house safety and sanitation, serving diners with special needs, and service challenges—what to do when things go wrong. Remarkable Service is the most comprehensive guide to service and hospitality on the market, and this new edition includes the most up-to-date information available on serving customers in the contemporary restaurant world.



















Open Your Own Bed and Breakfast


Book Description

Experience the joy-and profits-that come from managing your own bed and breakfast! Whether you already know the magic that comes with owning a B&B or you are at the planning stage, the fourth edition of Open Your Own Bed & Breakfast-now updated with everything you need to know about online marketing-guides you through this special world. Barbara Notarius, one of America's most widely recognized and respected B&B experts, shows you how to make your dream a reality. Some of the essential information provided in this book includes: * Your responsibilities-and those of your guests * Financial considerations * Advertising, the Internet, and working with a reservation service * Evaluating your home's assets and liabilities * Conforming to the ADA * Legal, tax, and insurance issues, including recent changes in the tax code * Interviews with successful hosts * Lists of B&B associations, guidebooks, and B&B reservation services This new edition is an informative update of every aspect you need to know in order to run your B&B smoothly and successfully. Combining a meticulous business approach with a sincere appreciation for the pleasure that comes with running a B&B, Open Your Own Bed & Breakfast is an invaluable resource.