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NAHB Home Builder's Handbook

Author : National Association of Home Builders of the United States

Publisher : McGraw Hill Professional

Page : 404 pages

File Size : 30,20 MB

Release : 2001

Category : Technology & Engineering

ISBN : 9780071372046

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Book Description

Meant for home builders to help them streamline their work, save time, and avoid costly mistakes. Including checklists, code information and technical data, this title is aimed at those involved in the home building industry.



Residential Construction Performance Guidelines, Consumer Reference (Pack of 10)

Author : National Association of Home Builders

Publisher : Builderbooks

Page : 68 pages

File Size : 48,64 MB

Release : 2016

Category : Architecture

ISBN : 9780867187458

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Book Description

NAHB's Residential Construction Performance Guidelines were created to offer a third-party view of quality issues in residential construction (both new homes and remodeling). The Consumer Reference makes it easy to provide a copy of the guidelines to every customer. Sold in affordable packs of 10, the Consumer Reference is a great addition to your warranty claims process and: Help customers understand the basics of a properly constructed home and how it should perform during the warranty period Take action to resolve customer concerns before they escalate to complaints Exhibit your professionalism by showing that you consistently meet or exceed accepted industry guidelines Includes Residential Construction Performance Guidelines for: Site Work and Foundation Floors, Walls, and Roofs



Customer Service for Home Builders

Author : Carol Smith

Publisher :

Page : 0 pages

File Size : 45,24 MB

Release : 2003

Category : Construction industry

ISBN : 9780867185621

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Book Description

"Act as if you like your customer," says customer service expert Carol Smith. She shows builders and their management staffs how to make their home buyers' experience a positive one from initial contact through warranty service. Satisfied customers aren't born that way. They're created. A successful customer service program is one of the key elements in closing sales and getting referrals. You can increase sales by developing stronger customer service goals and organizing the activities necessary to reach them. Customer Service for Home Builders explores the fundamental customer service challenges that every service-oriented company faces: - staff - quality - documentation - internal communication - policies and procedures Carol Smith examines the sequence of a builder's relationship with home buyers and shows builders how to initiate service and successfully manage customers' experiences instead of just reacting to issues customers raise. In "Daily Operations: Working with Customers," she focuses on-- - expectations - preliminaries - customers and construction - new home delivery - warranty service The book --with its forms, checklists, documents, and resources guide- provides what you need to give your customer service program new life. It includes what you need to easily institute a comprehensive customer service program. Create satisfied customers every time with Carol Smith's industry-tested guidelines.



Home Builder Contracts and Construction Management Forms

Author : NAHB Business Management

Publisher : Builderbooks

Page : 0 pages

File Size : 16,19 MB

Release : 2006

Category : Business & Economics

ISBN : 9780867186161

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Book Description

Nearly 100 of the most useful business forms and contracts for builders are gathered from builders across the country: sales and marketing forms, contracts, agreements, trade contractor specifications, checklists, orientation and quality control documents, and more. Documents can be downloaded from the CD and customized.



Value Match Selling for Home Builders

Author : William J. Nowell

Publisher : Builderbooks

Page : 0 pages

File Size : 43,46 MB

Release : 2009

Category : Business & Economics

ISBN : 9780867186437

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Book Description

With this book, home building professionals will learn how to build a rapport with prospective home buyers. Nowell's emphasis on questioning strategies and listening skills helps salespeople build relationships with potential customers and meet prospective buyer's specific needs.



Finding Hidden Profits

Author : Dennis Dixon

Publisher : Builderbooks

Page : 156 pages

File Size : 21,89 MB

Release : 2017

Category : Business & Economics

ISBN : 9780867187540

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Book Description

If you are a great craftsman and project manager but not good at numbers or paperwork, then you need to learn how. Finding Hidden Profits: A Guide for Custom Builders, Remodelers, and Architects shows you step-by-step how to position your business to make more money through these five key elements: * Allowances * Change orders * Draw schedules * Detailed specifications * Comprehensive contracts With more than 30 years of experience working on 300+ projects, from high-end custom homes to remodeling, smoke and fire damage, and annual property maintenance, Dennis Dixon knows how important it is to provide quality work on time and on budget. From choosing the right clients to setting expectations through clear communications and a comprehensive contract, Finding Hidden Profits provides practical advice, simple formulas, and useful tips you can use to start finding the profits hidden in your business today!



Warranties for Builders and Remodelers

Author : David S. Jaffe

Publisher : Craftsman Book Company

Page : 0 pages

File Size : 39,36 MB

Release : 2006

Category : Construction contracts

ISBN : 9780867186123

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Book Description

Profit from the legal wisdom of the National Association of Home Builders staff attorneys. They have researched hundreds of warranty issues for NAHB members and wrote Warranties for Builders and Remodelers to help inform and protect builders and remodelers. Learn how to properly use warranties to market your services while protecting yourself and your business from liabilities.



Green Building Strategies

Author : Jeannie Leggett Sikora

Publisher : Builderbooks

Page : 200 pages

File Size : 21,43 MB

Release : 2012

Category : Technology & Engineering

ISBN : 9780867186796

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Book Description

A concise guide to current best practices for designing, constructing, testing, and ensuring longevity for new high-performance homes, Green Building Strategies explains in plain language what's happening in the rapidly evolving field of building science. Green Building Strategies has condensed current information about green building from credible sources in a format you can easily digest. With this book you'll learn how to - Comply with new energy code requirements - Understand green building standards - Sort out product manufacturers' claims - Answer buyers' questions about high performance homes - Build high-performance energy-efficient green homes to satisfy buyers and stay ahead of your competitors Green Building Strategies takes you step-by-step from design through site development and construction, quality assurance, marketing, and customer service. It provides the information you need to systematically create green projects with a price tag both you and your buyers can accept. This comprehensive resource includes URLs for essential online green building resources, illustrations, and a glossary. "This very readable and easy-to-use guide will help builders and other industry professionals understand and apply cutting-edge building science to construct high performance homes that meet consumer demand." Donald Ferrier, CGB Ferrier Companies NAHB Green Building Advocate of the Year Energy Value Housing Award Remodeler of the Year Fort Worth, Texas



Build Green and Save

Author : Matt Belcher

Publisher : Builderbooks

Page : 0 pages

File Size : 18,71 MB

Release : 2009

Category : House & Home

ISBN : 9780867186444

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Book Description

This insider's guide to residential green building leads builders through the actual residential construction process and details how green building techniques can be applied. Belcher makes a case for affordable green building based on personal experiences and details.



Beyond Warranty

Author : Carol Smith

Publisher : Builderbooks

Page : 0 pages

File Size : 45,14 MB

Release : 2008

Category : Business & Economics

ISBN : 9780867186321

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Book Description

Maintaining positive relationships with new home owners after they move in increases sales. This book helps builders and their sales and warranty staffs understand and plan for the customer service that follows the sale of a house, especially warranty service.