Operations Management in Healthcare


Book Description

Describes how to build a competitive edge by developing superior operations This comprehensive, practice-oriented text illustrates how healthcare organizations can gain a competitive edge through superior operations – and demonstrates how to achieve them. Underscoring the importance of a strategic perspective, the book describes how to attain excellence in the four competitive priorities: quality, cost, delivery, and flexibility. The competitive priorities are interrelated, with excellent quality laying the foundation for performance in the other competitive priorities, and with targeted improvement initiatives having synergistic effects. The text stresses the benefits of aligning the entire operations system within the parameters of a business strategy. It equips students with a conceptual mental model of healthcare operations in which all concepts and tools fit together logically. With a hands-on approach, the book clearly demonstrates the “how-tos” of effectively managing a healthcare organization. It describes how to negotiate the different perspectives of clinicians and administrators by offering a common platform for building competitive advantage. To bring the cultural context of a healthcare organization to life, the book engages students with a series of short vignettes of a fictitious healthcare organization as it strives to achieve the status of a highly reliable organization. Integrated throughout are a variety of tools and quantitative techniques with step-by-step instructions to assist in problem solving and process improvements. Also included are mind maps linking competitive priorities and concepts, quick-reference icons, dashboards displaying measurement and process tracking, and boxed features. Several project ideas, team assignments, and creative thinking exercises are proposed. A comprehensive Instructor Packet and online tutorials further enhance the book’s outstanding value. Key Features: Includes mind maps to connect competitive priorities, concepts, and tools Provides an extensive tool kit for problem solving and process improvements Presents icons throughout the text to emphasize competitive priorities and tool coverage Emphasizes measurement with dashboards and includes data files for statistical process control, queuing, and simulation Demonstrates human dynamics and organizational challenges through realistic vignettes Presents boxed features of frequently asked questions an real-world implementations of concepts Provides comprehensive Instructor Packet and online tutorials




People Operations


Book Description

How the Best Companies are Skipping HR and Winning the Future of Work with People Ops People Operations: Automate HR, Design a Great Employee Experience, and Unleash Your Workforce explains how leaders at small- and medium-sized businesses can stop spending time on HR administration—"paperwork"—and start focusing on the "peoplework" that truly fuels employee growth and productivity. Authors Jay Fulcher, Kevin Marasco, Tracy Cote of Zenefits, the leading people operations platform, provide readers with a playbook for creating a massive competitive advantage by eliminating antiquated approaches to HR. The book takes a look at how work has changed and what companies need to do about it, and the new approach they must take to processes, systems, and best practices. You'll learn how to eliminate busywork and hassle, and how to use that newfound time and capital to empower your biggest asset: your people. You'll receive the end-to-end guide to: Digitizing legacy HR functions Using robots for the busywork you hate Employing software to design and improve your employee experience Assembling and empowering your "people team" Utilizing the included plans and templates to guide each stage of your business transformation Perfect for managers, leaders, small business owners, and executives, People Operations is perfect for anyone who wants to optimize HR, maximize their workforce investment, support their employees, and modernize their business.




Operation World


Book Description

The definitive guide to global prayer has been updated and revised to cover the entire populated world. Whether you are an intercessor praying behind the scenes or a missionary abroad, Operation World gives you the information you need to play a vital role in fulfilling the Great Commission. (Copublished with Global Mapping International.)




Operational Risk Management


Book Description

A best practices guide to all of the elements of an effective operational risk framework While many organizations know how important operational risks are, they still continue to struggle with the best ways to identify and manage them. Organizations of all sizes and in all industries need best practices for identifying and managing key operational risks, if they intend on exceling in today's dynamic environment. Operational Risk Management fills this need by providing both the new and experienced operational risk professional with all of the tools and best practices needed to implement a successful operational risk framework. It also provides real-life examples of successful methods and tools you can use while facing the cultural challenges that are prevalent in this field. Contains informative post-mortems on some of the most notorious operational risk events of our time Explores the future of operational risk in the current regulatory environment Written by a recognized global expert on operational risk An effective operational risk framework is essential for today's organizations. This book will put you in a better position to develop one and use it to identify, assess, control, and mitigate any potential risks of this nature.




Operations Leaders A Complete Guide - 2019 Edition


Book Description

Where can you gather more information? What controls do you have in place to protect data? Are you relevant? Will you be relevant five years from now? Ten? Why do the measurements/indicators matter? What is your formula for success in operations leaders ? This one-of-a-kind Operations Leaders self-assessment will make you the assured Operations Leaders domain visionary by revealing just what you need to know to be fluent and ready for any Operations Leaders challenge. How do I reduce the effort in the Operations Leaders work to be done to get problems solved? How can I ensure that plans of action include every Operations Leaders task and that every Operations Leaders outcome is in place? How will I save time investigating strategic and tactical options and ensuring Operations Leaders costs are low? How can I deliver tailored Operations Leaders advice instantly with structured going-forward plans? There's no better guide through these mind-expanding questions than acclaimed best-selling author Gerard Blokdyk. Blokdyk ensures all Operations Leaders essentials are covered, from every angle: the Operations Leaders self-assessment shows succinctly and clearly that what needs to be clarified to organize the required activities and processes so that Operations Leaders outcomes are achieved. Contains extensive criteria grounded in past and current successful projects and activities by experienced Operations Leaders practitioners. Their mastery, combined with the easy elegance of the self-assessment, provides its superior value to you in knowing how to ensure the outcome of any efforts in Operations Leaders are maximized with professional results. Your purchase includes access details to the Operations Leaders self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows you exactly what to do next. Your exclusive instant access details can be found in your book. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation - In-depth and specific Operations Leaders Checklists - Project management checklists and templates to assist with implementation INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.




Operational Risk Management


Book Description

Identify, assess, and mitigate operational risk with this practical and authoritative guide In the newly revised second edition of Operational Risk Management: A Complete Guide for Banking and Fintech, accomplished risk executive and expert Philippa Girling delivers an insightful and practical exploration of operational risk in organizations of all sizes. She offers risk professionals and executives the tools, strategies, and best practices they need to mitigate and overcome ever-present operational risk challenges that impact business in all industries. This latest edition includes: Insight into how operational risk can be effectively managed and measured in today's digital banking age. Updates on the latest regulatory guidance on operational risk management requirements in all aspects of the operational risk framework. Updates on the new Basel II capital modeling methodology for operational risk. New explorations of operational risk events in recent years including the impact of the global Covid-19 pandemic. Updated case studies including large events at Wells Fargo, Credit Suisse and Archegos Capital Management. Ideal for executives, managers, and business leaders, Operational Risk Management is also the perfect resource for risk and compliance professionals who wish to refine their abilities to identify, assess, mitigate, and control operational risk.




Diving into Secure Access Service Edge


Book Description

Implement Secure Access Service Edge (SASE) for secure network and application communications, exploring SASE services including SD-WAN, ZTF, and more with expert Jeremiah Ginn who helps CxO leaders achieve SASE success Key FeaturesMerge networking and security services into a single architecture to simplify network infrastructureExplore how zero trust network access (ZTNA) restricts access to provide native application segmentationFocus on a native, multitenant cloud architecture that scales dynamically with demandBook Description The SASE concept was coined by Gartner after seeing a pattern emerge in cloud and SD-WAN projects where full security integration was needed. The market behavior lately has sparked something like a "space race" for all technology manufacturers and cloud service providers to offer a "SASE" solution. The current training available in the market is minimal and manufacturer-oriented, with new services being released every few weeks. Professional architects and engineers trying to implement SASE need to take a manufacturer-neutral approach. This guide provides a foundation for understanding SASE, but it also has a lasting impact because it not only addresses the problems that existed at the time of publication, but also provides a continual learning approach to successfully lead in a market that evolves every few weeks. Technology teams need a tool that provides a model to keep up with new information as it becomes available and stay ahead of market hype. With this book, you'll learn about crucial models for SASE success in designing, building, deploying, and supporting operations to ensure the most positive user experience (UX). In addition to SASE, you'll gain insight into SD-WAN design, DevOps, zero trust, and next-generation technical education methods. What you will learnDevelop a comprehensive understanding of SASE from a market and technical perspectiveUnderstand SASE services and components included in SASE solutionsMove logically from prescriptive design to policy-based design and orchestrationUnderstand standard SASE use cases and how to integrate future componentsConvert from a legacy network design model to a secure DevOps model for future projectsUse a functional design overlay to eliminate inter-service competition for the control plane of the SASE serviceWho this book is for This book is for technology and security leaders and specifically for any CTO, CSO, CISO, or CIO looking for an executive approach to SASE for their organization. Anyone implementing SD-WAN, SASE, and SASE services for cloud, network, and security infrastructure will also find this book helpful.




Operations Leader A Complete Guide - 2019 Edition


Book Description

How will you motivate the stakeholders with the least vested interest? How does it fit into your organizational needs and tasks? Are you aware of what could cause a problem? The approach of traditional operations leader works for detail complexity but is focused on a systematic approach rather than an understanding of the nature of systems themselves, what approach will permit your organization to deal with the kind of unpredictable emergent behaviors that dynamic complexity can introduce? What operations leader data do you gather or use now? Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role... In EVERY group, company, organization and department. Unless you are talking a one-time, single-use project, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?' This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Operations Leader investments work better. This Operations Leader All-Inclusive Self-Assessment enables You to be that person. All the tools you need to an in-depth Operations Leader Self-Assessment. Featuring 951 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Operations Leader improvements can be made. In using the questions you will be better able to: - diagnose Operations Leader projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices - implement evidence-based best practice strategies aligned with overall goals - integrate recent advances in Operations Leader and process design strategies into practice according to best practice guidelines Using a Self-Assessment tool known as the Operations Leader Scorecard, you will develop a clear picture of which Operations Leader areas need attention. Your purchase includes access details to the Operations Leader self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation - In-depth and specific Operations Leader Checklists - Project management checklists and templates to assist with implementation INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.




Strong Product People


Book Description

Are you a product leader looking for advice on how to be certain that every product manager on your team lives up to their full potential? Do you want to make sure your product people are competent, empowered, and inspired, and would you like to know how you can best help them on this journey? If you answered "yes" to any of these questions, then this book is for you! By the end of this book, you will understand: - Why you need to focus on the personal development of every product manager-and of the team as a whole-to unlock their full potential. - Why coaching is an important part of your job, and how to do it in the most effective way. - How you can define what a good product manager looks like. - How you can accurately assess product managers and provide them with valuable, actionable, and helpful feedback on their current performance that will help them perform even better. - Which methods/frameworks you can use to make sure product managers learn what they need to know to be more effective-enhancing their people skills. And you will be able to: - Reflect on your own coaching personality and define your own areas for development. - Efficiently prepare and use one-on-ones as your main coaching tool.