Out of Another @#&*% Crisis!


Book Description

In 1982, Dr. W. Edwards Deming wrote Out of the Crisis. At that time, the United States was enduring a crisis of low quality and high costs. Its previous dominance in the provision of goods and services was being challenged primarily by the Japanese. American consumers were becoming choosier in their product choices and when given two products of equal price, they were choosing the product with the higher quality levels, regardless of where it was built. So where does the United States stand today? Has it settled into an acknowledged competitive position, 28 years later? Have we remembered Dr. Deming’s words and his 14 Points, or have we forgotten all he taught so little time ago? This book explores just that. One of its purposes is to dissect each of the principles and see how we rate as a society, as an economy, and as a country when compared to these principles that the very wise Dr. Deming defined for us in the early '80s. It analyzes how practices and tools such as quality circles, total quality management, zero defects, benchmarking, balanced scorecard, reengineering, ISO 9001, Six Sigma, and lean either support or do not support Deming’s principles. The goal of this book is to resurrect the Deming principles, to create more Demingites who will also preach and spread the word of Deming for the good of society, and to shock and tell it like it is, much like Deming would. "The quality professionals and Deming community, and heck the top management of every organization, really need to read chapter 3 of this book: 'How do U.S. Companies Rate Today against Deming's 14 Points?' Mike provides a lot of facts and data to support his case. This sole chapter is worth the price of the book! But you also have to see the rest!" Alberto A. Molinar ASQ CQE, CQA




Out of Crisis


Book Description

"A pulsating page-turner, Out of Crisis seamlessly blends the thrill of disaster movies such as The Day After Tomorrow and the political maneuvering found in shows like The West Wing ... Readers who enjoy political thrillers or books about natural disasters should definitely grab a copy of Out of Crisis." - Readers' Favorite In the not-too-distant future, a radical new movement is poised to disrupt the corrupt two-party political system that has held power in the United States since the 1800s. Politically left of conservative and right of liberal, the new Centrist Party pins its hope for a better future on presidential candidate David Stakley, the former US secretary of state. As David assumes center stage with determination, intelligence, and humility, another kind of disruption rumbles deep below the earth's surface. In Yellowstone National Park, one of the world's two supervolcanoes awakens with an explosive roar from a fitful 640,000-year sleep. Through the eyes of several different players, author Richard Caldwell weaves a political/natural-disaster thriller around the collision of events that will reshape the physical and sociopolitical landscapes of the United States and North America forever.




Out of the Crisis


Book Description




Social Media Crisis Communications


Book Description

Plan, Prepare, React, and Get Ahead Of Any Crisis- In Real Time! Your business or organization will face a crisis. That's a fact . Here's another : Thanks to social media, crises happen more often and accelerate out of control faster- much faster . So...what's your crisis communications plan? Don't have one? Let's fix that. Now . This book gives you a crisis communications blueprint that's fast, flexible, realistic, complete, and doable . You'll learn how to successfully defend yourself using the same social tools others are using against you. You'll see what works (and doesn't ). You'll learn from folks who've been there and lived to talk about it: leaders who've been forced to execute their own crisis plans in the most brutally tough situations. When that crisis comes, you'll own this book. You'll be ready. You'll survive. You will win . Understand the radically new dynamics of today's crises Anticipate what might happen, so you can get ahead of any crisis Establish crisis response roles, teams, and notification/activation processes Use free and low-cost services to monitor online chatter for signs of trouble Respond in real time, before your crisis escalates Calibrate your response to the realities of what's happening Effectively integrate social media best practices throughout your response Avoid the disastrous mistakes panicked organizations often make Regain control of your organization's identity across the web.




Psychological Aspects of Crisis Negotiation, Second Edition


Book Description

While there are many books on crisis negotiation, most of the current literature focuses on the history and mechanics of this dynamic process, leaving out critical elements that are required for a successful encounter with a hostage-taker or other malfeasant. Psychological Aspects of Crisis Negotiation, Second Edition explores the methods and strategies for confronting the nine types of subjects typically encountered in hostage/suicide sieges by correctional staff and law enforcement crisis negotiators. Drawn from articles published by Thomas Strentz while serving at the FBI Academy* along with written versions of lectures developed and delivered since his retirement, the book highlights psychological dynamics of negotiations as they apply to the negotiator, the hostage, and the subject. It discusses the predictors of surrender versus the need for a tactical intervention and examines the phases of a hostage crisis and the changing focus as the crisis develops. Referencing historical events such as The Bay of Pigs invasion and the Challenger and Columbia incidents, the book demonstrates how faulty group decision making can spell tragedy. Enhanced with case studies to put the material into context, this second edition also includes new chapters on the first responder, hostage survival, and the Islamic belief system and culture. Steeped in sage advice from a national expert, this volume arms those tasked with confronting dangerous offenders with the knowledge and tools they need to subvert disaster and ensure the preservation of human life. *Articles were reviewed by the Academy Editorial/Review Board and approved by the Bureau for publication.




Suez Deconstructed


Book Description

Experiencing a major crisis from different viewpoints, step by step The Suez crisis of 1956--now little more than dim history for many people--offers a master class in statecraft. It was a potentially explosive Middle East confrontation capped by a surprise move that reshaped the region for years to come. It was a diplomatic crisis that riveted the world's attention. And it was a short but startling war that ended in unexpected ways for every country involved. Six countries, including two superpowers, had major roles, but each saw the situation differently. From one stage to the next, it could be hard to tell which state was really driving the action. As in any good ensemble, all the actors had pivotal parts to play. Like an illustration that uses an exploded view of an object to show how it works, this book uses an unprecedented design to deconstruct the Suez crisis. The story is broken down into three distinct phases. In each phase, the reader sees the issues as they were perceived by each country involved, taking into account different types of information and diverse characteristics of each leader and that leader's unique perspectives. Then, after each phase has been laid out, editorial observations invite the reader to consider the interplay. Developed by an unusual group of veteran policy practitioners and historians working as a team, Suez Deconstructed is not just a fresh way to understand the history of a major world crisis. Whether one's primary interest is statecraft or history, this study provides a fascinating step-by-step experience, repeatedly shifting from one viewpoint to another. At each stage, readers can gain rare experience in the way these very human leaders sized up their situations, defined and redefined their problems, improvised diplomatic or military solutions, sought ways to influence each other, and tried to change the course of history.




Small Company Big Crisis


Book Description

At some point, every small business will face a crisis. When that crisis comes, will you freeze - or flourish? Global pandemics. Raging bushfires. The death of a loved one. Severe floods. Stock market crashes. Sudden illness. It seems that we no sooner get through one crisis when we're faced with another. That is exactly what does happen, and Australian businesses will continue to be buffeted by such crises. Whether personal or international, a crisis can have devastating consequences for a small business. Small Company, Big Crisis is a timely, practical guide to preparing for, surviving, and coming out the other side of a crisis - with your business and sanity intact. With more than 25 years' experience as a small business owner, Bronwyn Reid has been through plenty of the economic booms and busts, natural disasters, and personal crises that can derail a small business. In this book, she shares the vital lessons she has learned along the way and outlines the actions you can take to ensure your business weathers any storm. - Explore the history of boom and bust - Learn the 7 questions you must ask yourself to build resilient businesses - Understand the 10 steps of dealing with a crisis - without freezing - Discover the opportunities that develop from a crisis, and how to seize them - Investigate the ways we can all do business better in the future Whether you've already experienced a business crisis, or whether you're looking to future-proof your venture, Small Company, Big Crisis will help you confront the inevitable, protect your business (and yourself), and grow stronger as a result.