Patient Safety - Cultural Perspectives


Book Description

Background: Shared values, norms and beliefs of relevance for safety in health care can be described in terms of patient safety culture. This concept overlaps with patient safety climate, but culture represents the deeprooted values, norms and beliefs, whereas climate refers to attitudes and more superficial manifestations of culture. There may be numerous subcultures within an organization, including different professional cultures. In recent years, increased attention has been paid to patient safety culture in Sweden, and the patient safety culture/climate in health care is regularly measured based on the assumption that patient safety culture/climate can influence various patient safety outcomes. Aim: The overall aim of the thesis is to contribute to an improved understanding of patient safety culture and subcultures in Swedish health care. Design and methods: The thesis is based on four studies applying different methods. Study 1 was a survey that included 23,781 respondents. Data were analysed with quantitative methods, with primarily descriptive results. Studies 2 and 3 were qualitative studies, involving interviews with a total of 28 registered nurses, 24 nurse assistants and 28 physicians. Interview data were analysed using content analysis. Study 4 evaluated an intervention intended to influence patient safety culture and included data from a questionnaire with both fixed and open-ended questions, which was answered by 200 respondents. Results: A key result from Study 1 was that professional groups differed in terms of their views and statements about patient safety culture/ climate. Registered nurses and nurse assistants in Study 2 were found to have partially overlapping norms, values and beliefs concerning patient safety, which were identified at individual, interpersonal and organizational level. Study 3 found four categories of values and norms among physicians of potential relevance for patient safety. Predominantly positive perceptions were found in Study 4 concerning the Walk Rounds intervention among frontline staff members, local managers and top-level managers who participated in the intervention. However, there were also reflections on disadvantages and some suggestions for improvement. Conclusions: According to the results of the patient safety culture/ climate questionnaire, perceptions about safety culture/climate dimensions contribute more to the rating of overall patient safety than background characteristics (e.g. profession and years of experience). There are differences in the patient safety culture between registered nurses and nurse assistants, which imply that efforts for improved patient safety must be tailored to their respective values, norms and beliefs. Several aspects of physicians’ professional culture may have relevance for patient safety. Expectations of being infallible reduce their willingness to talk about errors they make, thus limiting opportunities for learning from errors. Walk Rounds are perceived to contribute to increased learning concerning patient safety and could potentially have a positive influence on patient safety culture.




Patient Safety Culture


Book Description

How safe are hospitals? Why do some hospitals have higher rates of accident and errors involving patients? How can we accurately measure and assess staff attitudes towards safety? How can hospitals and other healthcare environments improve their safety culture and minimize harm to patients? These and other questions have been the focus of research within the area of Patient Safety Culture (PSC) in the last decade. More and more hospitals and healthcare managers are trying to understand the nature of the culture within their organisations and implement strategies for improving patient safety. The main purpose of this book is to provide researchers, healthcare managers and human factors practitioners with details of the latest developments within the theory and application of PSC within healthcare. It brings together contributions from the most prominent researchers and practitioners in the field of PSC and covers the background to work on safety culture (e.g. measuring safety culture in industries such as aviation and the nuclear industry), the dominant theories and concepts within PSC, examples of PSC tools, methods of assessment and their application, and details of the most prominent challenges for the future in the area. Patient Safety Culture: Theory, Methods and Application is essential reading for all of the professional groups involved in patient safety and healthcare quality improvement, filling an important gap in the current market.




Patient Safety


Book Description

Background: Shared values, norms and beliefs of relevance for safety in health care can be described in terms of patient safety culture. This concept overlaps with patient safety climate, but culture represents the deeprooted values, norms and beliefs, whereas climate refers to attitudes and more superficial manifestations of culture. There may be numerous subcultures within an organization, including different professional cultures. In recent years, increased attention has been paid to patient safety culture in Sweden, and the patient safety culture/climate in health care is regularly measured based on the assumption that patient safety culture/climate can influence various patient safety outcomes. Aim: The overall aim of the thesis is to contribute to an improved understanding of patient safety culture and subcultures in Swedish health care. Design and methods: The thesis is based on four studies applying different methods. Study 1 was a survey that included 23,781 respondents. Data were analysed with quantitative methods, with primarily descriptive results. Studies 2 and 3 were qualitative studies, involving interviews with a total of 28 registered nurses, 24 nurse assistants and 28 physicians. Interview data were analysed using content analysis. Study 4 evaluated an intervention intended to influence patient safety culture and included data from a questionnaire with both fixed and open-ended questions, which was answered by 200 respondents. Results : A key result from Study 1 was that professional groups differed in terms of their views and statements about patient safety culture/ climate. Registered nurses and nurse assistants in Study 2 were found to have partially overlapping norms, values and beliefs concerning patient safety, which were identified at individual, interpersonal and organizational level. Study 3 found four categories of values and norms among physicians of potential relevance for patient safety. Predominantly positive perceptions were found in Study 4 concerning the Walk Rounds intervention among frontline staff members, local managers and top-level managers who participated in the intervention. However, there were also reflections on disadvantages and some suggestions for improvement. Conclusions: According to the results of the patient safety culture/ climate questionnaire, perceptions about safety culture/climate dimensions contribute more to the rating of overall patient safety than background characteristics (e.g. profession and years of experience). There are differences in the patient safety culture between registered nurses and nurse assistants, which imply that efforts for improved patient safety must be tailored to their respective values, norms and beliefs. Several aspects of physicians’ professional culture may have relevance for patient safety. Expectations of being infallible reduce their willingness to talk about errors they make, thus limiting opportunities for learning from errors. Walk Rounds are perceived to contribute to increased learning concerning patient safety and could potentially have a positive influence on patient safety culture.




Improving Healthcare Quality in Europe Characteristics, Effectiveness and Implementation of Different Strategies


Book Description

This volume, developed by the Observatory together with OECD, provides an overall conceptual framework for understanding and applying strategies aimed at improving quality of care. Crucially, it summarizes available evidence on different quality strategies and provides recommendations for their implementation. This book is intended to help policy-makers to understand concepts of quality and to support them to evaluate single strategies and combinations of strategies.




A Socio-cultural Perspective on Patient Safety


Book Description

This edited volume of original chapters brings together researchers from around the world who are exploring the facets of health care organization and delivery that are sometimes marginal to mainstream patient safety theories and methodologies but offer important insights into the socio-cultural and organizational context of patient safety. By examining these critical insights or perspectives and drawing upon theories and methodologies often neglected by mainstream safety researchers, this collection shows we can learn more about not only the barriers and drivers to implementing patient safety programmes, but also about the more fundamental issues that shape notions of safety, alternate strategies for enhancing safety, and the wider implications of the safety agenda on the future of health care delivery. In so doing, A Socio-cultural Perspective on Patient Safety challenges the taken-for-granted assumptions around fundamental philosophical and political issues upon which mainstream orthodoxy relies. The book draws upon a range of theoretical and empirical approaches from across the social sciences to investigate and question the patient safety movement. Each chapter takes as its focus and question a particular aspect of the patient safety reforms, from its policy context and theoretical foundations to its practical application and manifestation in clinical practice, whilst also considering the wider implications for the organization and delivery of health care services. Accordingly, the chapters each draw upon a distinct theoretical or methodological approach to critically explore specific dimensions of the patient safety agenda. Taken as a whole, the collection advances a strong, coherent argument that is much needed to counter some of the uncritical assumptions that need to be described and analyzed if patient safety is indeed to be achieved.




Keeping Patients Safe


Book Description

Building on the revolutionary Institute of Medicine reports To Err is Human and Crossing the Quality Chasm, Keeping Patients Safe lays out guidelines for improving patient safety by changing nurses' working conditions and demands. Licensed nurses and unlicensed nursing assistants are critical participants in our national effort to protect patients from health care errors. The nature of the activities nurses typically perform â€" monitoring patients, educating home caretakers, performing treatments, and rescuing patients who are in crisis â€" provides an indispensable resource in detecting and remedying error-producing defects in the U.S. health care system. During the past two decades, substantial changes have been made in the organization and delivery of health care â€" and consequently in the job description and work environment of nurses. As patients are increasingly cared for as outpatients, nurses in hospitals and nursing homes deal with greater severity of illness. Problems in management practices, employee deployment, work and workspace design, and the basic safety culture of health care organizations place patients at further risk. This newest edition in the groundbreaking Institute of Medicine Quality Chasm series discusses the key aspects of the work environment for nurses and reviews the potential improvements in working conditions that are likely to have an impact on patient safety.




Patient Safety Culture


Book Description

How safe are hospitals? Why do some hospitals have higher rates of accident and errors involving patients? How can we accurately measure and assess staff attitudes towards safety? How can hospitals and other healthcare environments improve their safety culture and minimize harm to patients? These and other questions have been the focus of research within the area of Patient Safety Culture (PSC) in the last decade. More and more hospitals and healthcare managers are trying to understand the nature of the culture within their organisations and implement strategies for improving patient safety. The main purpose of this book is to provide researchers, healthcare managers and human factors practitioners with details of the latest developments within the theory and application of PSC within healthcare. It brings together contributions from the most prominent researchers and practitioners in the field of PSC and covers the background to work on safety culture (e.g. measuring safety culture in industries such as aviation and the nuclear industry), the dominant theories and concepts within PSC, examples of PSC tools, methods of assessment and their application, and details of the most prominent challenges for the future in the area. Patient Safety Culture: Theory, Methods and Application is essential reading for all of the professional groups involved in patient safety and healthcare quality improvement, filling an important gap in the current market.




Advances in Patient Safety


Book Description

v. 1. Research findings -- v. 2. Concepts and methodology -- v. 3. Implementation issues -- v. 4. Programs, tools and products.




Patient Safety


Book Description

Patient Safety: Perspectives on Evidence, Information and Knowledge Transfer provides background on the patient safety movement, systems safety, human error and other key philosophies that support change and innovation in the reduction of medical error. The book draws from multidisciplinary areas within the acute care environment to share models that support the proactive changes necessary to provide safe care delivery. The publication discusses how the tenets of safety (described in the beginning of the book) can be actively applied in the field to make evidence, information and knowledge (EIK) sharing processes reliable, effective and safe. This is a wide-ranging and important book that is designed to raise awareness of the latent risks for patient safety that are present in the EIK identification, acquisition and distribution processes, structures, and systems of many healthcare institutions across the world. The expert contributors offer systemic, evidence-based improvement processes, assessment concepts and innovative activities to identify these risks to minimize their potential to adversely impact care. These ideas are presented to create opportunities for the field to design and use strategies that enable meaningful implementation and management of EIK. Their thoughts will enable healthcare staff to see EIK as a tangible element contributing toward sustainable patient safety improvements.




Patient and Occupational Safety Culture and Working Conditions in Hospitals


Book Description

Background: In previous studies, patient safety culture has often been considered separately from occupational safety culture. In addition, there are few studies that examine both kinds of safety culture in the context of working conditions. The aim of the dissertation was to illustrate the perspectives of nurses and physicians at two German university hospitals on patient safety culture, occupational safety culture and working conditions within four publications. Publications 1-3 were based on survey data from nurses and physicians (n=995), which were gathered in the year 2015 as part of the WorkSafeMed study at two German university hospitals. Methods: In study 1, the perceptions of nurses and physicians on working conditions, patient safety climate and occupational safety climate were assessed and examined with regard to occupational group differences. These differences were determined using a t-test for independent samples. In addition to the p-value (significance), the effect size was also calculated to evaluate the relevance of the results. Study 2 examined the impact of working conditions, patient and occupational safety culture on perceived patient and occupational safety culture from the perspective of physicians and nurses, and whether there are shared predictors for both kinds of safety culture. Regression models for patient safety culture and occupational safety culture were developed and tested. In study 3, results of the survey on working conditions of nurses and physicians from the WorkSafeMed study were compared with the respective reference data (hospital nurses, hospital physicians, general population) from the COPSOQ database (period 2012-2017). For the comparison, the G-COPSOQ scales from the WorkSafeMed study (G-COPSOQ II) were converted to the G-COPSOQ III scales and tested in several statistical analyses. For the comparison with reference data from the COPSOQ database, a one-way analysis of variance (ANOVA) was performed and additionally the effect size was calculated as a measure of relevance. In study 4, an integrative literature review was carried out in addition with the aim of creating an overview of determinants of an occupational safety culture for the hospital setting. In addition to the hospital setting, industrial work areas were integrated to enable a comparison of different settings. A systematic literature search was conducted in four databases in March 2019 considering the PRISMA statement. The search was updated again in April 2020. Results: In study 1, a statistically significant difference with a strong effect size dCohen>.50 was found with regard to the following scales. With respect to patient safety climate, physicians gave a more positive rating than nurses for “staffing” (2.8 vs. 2.4), “management support for patient safety” (3.0 vs. 2.6), and “overall perception of patient safety” (3.3 vs. 2.9). There were less relevant differences with regard to occupational safety climate; nurses rated the index “subjective assessment of occupational safety measures initiated by the employer, related to own safety” more positively than physicians (1.7 vs. 2.0). Nurses rated the following working conditions worse than physicians: “Degree of freedom at work” (36.0 vs. 46.2), “possibilities for development” (71.6 vs. 79.6) and “workplace commitment” (48.4 vs. 61.3). In addition, nurses reported poorer scores for “patient-related burnout” (36.5 vs. 28.0) and “job satisfaction” (67.5 vs. 73.4) compared to physicians. In study 2, “management support for patient safety” (ß=0.24, p≤.001), “staffing” (ß=0.21, p≤.001) and “supervisor support for patient safety” (ß=0.18, p≤.001) were identified by nurses and physicians as significant predictors of perceived patient safety culture. Important predictors for perceived occupational safety culture were “job satisfaction” (ß=0.26, p≤.001), “work-privacy conflict” (ß=-0.19, p≤.001) and “patient-related burnout” (ß=-0.20, p≤.001). The patient safety culture model achieved a high model fit of R2=0.64, while the occupational safety culture model revealed a more moderate model fit of R2=0.27. “Job satisfaction” and leadership (via the two variables “management support for patient safety” and “supervisor support for patient safety”) were identified as overarching shared predictors in both models. In study 3, the following converted G-COPSOQ scales showed a statistically significant difference with a strong effect size dCohen>.50. Nurses from the WorkSafeMed sample rated “social relations” poorer than hospital nurses from the COPSOQ database (39.5 vs. 52.9), but reported a higher “job satisfaction” (66.7 vs. 57.8). Physicians in the WorkSafeMed sample also indicated higher “job satisfaction” compared to hospital physicians in the COPSOQ database (72.7 vs. 62.4). In study 4, 44 studies were included in the integrative literature review. The studies in the hospital sector and in other sectors were classified into seven clusters using a theoretical framework. Determinants of an occupational safety culture in the hospital sector were less represented in the studies compared to other sectors. Discussion: Overall, it was found that nurses rated patient safety climate and working conditions worse than physicians. For both occupational groups, predictors were identified which are important for perceived patient and occupational safety culture. The comparison with reference data enabled a more in-depth and subsequent classification of the results on working conditions in the sense of a benchmark. Furthermore, it became clear that previous studies have not yet comprehensively presented determinants as influencing factors of an occupational safety culture for the hospital sector. Further studies are needed to capture all facets of an occupational safety culture in hospitals. The comprehensive assessment of an occupational safety culture in hospitals can presumably provide implications on how patient and occupational safety culture in hospitals can be jointly developed.