Perfect Phrases for Writing Company Announcements: Hundreds of Ready-to-Use Phrases for Powerful Internal and External Communications


Book Description

The Right Phrase for Every Situation . . . Every Time! Clearly crafted company announcements—both internal and external—are critically important for your company’s day-to-day operations. Perfect Phrases for Writing Company Announcements has hundreds of ready-to-use phrases suitable for any announcement, regardless of the situation or scenario. Learn the most effective language for: Describing new products and services Explaining hiring procedures Detailing a new strategic focus Announcing relocation or expansion Articulating mergers and strategic partnerships




Business Communication, 3rd Edition


Book Description

It is a comprehensive textbook especially designed for the students of commerce, management and other professional courses. It serves both as a learner´s text and a practitioner´s guide. It provides a sharp focus on all relevant concepts and cardinal principles of business communication and adds value to the reader´s understanding of the subject. Following a need-based and sequential approach, the book is highly stimulating and leads students to communicate with élan and prepare for work place challenges.




PowerPhrases!


Book Description

Have you ever needed to express yourself but did not because you could not find the right words? Have you ever walked away from a situation and thought of the perfect thing to say AFTER it was too late? Have you ever given a long explanation and wondered-is there a faster, more effective way to communicate? PowerPhrases! is the answer to those problems and questions. PowerPhrases! provides a toolbox of the perfect expressions to get your point across clearly and confidently. This book provides powerful words when you need them most. You will learn the exact words to assure common understanding, clear up conflict, establish a connection, get what you want and refuse what you don't want. Knowing what to say results in increased confidence, enhanced self-esteem, refinement and professionalism and the ability to slide out of sticky situations with grace and ease. PowerPhrases(tm)! tells you exactly what to say.




T.H.I.N.K. More


Book Description

The must-have business book. Underneath your polished exterior is a challenged caveperson fending off the mammoth beast of technology every day. Defend yourself by fueling your mind with smart communication concepts, many of which are powered by research in neuroscience and psychology. You'll discover T.H.I.N.K. isn't a stiff ho-hum rules book—it’s the Elements of Style guide for communication success. You’ll learn: Why we are drawn to technology and how to manage it How to reduce your screen time and be more productive Think, create, and brainstorm wisely and often Experience positive communication Get the messages you want, send the messages they want Write to capture your reader’s attention and keep it T.H.I.N.K. is a must-have business book for every busy, business professional. Good news! You don’t have to T.H.I.N.K. alone! Use this resourceful guide to create a communications plan with your team and experience the benefits of partying working like it’s 1999!




Perfect Phrases for Customer Service: Hundreds of Tools, Techniques, and Scripts for Handling Any Situation


Book Description

Tools for pleasing even the most demanding customers A satisfied customer is a loyal customer, and in today's supercompetitive business economy few things are as crucial to a company's bottom line as the quality of its customer service. This latest title in the popular Perfect Phrases series is just the thing for customer service employees and those who train and manage them. Perfect Phrases for Customer Service gets you quickly up and running with everything you need to keep customers happy and loyal, including: Clear explanations of the reasons for difficult customer behaviors Proven tools and techniques for successfully handling even the most cantankerous customers 101 dialogues and scripts organized according to types of difficult behaviors, usable as is or as part of a training program, and easily tailored to any industry and company culture For more information, visit www.customerservicezone.com




A Geography of Public Relations Trends


Book Description

Selected Proceedings of the Xth Public Relations World Congress `Between People and Power', Amsterdam, June 3-7, 1985.




Perfect Phrases for New Employee Orientation and Onboarding: Hundreds of ready-to-use phrases to train and retain your top talent


Book Description

THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME Getting new employees up and running with the company is a highly challenging process. For true success, you need to have full command of the most appropriate language for the task. Perfect Phrases for New Employee Orientation and Onboarding contains hundreds of ready-to-use phrases for transitioning employees into their new roles. You’ll learn how to home in on employee engagement, support the building of work relationships, and deliver constructive feedback. This handy, quick-reference guide provides effective language for: Getting the most out of meet-and-greet meetings Defining company culture and employee expectations Coaching new employees with onboarding challenges Collecting onboarding feedback Onboarding a diverse workforce




Ask a Manager


Book Description

From the creator of the popular website Ask a Manager and New York’s work-advice columnist comes a witty, practical guide to 200 difficult professional conversations—featuring all-new advice! There’s a reason Alison Green has been called “the Dear Abby of the work world.” Ten years as a workplace-advice columnist have taught her that people avoid awkward conversations in the office because they simply don’t know what to say. Thankfully, Green does—and in this incredibly helpful book, she tackles the tough discussions you may need to have during your career. You’ll learn what to say when • coworkers push their work on you—then take credit for it • you accidentally trash-talk someone in an email then hit “reply all” • you’re being micromanaged—or not being managed at all • you catch a colleague in a lie • your boss seems unhappy with your work • your cubemate’s loud speakerphone is making you homicidal • you got drunk at the holiday party Praise for Ask a Manager “A must-read for anyone who works . . . [Alison Green’s] advice boils down to the idea that you should be professional (even when others are not) and that communicating in a straightforward manner with candor and kindness will get you far, no matter where you work.”—Booklist (starred review) “The author’s friendly, warm, no-nonsense writing is a pleasure to read, and her advice can be widely applied to relationships in all areas of readers’ lives. Ideal for anyone new to the job market or new to management, or anyone hoping to improve their work experience.”—Library Journal (starred review) “I am a huge fan of Alison Green’s Ask a Manager column. This book is even better. It teaches us how to deal with many of the most vexing big and little problems in our workplaces—and to do so with grace, confidence, and a sense of humor.”—Robert Sutton, Stanford professor and author of The No Asshole Rule and The Asshole Survival Guide “Ask a Manager is the ultimate playbook for navigating the traditional workforce in a diplomatic but firm way.”—Erin Lowry, author of Broke Millennial: Stop Scraping By and Get Your Financial Life Together




Perfect Phrases for the TOEFL Speaking and Writing Sections


Book Description

Perfect Phrases to stand out on the TOEFL-for the more than 800,000 people who take the test To be accepted into most North American undergraduate and graduate programs, international students must take and pass the Test of English as a Foreign Language. Perfect Phrases for the TOEFL Speaking and Writing Sections gives you all the phrases and most commonly used words you need to excel on both the writing and speaking sections of the test. Presented in the easy-to-understand Perfect Phrases format, these phrases allow you to effectively communicate and express yourself in standard American English, and to score your very best on the test.




Institutional Lock Shop Management


Book Description

Both Don OShall and Vern Kelley are industry-reknowned managers of successful and professional institutional locksmith shops and access control offices. This book has been called "an MBA program for in-house locksmiths" and "a must read for anyone in security related management or lock shops, as well as for anyone on a locksmithing association board of directors."