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Libraries and Key Performance Indicators

Author : Leo Appleton

Publisher : Chandos Publishing

Page : 166 pages

File Size : 42,93 MB

Release : 2017-07-27

Category : Language Arts & Disciplines

ISBN : 0081002556

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Book Description

Libraries and Key Performance Indicators: A Framework for Practitioners explores ways by which libraries across all sectors can demonstrate their value and impact to stakeholders through quality assurance and performance measurement platforms, including library assessment, evaluation methodologies, surveys, and annual reporting. Whilst several different performance measurement tools are considered, the book's main focus is on one tool in particular: Key Performance Indicators (KPIs). KPIs are increasingly being used to measure the performance of library and information services, however, linking KPIs to quality outcomes, such as impact and value can prove very difficult. This book discusses, in detail, the concept of KPIs in the broader context of library assessment and performance measurement. Through reviewing some of the applied theory around using KPIs, along with harvesting examples of current best practices in KPI usage from a variety of different libraries, the book demystifies library KPIs, providing a toolkit for any library to be used in setting meaningful KPIs against targets, charters, service standards, and quality outcomes. - Provides an overview of performance measurement tools for libraries - Discusses KPIs in a broad context - Offers an understanding of reporting, monitoring, and acting upon KPI data - Provides best practice examples of Key Performance Indicators (KPIs) in libraries - Includes practical and reusable examples of KPIs that can be applied in local contexts (a toolkit approach)



Measuring Quality

Author : Roswitha Poll

Publisher : München [Germany] : K.G. Saur

Page : 180 pages

File Size : 18,14 MB

Release : 1996

Category : Education

ISBN :

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Book Description

The International Federation of Library Associations and Institutions (IFLA) is the leading international body representing the interests of library and information services and their users. It is the global voice of the information profession. The series IFLA Publications deals with many of the means through which libraries, information centres, and information professionals worldwide can formulate their goals, exert their influence as a group, protect their interests, and find solutions to global problems.



Measuring Quality

Author : Roswitha Poll

Publisher : Walter de Gruyter

Page : 272 pages

File Size : 33,53 MB

Release : 2008-11-03

Category : Language Arts & Disciplines

ISBN : 3598440286

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Book Description

The first edition of this handbook appeared in 1996 and dealt with academic libraries. It gained wide acceptance and was translated into five other languages. After ten years the new edition widens the perspective to public libraries and adds indicators for electronic services and cost-effectiveness. The handbook has been considerably enlarged, from 17 to 40 indicators. It gives practical help by showing examples of possible results for each indicator. The handbook is intended as practical instrument for the evaluation of library services. Although it aims specifically at academic and public libraries, most indicators will also apply to all other types of libraries.



KPI Mega Library

Author : RACHAD. BAROUDI

Publisher : Createspace Independent Publishing Platform

Page : 0 pages

File Size : 10,51 MB

Release : 2016-10-28

Category :

ISBN : 9781539457626

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Book Description

The purpose of this guide book is to give the reader a quick and effective access to the most appropriate Key Performance Indicator (KPI). The 36,000 KPIs are categorized in a logical and alphabetical order. Many organizations are spending a lot of funds on building their strategic planning and performance management capabilities. One of the current challenges is the difficulty to know what KPIs are used in similar situations. This book main objective is to acquaint the reader with available KPIs measuring performance of a specific industry, sector, international topic, and functional area. The book is divided into three sections:1) Organization Section: 32 Industries | 385 Functions | 11,000 KPIs2) Government Section: 32 Sectors | 457 Functions | 12,000 KPIs3) International Section: 24 Topics | 39 Sources | 13,000 KPIsREVIEWS: "It's very interesting book. Let me also use this opportunity to congratulate you on it" Augustine Botwe, M&E Consultant - Sweden "Thank you for this book. As an OD and performance consultant, it will be great to have a reference like this to help assist clients and not reinvent the wheel. Congratulations on making this happen with admiration" Sheri Chaney Jones - Ohio, USA"Fabulous book! I bought it for my company. Good work!" Elizabeth Amini, CEO, Strategist - LA, USA"Congratulations for this tremendous work you have done with this book!" Roxana Goldstein, Monitoring Consultant - Argentina "This looks like a very important reference for me in my BSC consulting practice." Edy Chakra, Partner, ADDIMA Consulting - UK"Congratulations for your book, it is very comprehensive!" Rafael Lemaitre - Manager at Palladium Group - Spain"Many thanks for sharing this valuable information. I will use as reference in my work." Edi Indriyotomo - Senior IT Mgr. - Indonesia"I am reading my copy of your great book "KPI Mega Library" which I bought from Amazon. Thank you, great effort!" Basel A - Kuwait"It's a great idea, for folks who don't have a clue where to start. If you're a strategy consultant who shapes strategies for your clients, you need a tailored set of performance metrics" Shelley Somerville, Social Change Strategist - LA, USA"A very comprehensive list of KPIs across a number of functions, industries, etc. As an organizational consultant, I could use this resource as a jumping off point to discuss KPIs with a client based on their particular needs. This book could be a great tool to pick and choose the correct KPIs based on a number of criteria" Anthony Bussard - Dynamic, Innovative HR Effectiveness Consultant - Boston



Academic Library Statistics

Author : Association of Research Libraries

Publisher : Association of Research Libr

Page : 76 pages

File Size : 38,96 MB

Release : 1985

Category : Academic libraries

ISBN :

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Book Description



Measuring Library Performance

Author : Peter Brophy

Publisher : Facet Publishing

Page : 267 pages

File Size : 27,12 MB

Release : 2006

Category : Language Arts & Disciplines

ISBN : 1856045935

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Book Description

Measuring the performance of a library's services is one of the most crucial parts of providing a good service. This important book is the first to provide an accessible account of current thinking on the evaluation of library services, both traditional and - importantly - electronic library services. Illustrated throughout with a range of international examples across different types of libraries, this book will become the standard work on performance measurement. The book is structured to focus first of all on the intended user of the services (outcome and impact perspectives), then to look at the management of the service (output and process issues), then at evaluating the building blocks of services (input issues) and finally to draw together these strands by examining some of the broader frameworks for evaluation which have emerged. The book ends with an extensive Appendix with a description of key methodologies and suitable references. Each chapter includes suggestions for further reading as well as key references. The key areas addressed include: user satisfaction impact on users economic impact inputs evaluating processes counting the outputs acquiring content staff evaluating infrastructure benchmarking and balanced scorecard standards based approaches. Readership: The emphasis on principles and techniques in the book means that it is perfect reading for busy practitioners but it is also eminently suitable for students and researchers trying to get to grips with this tricky area.



Key Performance Indicators

Author : David Parmenter

Publisher : John Wiley & Sons

Page : 260 pages

File Size : 16,25 MB

Release : 2011-01-11

Category : Business & Economics

ISBN : 1118044916

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Book Description

Breathtaking in its simplicity and profound in its impact, Key Performance Indicators (KPI) distills the balanced scorecard process into twelve logical steps, equipping users with an implementation resource kit that includes questionnaires, worksheets, workshop outlines, and a list of over 500 performance measures. Author David Parmenter provides you with everything you need to master and implement a KPI-driven strategy.



Organizations’ Environmental Performance Indicators

Author : Ali Dada

Publisher : Springer Science & Business Media

Page : 237 pages

File Size : 27,94 MB

Release : 2013-06-13

Category : Science

ISBN : 3642327206

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Book Description

The book provides a collection of individual chapters from the participants in the OEPI project, which represent a mix of academic and practical chapters and contributions. The first part of the book is dedicated to a theoretical introduction to Organisations' Environmental Performance Indicators and to a state-of-the-art overview in literature and practice. The second part of the book contains several chapters describing information systems and their components supporting the management of Environmental Performance Indicators, especially in inter-organizational contexts. The third part is dedicated to three case studies from practice, and the book concludes with part four, in which practical guidelines for the innovative management of Environmental Performance indicators in organizations and in inter-organizational contexts are presented.



Kpi Mega Library

Author : Rachad Baroudi

Publisher : CreateSpace

Page : 482 pages

File Size : 31,80 MB

Release : 2010-07

Category : Business & Economics

ISBN : 9781451551662

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Book Description

The purpose of this reference book is to give the reader a quick and effective access to the most appropriate Key Performance Indicator (KPI). The 17,000 KPIs are categorized in a logical and alphabetical order. The book is divided into three sections; Organization, Government, and International sections. It includes 17,000 KPIs - 33 Sectors - 32 Industries - 761 Functions - 24 Topics - 114 Sources. One of the current challenges is the difficulty to know what KPIs are used in similar situations. This book main objective is to acquaint the reader with available KPIs measuring performance of a specific industry, sector, and functional area. ***** REVIEWS: "It's very interesting. Let me also use this opportunity to congratulate you on this book" ... Augustine Botwe, Monitoring and Evaluation Consultant - Sweden -------- "Thank you for this book. As an OD and performance consultant, it will be great to have a reference like this to help assist clients and not reinvent the wheel. Congratulations on making this happen with admiration" ... Sheri Jones - Ohio, USA ------- "Fabulous book! I bought it for my company. Good work!" ... Elizabeth Amini, CEO, Strategist - Los Angeles, USA ------- "480 pages of structured KPI's! Looks very professional" ... Mihai Ionescu, Managing Partner BSC - Romania ------- "Congratulations for this tremendous work you have done with this book! I am really interesting in having one" ... Roxana Goldstein, Monitoring and Evaluation Consultant - Argentina ------- "This looks like a very important reference for me in my BSC consulting practice. I will order one today. Best regards" ... Edy Chakra, Partner, ADDIMA Consulting - UK ------- "It's a great idea, for folks who don't have a clue where to start. If you're a strategy consultant who shapes strategies for your clients, you need a tailored set of performance metrics" ... Shelley Somerville, Social Change Strategist - Los Angeles, USA



Evaluating Reference Services

Author : Jo Bell Whitlatch

Publisher : American Library Association

Page : 236 pages

File Size : 17,33 MB

Release : 2000-08

Category : Language Arts & Disciplines

ISBN : 9780838907870

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Book Description

With this handy new guidebook, reference luminary Jo Bell Whitlatch outlines practical methods for evaluating and delivering excellent reference service to the technology-savvy library user of today.