Performance Measurement, Reporting, Obstacles and Accountability


Book Description

Identifies the ways that politics enters into the creation of performance measurement systems, the selection of the official and unofficial aims of such systems, the selection of performance criteria and measures, the interpretation of findings, the responses to such findings and the implications of performance reporting.







Policy in Action


Book Description

Addressing the question of how public-policy formulation changed and affected the design and delivery of government programs and services in Australia, this analysis offers descriptive accounts of how public services programs are designed and implemented and how they might be better managed. Modern governments have undergone significant change during the past 30 years and such change has impacted the way governments structure their organizations, deliver services, and relate to their citizenry. Revealing the affects on Australian government, this study also compares both government and nongovernment services overseas.




Managing Performance


Book Description

Pt. 1. Concepts, approaches and explanations -- pt. 2. Performance types -- pt. 3. Comparative performance and evaluation -- pt. 4. Appendices.




Questioning Performance Measurement: Metrics, Organizations and Power


Book Description

Questioning Performance Measurement: Metrics, Organizations and Power is the first book to interrogate the organizational turn towards performance metrics critically. Performance measurement is used to evaluate a diverse range of activities throughout the private, public and non-governmental sectors. But in an increasingly data driven world, what does it really mean to measure ‘performance’? Taking a sociology of quantification perspective, this book traces the rise of performance measurement, questions its methods and objectivity, and examines the social significance of the flood of numbers through which value is represented and actors are held accountable. An illuminating read for students, scholars and practitioners across Organization Studies, Sociology, Business and Management, Public Policy and Administration.




Overpromising and Underperforming?


Book Description

Public reporting has been used experimentally in federal-provincial relations since the mid-1990s as an accountability mechanism to promote policy effectiveness, intergovernmental cooperation, and democratic legitimacy. Our understanding of how well it is working, however, remains limited to very specific policy sectors – even though this information is essential to policy makers in Canada and beyond. Overpromising and Underperforming? offers a deeper analysis of the use of new accountability mechanisms, paying particular attention to areas in which federal spending power is used. This is the first volume to specifically analyse the accountability features of Canadian intergovernmental agreements and to do so systematically across policy sectors. Drawing on the experiences of other federal systems and multilevel governance structures, the contributors investigate how public reporting has been used in various policy fields and the impact it has had on policy-making and intergovernmental relations.




Program Evaluation and Performance Measurement


Book Description

Program Evaluation and Performance Measurement: An Introduction to Practice, Second Edition offers an accessible, practical introduction to program evaluation and performance measurement for public and non-profit organizations, and has been extensively updated since the first edition. Using examples, it covers topics in a detailed fashion, making it a useful guide for students as well as practitioners who are participating in program evaluations or constructing and implementing performance measurement systems. Authors James C. McDavid, Irene Huse, and Laura R. L. Hawthorn guide readers through conducting quantitative and qualitative program evaluations, needs assessments, cost-benefit and cost-effectiveness analyses, as well as constructing, implementing and using performance measurement systems. The importance of professional judgment is highlighted throughout the book as an intrinsic feature of evaluation practice.




Reforming Public Management and Governance


Book Description

This book examines the impact of several decades of public sector reform in four Westminster systems – Australia, Canada, New Zealand and the United Kingdom. Political and managerial change has re-defined roles and relationships and how their public sectors function. Often this occurs in comparable ways because of a common administrative tradition, but choices made in different country contexts also produce divergent outcomes. In analysing the results and implications of reform, fundamental issues of and tensions in public administration and management are addressed.




The Practice of American Public Policymaking


Book Description

Designed for upper-level and professional courses, this text is a state-of-the-art introduction to the public policymaking process that gives equal attention to issues of policy implementation and public governance. It uses an innovative systems approach, integrating the activities, actors, tools, and techniques of policymaking, to provide a comprehensive framework for policy design and analysis. The book is practice-oriented, with a focus on the ways that policymakers at all levels employ the standard "technologies" of governance - authority, agency, program, rule, contract, and budget - to design policy outputs and achieve policy outcomes. Through extensive use of graphics, the text makes concepts easy to grasp for a generation of students accustomed to the visual presentation of ideas. Case studies illustrate the tools and techniques discussed, and key terms, questions for discussion, and suggested readings round out each chapter.




Handbook of Public Policy


Book Description

′The new handbook by Peters and Pierre provides an invaluable addition to the literature. It offers new scholars and practitioners a means to navigate many of the complex theoretical and practical issues in contemporary policy analysis′ - Mark Considine, University of Melbourne The public policies of governments affect the lives and livelihoods of citizens every day in every country around the world. This handbook provides a comprehensive review and guide to the study, theory and practice of public policy today. Section One, Making Policy, introduces the policy making process - the means by which public policies are formulated, adopted and implemented - and serves to review the many competing conceptualizations within the field. Section Two, Substantive Policy Areas, focuses on a number of substantive policy areas to consider both diversity and commonalties across different sectoral policy areas. Section Three, Evaluating Public Policy, addresses issues of policy analysis more directly and assesses successes and failures in public policy in an attempt to answer the question ′what is good policy?′. The concluding chapter considers the different disciplinary contributions to the research and study of public policy both retrospectively and prospectively. Drawing contributions from leading academics and policy analysts from around the world, the handbook illustrates the changing role of governments vis-à-vis the public and private sector and the different policy actors (national and international, governmental and non-governmental) involved in the policy making process. It will be an essential companion for all advanced undergraduates, graduates, academics and practitioners across public policy and public administration, public management, government and political science.