Predictive Dialing Fundamentals


Book Description

Who should read this book? This is a must read if you're a newcomer to predictive dialers and responsible for analyzing, recommending and deploying inbound and outbound call center solutions; or, if you're in the midst of implementing a predictive dialer,







Voice Over IP Fundamentals


Book Description

Previous ed. by Jonathan Davidson, James Peters, 2000.




The Essentials of Marketing Research


Book Description

Identifying and assessing the ways in which changes in the marketing mix affect consumer behavior is key to a successful marketing strategy. This book guides the student in designing, conducting and interpreting marketing research. This comprehensive textbook covers the full range of topics, including: Secondary research and data mining ; Internet marketing research ; Qualitative and exploratory research ; Statistical analysis and Marketing research ethics. With learning objectives at the beginning of each chapter, a host of cases and a comprehensive companion website, this book offers a range of tools to help students develop and test their research and analytical skills.




Essentials of Managed Health Care


Book Description




Symposium 97


Book Description

Symposium 97 was the fourtheenth international symposium on methodological issues sponsored by Statistics Canada. Each year, the symposium focuses on a particular theme. This year's theme was on new directions in surveys and censuses. The 1997 symposium attracted over 500 people who met over three days at the Palais des Congrès in Hull to listen to over 70 presentations by experts from various statistical and other government agencies, universities and the private sector. Aside from translation and Aormatting, the papers submitted by the presenters have been reproduced in these proceedings.




Essentials of Managed Health Care


Book Description

Peter Kongstvedt provides an authoritative and comprehensive overview of the key strategic, tactical, and operational aspects of managed health care and health insurance. With a primary focus on the commercial sector, the book also addresses managed health care in Medicare, Medicaid, and military medical care. An historical overview and a discussion of taxonomy and functional differences between different forms of managed health care provide the framework for the operational aspects of the industry as well.




Fund-Raising Fundamentals


Book Description

Fund-Raising Fundamentals shows you how to create a total annual giving strategy that uses these different methods in conjunction with each other and maximizes your success. Throughout this practical guide, you will find sample letters and documents, charts, and checklists that illustrate principles and help you put these proven methods into action.




Bank Management


Book Description




Lee's Essentials of Wirelesss Communications


Book Description

ON-THE-MONEY GUIDE TO WIRELESS If you have to navigate the dangerous waters of wireless, do it with a tech-savvy, predictive manual at your side. That’s Lee's Essentials of Wireless Communications, written by the top-selling author in telecom, William C.Y. Lee. Smart wireless choices are not always obvious; a good deal of conventional wisdom is wrong. This expert guide helps you understand and compare CDM, SSB, CT-2, GSM, TDMA, IDEN (MIRS), LEO-Globalstar v. Iridium, IMT-2000, PCS, Wireless Local Loop (WLL), Wideband v. Narrowband, Analog Cellular, Digital Cellular, Radio Capacity, AMPS, ESS, Propagation System Strength Prediction, CDPD, UPR, and Two-Way Paging. Here’s everything you need for making wireless decisions that work today (and will still work tomorrow) -- from insider data on coming user demands to the tools for writing glitch-free, foresighted technical specs.