Presenting Powerfully


Book Description

Whether you want to inspire, entertain, inform, train, or pitch an audience, powerful presentations are a unique complement of style and process. This book gives you approaches, outlooks and actions for empowering your presentations to gain confidence and get results!




Presenting With Power


Book Description

Written by one of 'the most exciting keynote speakers in the UK', this is no ordinary book on presentations. Shay McConnon shares with you the secrets that professional speakers use to make a real impact and a memorable impression on their audience. Whether you are a novice or a seasoned pro - this book will give you tips and techniques that will take you to the next level. Advice includes: - Planning your presentation for maximum effect - Constructing your message - Choosing strong visual aids that will engage your audience - Open and close with impact - Handling a Q&A session - Never be boring again - How to handle the unexpected




Presenting Virtually


Book Description

Provide practical tips that help business communicators address basic problems they run into when creatingand delivering presentations in a virtual format.Teach proven principles in short, skimmable chapters and sections that are easy for busy managers andprofessionals to digest and apply in the moment.Create the content foundation for a supplemental training offering from Duarte TBD, which may be an onlinecourse OR a series of short virtual workshops with lessons and simple practice activities drawn from eachchapter.




Speak to Win


Book Description

The ability to speak with confidence and deliver winning presentations can accelerate your career, earn people's respect, and enable you to achieve your greatest goals. Anyone can learn to be a great speaker, just as easily as they can learn to drive a car or ride a bike. As one of the world's premier speakers and personal success experts, Brian Tracy reveals time-tested tricks of the trade that you can use to present powerfully and speak persuasively, whether in an informal meeting or in front of a large audience. In Speak To Win, you will learn how to: become confident, positive, and relaxed in front of any audience grab people's attention from the start use body language, props, and vocal techniques to keep listeners engaged transition smoothly from one point to the next use humor, stories, quotes, and questions skillfully deal with skepticism when presenting new ideas wrap up strongly and persuasively This no nonsense handbook is perfect for delivering talks that inform, impress, persuade and motivate. Brimming with unbeatable strategies for winning people over every time, Speak To Win lets you in on his most powerful presentation secrets in this indispensable, life-changing guide.




Advanced Public Speaking


Book Description

The text provides instruction on how to give different types of presentations and how to improve upon other communication skills including listening. Topics include harnessing the fear of public speaking, applying immediacy, storytelling, motivating others, listening actively, interviewing successfully, lecturing and conducting workshops effectively, speaking off the cuff, selling yourself and your business, and presenting for special occasions. Aristotles Canons of Rhetoric are also discussed as a foundation to organizing and delivering dynamic presentations. The book is ideal as a text for an Advanced Public Speaking course.




Leading Without Losing Your Femininity


Book Description

It is often said, and believed, that "It's a man's world", and "Sex sells". These things certainly may be true in some cases, and these concepts need not be embraced, or even considered, in many cases.This book, Leading Without Losing Your Femininity, provides ideas for navigating the mixed signals women get and give. The quick read provides 40 things to STOP doing, ideas for addressing CAUTION with confidence, and ways to GO for being the best feminine leader and/or mentor to women.The three-step approach to each concept presented makes for both entertaining and applicable ideas that can enhance leadership, working relationships with females, and/or coaching approaches for women to succeed.With quick assessments of what can highlight female characteristics rather than approaches to mask our gender differences, the leadership and the femininity highlighted in the pages of this book combine to serve in ways to empower and encourage.




Customer Service Management in Africa


Book Description

Customer Service Management in Africa: A Strategic and Operational Perspective (978-0-367-14337-4, K410515) "Customer Service is Changing!" The message of 34 authors featured in Customer Service Management in Africa: A Strategic and Operational Perspective is clear: Today’s consumers are no longer ‘passive audiences’ but ‘active players’ that engage with businesses at each stage of product or service design and delivery systems. Consumer demands and expectations are also increasingly being dictated by changing personal preferences, enhanced access to information and expanding digital reality. The customer service principles – strategic and operational – advocated by these authors are universal, but particularly compelling as they apply to Africa’s unique and dynamic operating environment. In recognition of the importance of excellent customer service, this comprehensive and well-timed book provides an essential guide on the increasing role of the customer to business success. This book discusses the management and delivery of customer service under seven broad themes: Customer Service as Shared Value, Customer Service Strategy, Customer Service Systems, Customer Service Style, Customer Service Culture, Customer Service Skills and Customer Experience – Advancing Customer Service in Africa. Central questions posed and addressed include: What is the new definition of customer service management? How should organisations position themselves to create value for customers and stakeholders? How should employees project themselves to align with customer service promises made by their organisations? Overall, this book provides strategic and operational insights into effective customer service management in Africa. The customer service management concepts, roles and practices outlined, particularly as they apply to the African context, make it an important addition to scholars’ or practitioners’ reference works.




Storytelling with Data


Book Description

Don't simply show your data—tell a story with it! Storytelling with Data teaches you the fundamentals of data visualization and how to communicate effectively with data. You'll discover the power of storytelling and the way to make data a pivotal point in your story. The lessons in this illuminative text are grounded in theory, but made accessible through numerous real-world examples—ready for immediate application to your next graph or presentation. Storytelling is not an inherent skill, especially when it comes to data visualization, and the tools at our disposal don't make it any easier. This book demonstrates how to go beyond conventional tools to reach the root of your data, and how to use your data to create an engaging, informative, compelling story. Specifically, you'll learn how to: Understand the importance of context and audience Determine the appropriate type of graph for your situation Recognize and eliminate the clutter clouding your information Direct your audience's attention to the most important parts of your data Think like a designer and utilize concepts of design in data visualization Leverage the power of storytelling to help your message resonate with your audience Together, the lessons in this book will help you turn your data into high impact visual stories that stick with your audience. Rid your world of ineffective graphs, one exploding 3D pie chart at a time. There is a story in your data—Storytelling with Data will give you the skills and power to tell it!




The Tradition of Non-Use of Nuclear Weapons


Book Description

An exploration of the rise, persistence, and impact of the tradition of non-use of nuclear weapons followed by nuclear powers for well over sixty years.




The Savage Truth


Book Description

The Savage Truth is the story of Greg Savage, his stellar career in recruitment and the lessons he has learned on leadership, business and life over a career spanning four decades.The Savage Truth is a must-read for next generation leaders and lovers of business biography. It is a book in two parts. The first part covers Greg's early life - the people and events that shaped him - and follows his career path, which took him from his hometown of Cape Town around the world before settling in Sydney, Australia. He gives an honest, open, often humorous account of his experiences, which reflect how much business has changed over the past 40 years. In the second part of the book, Greg distils his learnings into guidance and advice for his successors in the recruitment industry and, more broadly, to anyone working in business. He covers topics including building a personal brand, negotiating fees and margins, people leverage, performance management, 'Savage' leadership skills and preparing for exit towards the end of your career.Throughout his fascinating career, Greg has learned countless lessons in leadership, business and in life. One of his greatest achievements is his success as a communicator. Greg is one of the most highly respected voices across the global recruitment and professional services industries, speaking regularly to audiences around the world. An early adopter of social media for recruiters, Greg's industry blog, The Savage Truth (gregsavage.com.au/the-savage-truth), is a must-read in the recruitment industry. In November 2018, he was named one of LinkedIn's 'Top Voices'.