Book Description

"[A] fusion of empathetic strategies with practical insights offers a transformative perspective on workplace efficiency and burnout prevention, making it essential reading for leaders and HR professionals in creating sustainable, healthy organizational cultures." - Ganna Pogrebna, Professor of Behavioral Analytics and Data Science, University of Sydney, Australia "[...] This is a must-read for those interested in both process management and burnout. And the links between both". - Sir Cary L. Cooper, Professor of Organizational Psychology & Health, Alliance Manchester Business School, England "Blending rigorous academic research with real-world insights, this book is a must-read for anyone seeking to navigate the complexities of work efficiency and psychological well-being". - Kurt Matzler, Professor of Strategic Management, University of Innsbruck, Austria, and author of The High Performance Mindset: Race Across America, listed in Forbes Ten Best Business Books of 2023 How can we work towards ensuring that organisations are robust and highly productive and avoid issues such as tiredness, burnout, high employee turnover, motivational issues, or problems with the emotional climate? Bringing together the fields of process management and organisational behaviour for the first time, this book provides sorely needed practical guidance on how organisations can diagnose, anticipate, and address psychological issues in their workforces as well as process vulnerabilities in their operations. Advocating for a human-centred approach to process management, the authors help discover and prevent negative psychological issues related to emotional exhaustion. This book offers a step-by-step toolkit for burnout recognition and systematic prevention using established process management tools. Thus, the book offers a deep look into psychological aspects far beyond classical process management. Yevgen Bogodistov, currently a Professor of Project and Process Management at the Management Centre Innsbruck (MCI), Austria, is a dedicated researcher in business process management and organisational behaviour. Prior to his academic role, he held positions as a leading economist, HR director, and COO in a midsize Ukrainian enterprise. Jürgen Moormann, a Professor of Bank and Process Management at the Frankfurt School of Finance & Management, specialises in strategic development, business engineering, and process management. With a background in management consulting, he brings valuable expertise to the German financial services sector.