Author : Kristin Baird
Publisher : eBookIt.com
Page : 209 pages
File Size : 19,80 MB
Release : 2013-05-22
Category : Business & Economics
ISBN : 1456601172
Raising the Bar on Service Excellence concentrates on five crucial leadership actions that will shift your organization from good to great. Once again, Baird pushes the reader out of the theory mode and into action. Each chapter features case examples and concludes with specific leadership action steps that will bring the organization closer to living the mission, vision, values and brand promise.
Author : Jon Taffer
Publisher : Houghton Mifflin Harcourt
Page : 259 pages
File Size : 35,61 MB
Release : 2013
Category : Business & Economics
ISBN : 0544148304
Bar and restaurant expert and host of Bar Rescue Jon Taffer offers a no-nonsense strategy for making your business successful by creating the right emotional reactions in your customers.
Author : Richard DuFour
Publisher : Solution Tree Press
Page : 353 pages
File Size : 45,18 MB
Release : 2010-04-01
Category : Education
ISBN : 1935542397
This expansion of Whatever It Takes sharpens the focus on the pyramid of interventions strategy. The authors examine case studies of schools and districts across North America to illustrate how PLC at WorkTM is a sustainable and transferable process that ensures struggling students get the support they need to achieve. They address how to enrich and extend the learning of proficient students and explain how PLC intervention processes align with RTI legislation.
Author : Theo Gilbert-Jamison
Publisher : AuthorHouse
Page : 158 pages
File Size : 24,95 MB
Release : 2005-08-09
Category : Business & Economics
ISBN : 1456720694
In reading this book, you will find that The Six Principles of Service Excellence IS: A simple, yet comprehensive, step-by-step process that, if followed implicitly, will lead any organization (small or large) to achieving and sustaining a work environment that will foster superior employee performance and service excellence. More than a theory or concept. It is a process that is effectively used in many healthcare, financial, legal, hospitality and food service organizations today by skilled and knowledgeable performance consultants and leaders. You will further come to realize that The Six Principles of Service Excellence IS NOT: A quick-fix. It is not about herding a group of employees through a 2-4 hour customer service workshop and calling it a day. For everyone, nor every organization. Without 100% commitment and involvement from senior leadership, it will not thrive. A superficial, Pep Rally. It is about making sound decisions and implementing interventions that will create lasting results.
Author : Talmage Boston
Publisher :
Page : 211 pages
File Size : 33,76 MB
Release : 2012
Category : Lawyers
ISBN : 9781892542847
Author : Kenneth E. Clow
Publisher : SAGE Publications
Page : 719 pages
File Size : 21,94 MB
Release : 2009-10-22
Category : Business & Economics
ISBN : 1483342956
This concise new text covers all the traditional topics of the course, and also contemporary subjects such as data warehousing, Web site management, and CRM — all areas of work that students will encounter in their future marketing careers. Unique to this text is its customer orientation, reflected in its content, but also in the way that the authors organize the material through the sequence of customer acquisition, interactions, and retention. Each chapter includes topical mini-cases such as the launch of the iPhone, e-Harmony.com, and Southwest Airlines. In addition, there are eight full cases in the back of the book, together with a helpful student guide to analyzing a case.
Author : Theo Gilbert-Jamison
Publisher : AuthorHouse
Page : 142 pages
File Size : 25,79 MB
Release : 2008-03
Category : Self-Help
ISBN : 1434365573
There's no available information at this time. Author will provide once information is available.
Author : Raul Pupo
Publisher : Lulu.com
Page : 348 pages
File Size : 29,36 MB
Release : 2019-06-20
Category : Business & Economics
ISBN : 0359741754
Why Service Matters is a collection of over fifty essays that Raul Pupo asserts will change the way you think about service. What consumers in business, education, and government receive by way of service has gotten progressively worse over time. What is most distressing, however, is that there does not appear to be any cause for optimism that the shoddy service being dished out to consumers will improve any time soon. That is, not unless and until leaders come to grips with the fact that service to the customer is grounded in four critical success factors or foundational propositions: a leadership that unequivocally believes they are in business, first and foremost, to serve the customer; a strategic planning regimen centered on the customer; an ethic of service to guide the organization to always err on behalf of the customer; and a competent, motivated, supported, and empowered front-line organization.
Author : Maxine Kamin
Publisher : Routledge
Page : 226 pages
File Size : 28,67 MB
Release : 2006
Category : Business & Economics
ISBN : 0750663634
A practical, hands-on road map to help the reader quickly develop training in customer service. It offers all the exercises, handouts, assessments, structured experiences and ready-to-use presentations needed to develop effective training sessions.
Author : Ken Welsh
Publisher : Happy About
Page : 105 pages
File Size : 16,72 MB
Release : 2008
Category : Business & Economics
ISBN : 1600050948
Welsh sets the framework for anyone anywhere to develop a level of customer service excellence which will differentiate any business from its competition.
