Author : Richard Davis
Publisher : Triarchy Press
Page : 128 pages
File Size : 41,36 MB
Release : 2016-10-10
Category : Business & Economics
ISBN : 1909470856
In this important book, Richard Davis looks at the issue of ‘responsibility’ in public services – on both the government’s part and that of the users. While government wrestles with how to cut the cost of services, Davis shows that government can provide responsible, sustainable and effective services significantly more cheaply by focusing on what is of ‘value’ to individuals and communities.
Author : Anna Meroni
Publisher : CRC Press
Page : 299 pages
File Size : 48,52 MB
Release : 2016-04-08
Category : Business & Economics
ISBN : 1317152387
In Design for Services, Anna Meroni and Daniela Sangiorgi articulate what Design is doing and can do for services, and how this connects to existing fields of knowledge and practice. Designers previously saw their task as the conceptualisation, development and production of tangible objects. In the twenty-first century, a designer rarely 'designs something' but rather 'designs for something': in the case of this publication, for change, better experiences and better services. The authors reflect on this recent transformation in the practice, role and skills of designers, by organising their book into three main sections. The first section links Design for Services to existing models and studies on services and service innovation. Section two presents multiple service design projects to illustrate and clarify the issues, practices and theories that characterise the discipline today; using these case studies the authors propose a conceptual framework that maps and describes the role of designers in the service economy. The final section projects the discipline into the emerging paradigms of a new economy to initiate a reflection on its future development.
Author : David M. Cameron
Publisher : Institute of Public Administration of Canada
Page : 104 pages
File Size : 38,59 MB
Release : 1978
Category : Civil service
ISBN : 9780919400627
Author : Marcial Boo and Alexander Stevenson
Publisher : Troubador Publishing Ltd
Page : 200 pages
File Size : 47,87 MB
Release : 2015-12-03
Category : Business & Economics
ISBN : 1785890581
To succeed, the modern public sector manager must be as a multi-skilled fox, able to face range of challenges in multiple environments. Theirs is a world of high expectations, demanding outcomes and little money. It is a world of partnerships with businesses and charities, of disruptive technology, and of real-time communication with the users of public services. It can also be the most exciting and rewarding world in which to work as a manager. The Public Sector Fox identifies and teaches the skills that managers need to thrive in this world. The advice is drawn from the authors' 30 years of combined experience working at dozens of central government departments and hundreds of local authorities, as well as with schools, colleges, universities, jobcentres, regulators, inspectorates, police forces, prisons, the military and with MI5. Marcial Boo and Alexander Stevenson have seen the public sector at work first hand, from presenting to the Prime Minister in Downing Street to managing training programmes for the unemployed in East London. From strategy, planning, finance, communication and people management to the skills of resilience, perspective and commitment, The Public Sector Fox provides valuable, hard-won tips and guidance to new and established public sector managers, and acts as a vivid reminder of what you can achieve by working for today's public services.
Author : Richard C. Box
Publisher : Routledge
Page : 239 pages
File Size : 13,2 MB
Release : 2015-07-08
Category : Political Science
ISBN : 1317507541
Public service values are too rarely discussed in public administration courses and scholarship, despite recent research demonstrating the importance of these values in the daily decision making processes of public service professionals. A discussion of these very tenets and their relevance to core public functions, as well as which areas might elicit value conflicts for public professionals, is central to any comprehensive understanding of budget and finance, human resource management, and strategic planning in the public sector. Public Service Values is written specifically for graduate and undergraduate courses in public administration, wherever a discussion of public service ideals might enrich the learning experience and offer students a better understanding of daily practice. Exploring the meaning and application of specific values, such as Neutrality, Efficiency, Accountability, Public Service, and Public Interest, provides students and future professionals with a ‘workplace toolkit’ for the ethical delivery of public services. Well-grounded in scholarly literature and with a relentless focus on the public service professional, Public Service Values highlights the importance of values in professional life and encourages a more self-aware and reflective public practice. Case studies to stimulate reflection are interwoven throughout the book and application to practice is cemented in a final section devoted to value themes in professional life as well as a chapter dedicated to holding oneself accountable. The result is a book that challenges us to embrace the necessity of public service values in our public affairs curricula and that asks the important questions current public service professionals should make a habit of routinely applying in their daily decision making.
Author : Anna Coote
Publisher : John Wiley & Sons
Page : 84 pages
File Size : 19,26 MB
Release : 2020-02-13
Category : Political Science
ISBN : 1509539840
The idea that healthcare and education should be provided as universal public services to all who need them is widely accepted. But why leave it there? Why not expand it to more of life’s essentials? In their bold new book, Anna Coote and Andrew Percy argue that this transformational new policy – Universal Basic Services – is exactly what we need to save our societies and our planet. The old argument that free markets and individual choice are the best way to solve pressing problems of poverty, inequality and environmental degradation has led us to catastrophe, and must be abandoned. The authors show that expanding the principle of collective universal service provision to everyday essentials like transport, childcare and housing is not only the best way of tackling many of the biggest problems facing the contemporary world: it’s also efficient, practical and affordable. Anyone who cares about fighting for a fairer, greener and more democratic world should read this book.
Author : Sue Llewellyn
Publisher : Routledge
Page : 276 pages
File Size : 18,11 MB
Release : 2013-10-28
Category : Business & Economics
ISBN : 1135929726
Trust and confidence are topical issues. Pundits claim that citizens trust governments and public services increasingly less - identifying a powerful new erosion of confidence that, in the US, goes back at least to Watergate in the 1970s. Recently, media exposure in the UK about MP expenses has been extensive, and a court case ruled in favor of publishing expense claims and against exempting MPs from the scrutiny which all citizens are subject to under ‘freedom of information.’ As a result, revelations about everything from property speculation to bespoke duck pond houses have fueled public outcry, and survey evidence shows that citizens increasingly distrust the government with public resources. This book gathers together arguments and evidence to answers questions such as: What is trust? Can trust be boosted through regulation? What role does leadership play in rebuilding trust? How does trust and confidence affect public services? The chapters in this collection explore these questions across several countries and different sectors of public service provision: health, education, social services, the police, and the third sector. The contributions offer empirical evidence about how the issues of trust and confidence differ across countries and sectors, and develop ideas about how trust and confidence in government and public services may adjust in the information age.
Author : Denita Cepiku
Publisher : Springer Nature
Page : 154 pages
File Size : 15,28 MB
Release : 2020-11-30
Category : Business & Economics
ISBN : 3030607100
"This book provides an excellent guide to the current literature on co-production, with especially valuable attention to its management and evaluation. By highlighting the lessons from co-production in the private sector, the authors give very useful and timely new insights into how co-production can contribute to public services and help to improve public value.”— Tony Bovaird, Professor of Public Management and Policy (Emeritus), University of Birmingham, UK Coproduction covers the practice in which state actors (for example, government agents) and lay actors (for example, members of the public) work together in any phase of the public service cycle. In the past two decades, the literature of coproduction has grown swiftly, but in a fragmented manner. Thus, this book systematizes the literature on coproduction into a comprehensive framework that tackles activation, management and evaluation, illustrated through empirical examples. It adopts a multi-disciplinary approach, analyzing literature streams such as public administration and policy, public management, business management, and marketing, among others. /div It will be invaluable reading for academics working on coproduction, public management, and business management.
Author : Barry Ferguson
Publisher : ANU Press
Page : 448 pages
File Size : 10,17 MB
Release : 2019-07-12
Category : Political Science
ISBN : 1760462764
Amidst growing dissatisfaction with the state of government performance and an erosion of trust in our political class, Competing for Influence asks: what sort of public service do we want in Australia? Drawing on his experience in both the public and private sectors – and citing academic research across the fields of public sector management, industrial organisation, and corporate strategy – Barry Ferguson argues the case for the careful selection and application of private sector management concepts to the public service, both for their ability to strengthen the public service and inform public policy. These include competitive advantage, competitive positioning, horizontal strategy and organisational design, and innovation as an all-encompassing organisational adjustment mechanism to a changeable environment. But these are not presented as a silver bullet, and Ferguson addresses other approaches to reform, including the need to rebuild the Public Sector Act, the need to reconsider the interface between political and administrative arms of government (and determine what is in the ‘public interest’), and the need for greater independence for the public service within a clarified role. This approach, and its implications for public sector reform, is contrasted with the straitjacket of path dependency that presently constricts the field.
Author : John Seddon
Publisher : Triarchy Press
Page : 188 pages
File Size : 15,8 MB
Release : 2008-04-11
Category : Business & Economics
ISBN : 1908009330
In this much-talked-about book, John Seddon dissects the changes that have been made in a range of services, including housing benefits, social care and policing. His descriptions beggar belief, though they would be funnier if it wasn't our money that was being wasted.
