Author : Gary LaRosa
Publisher :
Page : pages
File Size : 31,94 MB
Release : 2019-01-31
Category : Transportation
ISBN : 9781284225884
This bundle contains Service Advising and Management AND 1 Year Access to Service Advising and Management ONLINE.
Author : Gary LaRosa
Publisher : Jones & Bartlett Learning
Page : 221 pages
File Size : 20,86 MB
Release : 2019-01-17
Category : Transportation
ISBN : 1284145840
In 'Service Advising and Management', students gain the communication, customer service, and automotive knowledge they need to balance competing demands from customers, technicians, and shop management to become successful service advisors.
Author : Jeff Cowan
Publisher : Bookbaby
Page : 0 pages
File Size : 16,78 MB
Release : 2018-05-25
Category : Business & Economics
ISBN : 9781543930924
Every May, thousands descend upon the Indianapolis Motor Speedway to watch and be part of the Greatest Spectacle in Racing, the Indy 500. Millions more watch on television from around the world. All know that Indy is the biggest single day sporting event in the world, but what many do not know is that it is also a college and an institution of higher learning. For just one day a year, by attending this event, you can get a lifetime of knowledge that will take the average student years to acquire.Every year you see some of the wealthiest people from around the world bring their multi-million-dollar race teams and drivers to the track and battle it out. Sponsored by some of the world's richest companies, these Titians of business and sport duke it out for their share of the richest purse in all of racing ($13.2 million in 2017 - Winners share, at least $2.5 million).If you pay attention as the biggest of big in business do their battle, you can and will learn life and business lessons that can and will change your life forever. Now, for the first time anywhere, Author Jeff Cowan will show you exactly how to get a lifetime of learning from watching The Indy 500. In this book you will find strategies he has learned from some of the most successful business men and women regarding sales, motivation, leadership, management and life in general. Lessons any and all can and will benefit from. Be prepared to laugh, cry and most importantly, learn. The Indy 500 is more than just a great race that happens once a year. It is also the best one-day college anyone can attend.
Author : Virginia N. Gordon
Publisher : John Wiley & Sons
Page : 614 pages
File Size : 24,71 MB
Release : 2011-01-13
Category : Education
ISBN : 1118045513
One of the challenges in higher education is helping students to achieve academic success while ensuring their personal and vocational needs are fulfilled. In this updated edition more than thirty experts offer their knowledge in what has become the most comprehensive, classic reference on academic advising. They explore the critical aspects of academic advising and provide insights for full-time advisors, counselors, and those who oversee student advising or have daily contact with advisors and students. New chapters on advising administration and collaboration with other campus services A new section on perspectives on advising including those of CEOs, CAOs (chief academic officers), and CSAOs (chief student affairs officers) More emphasis on two-year colleges and the importance of research to the future of academic advising New case studies demonstrate how advising practices have been put to use.
Author : Madir, Jelena
Publisher : Edward Elgar Publishing
Page : 576 pages
File Size : 32,15 MB
Release : 2021-12-10
Category : Law
ISBN : 1800375956
This fully updated and revised second edition provides a practical examination of the opportunities and challenges presented by the rapid development of FinTech in recent years, particularly for regulators, who must decide how to apply current law to ever-changing concepts driven by continually advancing technologies. It addresses new legislative guidance on the treatment of cryptoassets and smart contracts, the European Commission’s Digital Finance Strategy and FinTech Action Plan, as well as analysing significant recent cases.
Author : Chris Collins
Publisher :
Page : 170 pages
File Size : 25,37 MB
Release : 2019-10
Category : Business & Economics
ISBN : 9781733394505
When your service department is struggling to reach its goals and management is breathing down your neck, who can you turn to for help? In The Irreplaceable Service Manager, Chris Collins provides you with the roadmap to exponentially improve your service department performance in 90 days or less. From maximizing Fixed Absorption and Customer Retention to optimizing Time Management and Labor Rates, Chris's methods have proven to assist service managers determined to boost their service department results. A sought-after dealership consultant and management expert, Chris offers a platform for action that helps service advisors and managers improve department operations by: Recruiting a team of bulldogs who can make customers happy and ROI numbers soar Utilizing his secrets to increase and maintain a high CSI level Holding people responsible for their jobs to effectively impact time management This book includes hundreds more tips and tricks that will enable you to transform your service department into a well-oiled, lucrative machine - while at the same time making you an Irreplaceable Service Manager.
Author : Gerardus Blokdyk
Publisher : Createspace Independent Publishing Platform
Page : 80 pages
File Size : 48,80 MB
Release : 2017-04-23
Category :
ISBN : 9781545576519
How can we improve Field Service Management? Is a fully trained team formed, supported, and committed to work on the Field Service Management improvements? If substitutes have been appointed, have they been briefed on the Field Service Management goals and received regular communications as to the progress to date? Who will be responsible for documenting the Field Service Management requirements in detail? How does Field Service Management integrate with other business initiatives? Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role... In EVERY company, organization and department. Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?' For more than twenty years, The Art of Service's Self-Assessments empower people who can do just that - whether their title is marketer, entrepreneur, manager, salesperson, consultant, business process manager, executive assistant, IT Manager, CIO etc... - they are the people who rule the future. They are people who watch the process as it happens, and ask the right questions to make the process work better. This book is for managers, advisors, consultants, specialists, professionals and anyone interested in Field Service Management assessment. Featuring 386 new and updated case-based questions, divided into seven core areas of process design, this Self-Assessment will help you identify areas in which Field Service Management improvements can be made. In using the questions you will be better able to: - diagnose Field Service Management projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices - implement evidence-based best practice strategies aligned with overall goals - integrate recent advances in Field Service Management and process design strategies into practice according to best practice guidelines Using a Self-Assessment tool known as the Field Service Management Index, you will develop a clear picture of which Field Service Management areas need attention. Included with your purchase of the book is the Field Service Management Self-Assessment downloadable resource, containing all questions and Self-Assessment areas of this book. This enables ease of (re-)use and enables you to import the questions in your preferred management tool. Access instructions can be found in the book. This Self-Assessment has been approved by The Art of Service as part of a lifelong learning and Self-Assessment program and as a component of maintenance of certification. Optional other Self-Assessments are available. For more information, visit http://theartofservice.com
Author : Alana Valiño Solis
Publisher : Independently Published
Page : 0 pages
File Size : 47,99 MB
Release : 2022-10-19
Category :
ISBN :
Anyone that has been a service manager knows the job is incredibly stressful. Several managers I have worked for used to joke about how they had a full head of hair before they started in service management. As I made my way through the automotive industry, starting at the gas pump and eventually to regional fixed operations management, I discovered that I could manage my stress level and generate amazing net profit by always keeping a finger on the pulse of the drive-through. This initiative-taking approach helped me quickly grow my bottom line and simultaneously keep most of my employees happy. I kept everyone focused on the customer's needs first and always looked for ways to make it easy for everyone to earn money based on performance. If you are a service manager, you know that the first order of business is the profitability of the department - how you are spending the gross profit and how much you have left over at the end of the month in terms of net profit. You cannot manage the bottom line when you are putting out fires created by a lack of communication, overselling, and indifference in your drive-through. Your attention needs to be focused on process, expenses, and customer retention. Keeping a watchful eye on how the customers are treated and being proactive when you see advisors inadvertently planting land mines for you to find daily will save you time and brain damage in the future. If you can become an expert at identifying underlying issues before they turn into major life-altering events, create a supportive atmosphere for your advisors, and be firm with rules, guidelines, and selling tactics. In that case, you will succeed at this job. There are several keys to running a stellar service department. In this book, we will focus on the advisors and the drive-through. We will explore how advisors directly impact the service department daily and how they can impact the amount of hair you have left over at the end of it all. In this book, I will "brake" down the things that identify and help create "Gold Standard Service Advisors." Service managers will find that the core training of each of their advisors is vital and requires constant follow-up and consistent reinforcement on their part. This may be something that you, the manager, do not have time for. So, this book is also about how I can help you. Coupled with my firsthand experiences and examples of how to apply the techniques I teach, a service manager could take the information in this book and build an outstanding team of lean, mean, relationship-building, and labor-selling machines. Or, if you are a service advisor who has finally committed to providing service excellence, the blueprint for you to succeed can be found on these pages. My mission is to identify, train, and empower service managers and service advisors with the knowledge and skills required to build customer relationships that encourage loyalty and that drive long-term profits in the fixed operations of your dealership while streamlining processes throughout the dealership to encourage an efficient and smooth-running environment for the customer to do business in. You CAN turn your service lane into a profitable, minimally stressful environment you can be proud of, and Gold Standard Service Advisors are the key to it all.
Author : Gerardus Blokdyk
Publisher : 5starcooks
Page : pages
File Size : 15,15 MB
Release : 2017-05-18
Category :
ISBN : 9781489142252
How can we improve Field Service Management? Is a fully trained team formed, supported, and committed to work on the Field Service Management improvements? If substitutes have been appointed, have they been briefed on the Field Service Management goals and received regular communications as to the progress to date? Who will be responsible for documenting the Field Service Management requirements in detail? How does Field Service Management integrate with other business initiatives? Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role... In EVERY company, organization and department. Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?' For more than twenty years, The Art of Service's Self-Assessments empower people who can do just that - whether their title is marketer, entrepreneur, manager, salesperson, consultant, business process manager, executive assistant, IT Manager, CIO etc... - they are the people who rule the future. They are people who watch the process as it happens, and ask the right questions to make the process work better. This book is for managers, advisors, consultants, specialists, professionals and anyone interested in Field Service Management assessment. Featuring 386 new and updated case-based questions, divided into seven core areas of process design, this Self-Assessment will help you identify areas in which Field Service Management improvements can be made. In using the questions you will be better able to: - diagnose Field Service Management projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices - implement evidence-based best practice strategies aligned with overall goals - integrate recent advances in Field Service Management and process design strategies into practice according to best practice guidelines Using a Self-Assessment tool known as the Field Service Management Index, you will develop a clear picture of which Field Service Management areas need attention. Included with your purchase of the book is the Field Service Management Self-Assessment downloadable resource, containing all questions and Self-Assessment areas of this book. This enables ease of (re-)use and enables you to import the questions in your preferred management tool. Access instructions can be found in the book. This Self-Assessment has been approved by The Art of Service as part of a lifelong learning and Self-Assessment program and as a component of maintenance of certification. Optional other Self-Assessments are available. For more information, visit http: //theartofservice.com
Author : Jayne K. Drake
Publisher : John Wiley & Sons
Page : 304 pages
File Size : 22,48 MB
Release : 2013-08-14
Category : Education
ISBN : 1118416031
Strong academic advising has been found to be a key contributor to student persistence (Center for Public Education, 2012), and many are expected to play an advising role, including academic, career, and faculty advisors; counselors; tutors; and student affairs staff. Yet there is little training on how to do so. Various advising strategies exist, each of which has its own proponents. To serve increasingly complex higher education institutions around the world and their diverse student cohorts, academic advisors must understand multiple advising approaches and adroitly adapt them to their own student populations. Academic Advising Approaches outlines a wide variety of proven advising practices and strategies that help students master the necessary skills to achieve their academic and career goals. This book embeds theoretical bases within practical explanations and examples advisors can use in answering fundamental questions such as: What will make me a more effective advisor? What can I do to enhance student success? What conversations do I need to initiate with my colleagues to improve my unit, campus, and profession? Linking theory with practice, Academic Advising Approaches provides an accessible reference useful to all who serve in an advising role. Based upon accepted theories within the social sciences and humanities, the approaches covered include those incorporating developmental, learning-centered, appreciative, proactive, strengths-based, Socratic, and hermeneutic advising as well as those featuring advising as teaching, motivational interviewing, self-authorship, and advising as coaching. All advocate relationship-building as a means to encourage students to take charge of their own academic, personal, and professional progress. This book serves as the practice-based companion to Academic Advising: A Comprehensive Handbook, also from NACADA. Whereas the handbook addresses the concepts advisors and advising administrators need to know in order to build a success advising program, Academic Advising Approaches explains the delivery strategies successful advisors can use to help students make the most of their college experience.
