› › Service Automation A Complete Guide 2021 Edition

Complete Guide to Test Automation

Author : Arnon Axelrod

Publisher : Apress

Page : 542 pages

File Size : 38,49 MB

Release : 2018-09-22

Category : Computers

ISBN : 148423832X

Get eBook

Book Description

Rely on this robust and thorough guide to build and maintain successful test automation. As the software industry shifts from traditional waterfall paradigms into more agile ones, test automation becomes a highly important tool that allows your development teams to deliver software at an ever-increasing pace without compromising quality. Even though it may seem trivial to automate the repetitive tester’s work, using test automation efficiently and properly is not trivial. Many test automation endeavors end up in the “graveyard” of software projects. There are many things that affect the value of test automation, and also its costs. This book aims to cover all of these aspects in great detail so you can make decisions to create the best test automation solution that will not only help your test automation project to succeed, but also allow the entire software project to thrive. One of the most important details that affects the success of the test automation is how easy it is to maintain the automated tests. Complete Guide to Test Automation provides a detailed hands-on guide for writing highly maintainable test code. What You’ll Learn Know the real value to be expected from test automation Discover the key traits that will make your test automation project succeed Be aware of the different considerations to take into account when planning automated tests vs. manual tests Determine who should implement the tests and the implications of this decision Architect the test project and fit it to the architecture of the tested application Design and implement highly reliable automated tests Begin gaining value from test automation earlier Integrate test automation into the business processes of the development teamLeverage test automation to improve your organization's performance and quality, even without formal authority Understand how different types of automated tests will fit into your testing strategy, including unit testing, load and performance testing, visual testing, and more Who This Book Is For Those involved with software development such as test automation leads, QA managers, test automation developers, and development managers. Some parts of the book assume hands-on experience in writing code in an object-oriented language (mainly C# or Java), although most of the content is also relevant for nonprogrammers.



The Automation Advantage: Embrace the Future of Productivity and Improve Speed, Quality, and Customer Experience Through AI

Author : Bhaskar Ghosh

Publisher : McGraw Hill Professional

Page : 289 pages

File Size : 34,75 MB

Release : 2021-12-07

Category : Business & Economics

ISBN : 1260473309

Get eBook

Book Description

From the global automation leaders at Accenture—the first-ever comprehensive blueprint for how to use and scale AI-powered intelligent automation in the enterprise to gain competitive advantage through faster speed to market, improved product quality, higher efficiency, and an elevated customer experience. Many companies were already implementing limited levels of automation when the pandemic hit. But the need to rapidly change business processes and how organizations work resulted in the compression of a decade’s worth of digital transformation into a matter of months. Technology suddenly became the essential element for rapid organizational change and the creation of 360-degree value benefiting all stakeholders. Businesses are faced with the imperative to embrace that change or risk being left behind. In The Automation Advantage, global enterprise technology and automation veterans Bhaskar Ghosh, Rajendra Prasad, and Gayathri Pallail give business leaders and managers the action plan they need to execute a strategic agenda that enables them to quickly and confidently scale their automation and AI initiatives. This practical and highly accessible implementation guide answers leaders’ burning questions, such as: How do I identify and prioritize automation opportunities? How do I assess my legacy systems and data issues? How do I derive full value out of my technology investments and automation efforts? How can I inspire my employees to embrace change and the new opportunities presented by automation? The Automation Advantage goes beyond optimizing process to using AI to transform almost any business activity in any industry to make it faster, more streamlined, cost efficient, and customer-focused—vastly improving overall productivity and performance. Featuring case studies of successful automation solutions, this indispensable road map includes guiding principles for technology, governance, culture, and leadership change. It offers a human-centric approach to AI and automation that leads to sustainable transformation and measurable business results.



Future Intent-Based Networking

Author : Mikhailo Klymash

Publisher : Springer Nature

Page : 531 pages

File Size : 31,43 MB

Release : 2021-12-09

Category : Technology & Engineering

ISBN : 3030924351

Get eBook

Book Description

So-called Intent-Based Networking (IBN) is founded on well-known SDN (Software-Defined Networking) and represents one of the most important emerging network infrastructure opportunities. The IBN is the beginning of a new era in the history of networking, where the network itself translates business intentions into appropriate network configurations for all devices. This minimizes manual effort, provides an additional layer of network monitoring, and provides the ability to perform network analytics and take full advantage of machine learning. The centralized, software-defined solution provides process automation and proactive problem solving as well as centralized management of the network infrastructure. With software-based network management, many operations can be performed automatically using intelligent control algorithms (artificial intelligence and machine learning). As a result, network operation costs, application response times and energy consumption are reduced, network reliability and performance are improved, network security and flexibility are enhanced. This will be a benefit for existing networks as well as evolved LTE-based mobile networks, emerging Internet of Things (IoT), Cloud systems, and soon for the future 5G/6G networks. The future networks will reach a whole new level of self-awareness, self-configuration, self-optimization, self-recovery and self-protection. This volume consists of 28 chapters, based on recent research on IBN.The volume is a collection of the most important research for the future intent-based networking deployment provided by different groups of researchers from Ukraine, Germany, Slovak Republic, Switzerland, South Korea, China, Czech Republic, Poland, Brazil, Belarus and Israel. The authors of the chapters from this collection present in depth extended research results in their scientific fields.The presented contents are highly interesting while still being rather practically oriented and straightforward to understand. Herewith we would like to wish all our readers a lot of inspiration by studying of the volume!



Customer Relationship Management

Author : Samit Chakravorti

Publisher : SAGE Publications Limited

Page : 213 pages

File Size : 24,20 MB

Release : 2023-02-23

Category : Business & Economics

ISBN : 1529613345

Get eBook

Book Description

Customer Relationship Management: A Global Approach provides a uniquely global, holistic, strategic and tactical grounding in managing customer and other stakeholder experiences and relationships across the value chain, cultures and countries. Reflecting the global structures of companies operating today, the author draws on his research knowledge alongside industry and teaching experience to connect Customer Relationship Management (CRM) core concepts, processes and strategies with international business opportunities and challenges, including globalization and cross-cultural marketing. Emphasis is placed on the need for developing cross-cultural skills and cultural intelligence for identifying and fulfilling cross country CRM opportunities, through analytical, strategic, operational and social CRM projects. Written in an accessible style throughout, the eleven chapters provide ample depth to support a full course related to CRM, spanning: · CRM foundations · planning and implementation · managing stakeholder relationships · improving global CRM implementation Wide-ranging case studies include: Royal Bank of Scotland, the Nike hijab, Instagram, HubSpot and the pharmaceutical industry in India. The text will appeal to advanced undergraduate and graduate students studying CRM, Relationship Marketing and International Marketing, as well as CRM and marketing practitioners. Samit Chakravorti is an Associate Professor of Marketing at Western Illinois University in the United States.



Process Automation Strategy in Services, Manufacturing and Construction

Author : Bharati Mohapatra

Publisher : Emerald Group Publishing

Page : 206 pages

File Size : 37,96 MB

Release : 2023-02-20

Category : Business & Economics

ISBN : 1804551457

Get eBook

Book Description

Appealing to business researchers, academics and practitioners, Process Automation Strategy in Services, Manufacturing and Construction brings to life the current trends in process automation and considers what the future holds.



Pro Azure Administration and Automation

Author : Vladimir Stefanovic

Publisher : Apress

Page : 270 pages

File Size : 12,89 MB

Release : 2021-08-27

Category : Computers

ISBN : 9781484273241

Get eBook

Book Description

Learn best practices and the proper use of Azure management tools, such as Azure Portal, Azure PowerShell, Azure CLI, and ARM templates, which are time-saving tools that support daily administration tasks such as monitoring, alerting, backups, security, and more. This book explores common Azure services, including Azure networking, virtual machines, app services, backup, monitoring, and other tools of the trade that IT professionals use on a regular basis. And you will come away with a strong understanding of these services and how to use them. While Microsoft Azure is no longer “the new cloud on the block,” it continues to be one of the fastest-growing platforms with regard to features, integrations, and capabilities. Over the last decade, it has undergone significant changes and amassed a large following, but many of its users, especially those who transitioned from traditional admin tasks to modern cloud computing, are not reaping its full benefits. Management in the cloud, while seemingly simpler in some ways, is not without its own set of complexities and headaches. Admins want to streamline it where it makes sense and allocate the right resources to the right job in order to keeps cost in check, but where does one begin? Pro Azure Administration and Automation is a comprehensive guide that is chock full of time-saving recipes and scripts you can rely on to learn about day-to-day Azure administration and automation. What You Will Learn Attain theoretical and practical knowledge on deploying and managing Azure Gain an understanding of services, their relationship with other services, and their configuration parameters Adopt a modern mindset, transitioning from a traditional IT admin mindset to a cloud admin pro Understand how everything in the cloud is billable and learn how to factor it into choices Apply in-chapter PowerShell scripts and ARM templates which can be re-purposed Know when it makes sense to be more involved in tasks (for example, automation and scripting) Who This Book Is For IT professionals who are responsible for the day-to-day tasks in Azure as well as cloud management and planning



Service Automation Framework

Author : Jan Willem Middelburg

Publisher : Van Haren

Page : 183 pages

File Size : 37,27 MB

Release : 2017-01-01

Category : Architecture

ISBN : 9401800634

Get eBook

Book Description

Service Automation is the concept of achieving customer loyalty by the use of automated technologies and builds upon a large demographic and sociological trend. We are the self-service generation, who are able to make our own decisions. The self-service generation is nowadays used to search, evaluate and purchase products online for a number of years now. This book will give you deep insight into the concept of Service Automation, the concept by which you can automate customer service in your organization. If you adequately apply Service Automation in your organization, you will see both employee and customer satisfaction rise and significantly increase the number of people who ‘like’ your company. The Service Automation Framework (SAF®) has been created to find a methodical way to discuss Service Automation. It offers a simplistic version of any organization, which includes a number of processes that every organization can think of to systematically enhance its Service. As with any model, it is a simplified version of reality, but it structures the mind and provides uniform terminology when discussing the contents with co-workers and colleagues. Nothing more, nothing less. We encourage you to adapt and apply the model in any way that you see fit and which helps you and your organization. This book is intended for anyone who has ever experienced that the level of Service in his organization can be increased and is looking for guidance on a step-by-step model to achieve this, whether you are an entrepreneur, executive, consultant or work in the field of academia.



The Automated City

Author : Seng W. Loke

Publisher : Springer Nature

Page : 176 pages

File Size : 45,76 MB

Release : 2021-09-01

Category : Computers

ISBN : 3030823180

Get eBook

Book Description

The book outlines the concept of the Automated City, in the context of smart city research and development. While there have been many other perspectives on the smart city such as the participatory city and the data-centric city, this book focuses on automation for the smart city based on current and emerging technologies such as the Internet of Things, Artificial Intelligence and Robotics. The book attempts to provide a balanced view, outlining the promises and potential of the Automated City as well as the perils and challenges of widespread automation in the city. The book discusses, at some depth, automated vehicles, urban robots and urban drones as emerging technologies that will automate many aspects of city life and operation, drawing on current work and research literature. The book also considers broader perspectives of the future city, in the context of automation in the smart city, including aspirational visions of cities, transportation, new business models, and socio-technological challenges, from urban edge computing, ethics of the Automated City and smart devices, to large scale cooperating autonomous systems in the city.



Mandated Benefits Compliance Guide

Author : The Wagner Law Group

Publisher : Wolters Kluwer Law & Business

Page : 1534 pages

File Size : 35,66 MB

Release : 2021-12-10

Category :

ISBN : 1543837077

Get eBook

Book Description

Mandated Benefits 2022 Compliance Guide is a comprehensive and practical reference manual that covers key federal regulatory issues which must be addressed by human resources managers, benefits specialists, and company executives in all industries. This comprehensive and practical guide clearly and concisely describes the essential requirements and administrative processes necessary to comply with employment and benefits-related regulations.



Dependable Software Engineering. Theories, Tools, and Applications

Author : Wei Dong

Publisher : Springer Nature

Page : 249 pages

File Size : 38,37 MB

Release : 2022-12-10

Category : Computers

ISBN : 3031212134

Get eBook

Book Description

This book constitutes the proceedings of the 8th International Symposium on Dependable Software Engineering, SETTA 2022, held in Beijing, China, in October 2022. The 11 full papers and 3 short papers in this volume were carefully reviewed and selected from 29 submissions, and are presented with 3 abstracts of keynote speeches. They deal with latest research results and ideas on bridging the gap between formal methods and software engineering.