Service Excellence in Governance
Author : D. Du Toit
Publisher : Heinemann Educational Books
Page : 452 pages
File Size : 29,97 MB
Release : 2002
Category : Business & Economics
ISBN :
Author : D. Du Toit
Publisher : Heinemann Educational Books
Page : 452 pages
File Size : 29,97 MB
Release : 2002
Category : Business & Economics
ISBN :
Author : Alikhan Baimenov
Publisher : Springer
Page : 382 pages
File Size : 46,80 MB
Release : 2019-01-17
Category : Political Science
ISBN : 9811332150
This book combines academic wisdom and practitioners’ insights to critically examine the challenges faced by civil service systems in the 21st Century. Moreover, the book evaluates what types of civil servants are needed to tackle critical issues such as rapidly ageing populations, increased urbanisation, environmental degradation, swift technological advancement, and globalisation of the market place in the social and economic realm of the 21st Century. Its topics range from civil service development in post-Soviet countries indicating that peer-to-peer learning is the way forward, to civil service reforms in China, Japan, and Korea in their quest to satisfy their citizens demands and expectations in the 21st Century. Other topics span across regional analyses by focusing on current dominant trends and challenges confronting administrative and civil service systems, vis-à-vis technology, innovation and “big data”, and their disruptive effects on society and government. This book will be of interest to both academics and practitioners, and would-be builders of the 21st Century world.
Author : Michael E. Milakovich
Publisher : Routledge
Page : 360 pages
File Size : 48,43 MB
Release : 2012-04-23
Category : Political Science
ISBN : 1136718974
The application of digital information and communication technologies (ICTs) to reform governmental structures, politics, and public administration is widely and perhaps naively viewed as the twenty-first century "savior," the enlightened way to reinvigorate democracy and improve the quality of citizen services. In this timely and thorough analysis, Michael Milakovich examines the assumptions underlying the ‘e-government revolution’ in light of the financial exigencies facing many commercial enterprises, governments and other organizations. Computer-driven information and communications technologies are impacting all aspects of public sector service delivery worldwide and many governments are moving away from an agency-centric toward a more citizen-centric approach to offering online services. This book explores the transition from electronic government (e-gov) to digital or d-governance, emphasizing the importance of citizen participation and information technology to accomplish the change. The chapters concentrate on strategies for public administration organizational transformation and their implications for improved and measurable government performance. Digital self-governance is a broader umbrella-term referring to the networked extension of ICT relationships to include faster access to the web, mobile service delivery, networking, teleconferencing and use of multi-channel information technologies to accomplish higher-level two-way transactions. The shift from bureaucracy-centered to customer-centric service orientation is viewed as a means to restore public trust and improve service quality: Digital governance is the next step for governments at all levels to reduce costs, meet citizen expectations, and achieve economic recovery goals.
Author : Davis Campbell
Publisher : Corwin Press
Page : 178 pages
File Size : 50,92 MB
Release : 2019-04-10
Category : Education
ISBN : 1544344325
Working together for excellence for all children As our society faces daunting and evolving challenges, education might well be the social institution that offers the most hope and opportunity for change. Overloaded with multiple, diverse issues, however, where do educational leaders even begin? Davis Campbell and Michael Fullan believe efficacy must be achieved with a systems focus. The Governance Core provides strategies and tools for board members, superintendents and school leaders to unify and face the complex challenges of school governance together. Practical and authentic, the Governance Core is based upon: A governance mindset A shared moral imperative A unified, cohesive governance system A commitment to system-wide coherence A focus on continuous improvement in the district Essential for local education governance – school boards in collaboration with district and school leadership – this guide will help you operate at the highest levels of effectiveness.
Author : Paul P. Brountas
Publisher : John Wiley & Sons
Page : 178 pages
File Size : 38,7 MB
Release : 2004-08-13
Category : Business & Economics
ISBN : 0787976482
In Boardroom Excellence, author Paul Brountas, a corporate attorney with more than forty years experience, discusses the qualities and components of effective boards in today’s post-Enron environment. Written in a concise format, the book is filled with informative practical advice for board members of private, public, and nonprofit organizations. Boardroom Excellence contains an informed discussion of fundamental corporate governance issues, including the duties and responsibilities of directors and the proper interaction of the board with the CEO and management. Brountas reveals how board members can be most effective when they are independent, possess integrity, are well-informed and involved, and are proactive. Boardroom Excellence offers timely information about Establishing the values and qualities that board members should possess Developing an environment in the boardroom where skepticism and serious discussion are encouraged Understanding what the CEO expects of the board and what the board expects of the CEO Creating effective independent audit, compensation, nominating, and governance committees Formulating guidelines for periodic evaluation of the performance of the board and individual board members
Author : Ed Downey
Publisher :
Page : 0 pages
File Size : 38,74 MB
Release : 2012
Category : Electronic books
ISBN : 9781466600713
This work investigates the effects of Web technologies and social media on interaction and the political process. Researchers, government administrators, and policy makers will benefit from the book's examination of e-governance in an increasingly complex and interdependent world.
Author : David Miller
Publisher : BCS, The Chartered Institute
Page : 197 pages
File Size : 41,70 MB
Release : 2008
Category : Business & Economics
ISBN : 1902505883
Designed to give IT professionals a thorough understanding of their business colleagues and customers, this text sets ambitious new goals for service delivery and demonstrates how to achieve them.
Author : Fredric L. Laughlin
Publisher : AMACOM/American Management Association
Page : 236 pages
File Size : 40,91 MB
Release : 2007
Category : Business & Economics
ISBN : 9780814400746
Now even with limited resources, nonprofit leaders will learn how to: eliminate redundant or outdated policies; add new policies more effectively; clearly guide the CEO and evaluate his or her performance; ensure compliance with relevant legislation and regulations; understand why certain policies should be included; and adapt the authors' templates to their specific needs.
Author : Didier Cossin
Publisher : John Wiley & Sons
Page : 358 pages
File Size : 27,4 MB
Release : 2020-06-22
Category : Business & Economics
ISBN : 1119615658
A comprehensive guide to transforming boards and achieving best-practice governance in any organisation. When practising good governance, the board is the vital driver of organizational success, while fostering positive social impact and economic value creation. At all levels, executives around the world are faced with complexities rising from disruptive business models, new technologies, socio-economic changes, shifting political circumstances, and an array of other sources. High Performance Boards is the comprehensive manual for attaining best-in-class governance, offering pragmatic guidance on improving board quality, accountability, and performance. This authoritative volume identifies the four dimensions, or pillars, which are crucial for establishing and maintaining best-practice boards: the people involved, the information architecture, the structures and processes, and the group dynamics and culture of governance. This methodology can be applied to any board in the world, corporate or non-profit organization, regardless of size, sector, industry, or context. Readers are introduced to a fictitious senior board member – an amalgamation of board members from well-known organisations – and follow her as she successfully handles real-life challenges with effective governance. Drawn from the author's 20 years of practice and confidential work with boards across the world, this book: Demonstrates how high-performance boards innovate and refine their practices Discusses examples of board failures and challenges, including case studies from both for-profit and non-profit organisations including international organizations and state-owned agencies or even ministries Provides a proven framework to create best-in-class governance Includes a companion website featuring tools for board assessment and board practice High Performance Boards has inspired more than 3000 board members around the world. This book is essential reading for professionals and managers interested in governance and board members, senior managers, investors, lawyers, and students of governance.
Author : Elaine C. Kamarck
Publisher : Rowman & Littlefield
Page : 210 pages
File Size : 27,77 MB
Release : 2004-05-26
Category : Computers
ISBN : 9780815798613
A Brookings Institution Press and Visions of Governance for the 21st Century publication Advances in information technology are transforming democratic governance. Power over information has become decentralized, fostering new types of community and different roles for government. This volume—developed by the Visions of Governance in the 21st Century program at the Kennedy School of Government—explores the ways in which the information revolution is changing our institutions of governance. Contributors examine the impact of technology on our basic institutions and processes of governance, including representation, community, politics, bureaucracy, and sovereignty. Their essays illuminate many of the promises and challenges of twenty-first century government. The contributors (all from Harvard unless otherwise indicated) include Joseph S. Nye Jr., Arthur Isak Applbaum, Dennis Thompson, William A. Galston (University of Maryland), L. Jean Camp, Pippa Norris, Anna Greenberg, Elaine Ciulla Kamarck, David C. King, Jane Fountain, Jerry Mechling, and Robert O. Keohane (Duke University).