Service Is a Superpower


Book Description

Louie Gravance is often referred to as "the guy that can make the Disney service concepts actually work outside of Disney." For over twenty-five years at the Walt Disney Company, Louie enjoyed a distinguished career with Disney theme parks, designing everything from live-entertainment experiences to customer service training programs through the Disney Institute in Orlando, Florida. At only twelve years old, he began working in California as a stage, film, and television actor and would go on to appear in movies, sitcoms, and over thirty-five national television commercials. In 1987, Gravance was offered a summer job with one of the entertainment industry's most successful providers of "magical" customer experiences, Disney theme parks, beginning as a comic at Disneyland in Anaheim, California and soon thereafter embarking on a nearly three-decade adventure at the Walt Disney World Resort in Orlando, Florida. Following his hugely effective tenure in Orlando, Gravance left Disney to pursue other opportunities and soon amassed even more success working as a consultant, customer service speaker, and corporate culture guru. Louie has designed multimillion-dollar service campaigns for companies such as Bank of America, ING Financial, Choice Hotels, Nikon, and The American Council of Independent Laboratories. Gravance is the recipient of the Disney Partners in Excellence Award and the Spirit of Disney Award and has been recognized internationally as a leading keynote speaker on the topic of customer service and employee engagement.




Suicide of a Superpower


Book Description

America is disintegrating. The "one Nation under God, indivisible" of the Pledge of Allegiance is passing away. In a few decades, that America will be gone forever. In its place will arise a country unrecognizable to our parents. This is the thrust of Pat Buchanan's Suicide of a Superpower, his most controversial and thought-provoking book to date. Buchanan traces the disintegration to three historic changes: America's loss of her cradle faith, Christianity; the moral, social, and cultural collapse that have followed from that loss; and the slow death of the people who created and ruled the nation. And as our nation disintegrates, our government is failing in its fundamental duties, unable to defend our borders, balance our budgets, or win our wars. How Americans are killing the country they profess to love, and the fate that awaits us if we do not turn around, is what Suicide of a Superpower is all about.




Superpower


Book Description

America will remain the world’s only superpower for the foreseeable future. But what sort of superpower? What role should America play in the world? What role do you want America to play? Ian Bremmer argues that Washington’s directionless foreign policy has become prohibitively expensive and increasingly dangerous. Since the end of the Cold War, U.S. policymakers have stumbled from crisis to crisis in Afghanistan, Iraq, Iran, Libya, Syria, and Ukraine without a clear strategy. Ordinary Americans too often base their foreign policy choices on allegiance or opposition to the party in power. We can no longer afford this complacency, especially now that both parties are deeply divided about America’s role in the world. The next presidential election could easily pit an interventionist Democrat against an isolationist Republican—or the exact opposite. As 2016 rapidly approaches, Bremmer urges every American to think more deeply about what sort of country America should be and how it should use its superpower status. He explores three options: Independent America asserts that it’s time for America to declare independence from the responsibility to solve other people’s problems. Instead, Americans should lead by example—in part, by investing in the country’s vast untapped potential. Moneyball America acknowledges that Washington can’t meet every international challenge. With a clear-eyed assessment of U.S. strengths and limitations, we must look beyond empty arguments over exceptionalism and American values. The priorities must be to focus on opportunities and to defend U.S. interests where they’re threatened. Indispensable America argues that only America can defend the values on which global stability increasingly depends. In today’s interdependent, hyperconnected world, a turn inward would undermine America’s own security and prosperity. We will never live in a stable world while others are denied their most basic freedoms—from China to Russia to the Middle East and beyond. There are sound arguments for and against each of these choices, but we must choose. Washington can no longer improvise a foreign policy without a lasting commitment to a coherent strategy. As Bremmer notes, “When I began writing this book, I didn’t know which of these three choices I would favor. It’s easy to be swayed by pundits and politicians with a story to sell or an ax to grind. My attempt to make the most honest and forceful case I could make for each of these three arguments helped me understand what I believe and why I believe it. I hope it will do the same for you. I don’t ask you to agree with me. I ask only that you choose.”




Influence Is Your Superpower


Book Description

Rediscover the superpower that makes good things happen, from the professor behind Yale School of Management's most popular class “The new rules of persuasion for a better world.”—Charles Duhigg, author of the bestsellers The Power of Habit and Smarter Faster Better You were born influential. But then you were taught to suppress that power, to follow the rules, to wait your turn, to not make waves. Award-winning Yale professor Zoe Chance will show you how to rediscover the superpower that brings great ideas to life. Influence doesn’t work the way you think because you don’t think the way you think. Move past common misconceptions—such as the idea that asking for more will make people dislike you—and understand why your go-to negotiation strategies are probably making you less influential. Discover the one thing that influences behavior more than anything else. Learn to cultivate charisma, negotiate comfortably and creatively, and spot manipulators before it’s too late. Along the way, you’ll meet alligators, skydivers, a mind reader in a gorilla costume, Jennifer Lawrence, Genghis Khan, and the man who saved the world by saying no. Influence Is Your Superpower will teach you how to transform your life, your organization, and perhaps even the course of history. It’s an ethical approach to influence that will make life better for everyone, starting with you.




Family Is a Superpower


Book Description

The DC superheroes acknowledge that family is one of the greatest superpowers of them all.




Superpower


Book Description

Meet Michael Skelly, the man boldly harnessing wind energy that could power America’s future and break its fossil fuel dependence in this “essential, compelling look into the future of the nation’s power grid” (Bryan Burrough, author of The Big Rich). The United States is in the midst of an energy transition. We have fallen out of love with dirty fossil fuels and want to embrace renewable energy sources like wind and solar. A transition from a North American power grid that is powered mostly by fossil fuels to one that is predominantly clean is feasible, but it would require a massive building spree—wind turbines, solar panels, wires, and billions of dollars would be needed. Enter Michael Skelly, an infrastructure builder who began working on wind energy in 2000 when many considered the industry a joke. Eight years later, Skelly helped build the second largest wind power company in the United States—and sold it for $2 billion. Wind energy was no longer funny—it was well on its way to powering more than 6% of electricity in the United States. Award-winning journalist, Russel Gold tells Skelly’s story, which in many ways is the story of our nation’s evolving relationship with renewable energy. Gold illustrates how Skelly’s company, Clean Line Energy, conceived the idea for a new power grid that would allow sunlight where abundant to light up homes in the cloudy states thousands of miles away, and take wind from the Great Plains to keep air conditioners running in Atlanta. Thrilling, provocative, and important, Superpower is a fascinating look at America’s future.




Empathy Is Your Superpower


Book Description

Send them back to school with the superpower of caring for others—an introduction to empathy for kids 5 to 7 Learning to understand and care about the feelings of others is one of the most important steps in a child's development—and it's never too early to help little ones build those skills. This adorably illustrated storybook teaches young kids how to recognize and practice empathy through simple real-life examples that are easy for them to understand. It's written in clear, friendly language and includes questions and activities that encourage kids to talk about what they learned and use it in their lives. Go beyond other social emotional books for kids with: Empathy heroes—Little superhero characters Emmanuel and Emma model easy, age-appropriate ways for kids to practice empathy every day. Ways to set a good example—Kids will learn to put themselves in someone else's shoes, lend a helping hand, and inspire others to do the same. Skills for life—Tips, reflections, and games will help adults foster empathy in children for their whole lives. Get the best in empathy books for kids and encourage them to be kind, considerate, and self-aware.




What's My Superpower?


Book Description

Nalvana feels like all of her friends have some type of superpower. But when her mom shows Nalvana that she is unique and special, she realizes that her superpower was right in front of her all along.




Gratitude is My Superpower


Book Description

Do you want to teach your children how to be grateful for the things they already have? Little Betsy will learn that happiness is made up of simple things in life, both small and big. With the help of the magic stone, she will begin to feel gratitude for her parents, friends, and toys. But what happens when little Betsy forgets to use the magic of her stone? She will realize that the power of gratitude is hidden in her heart. "Gratitude is my superpower" will teach your little ones to appreciate the warmth of home, time spent playing with friends, and family relationships. This book will help your kids in many ways: they will focus on the blessings they receive every day, they will begin to appreciate what others do for them, they will feel true happiness when they realize that they have everything they need. Practice Daily Gratitude Also included Gratitude Journal to improve happiness and gain a new appreciation for your life and life or your children. --- "Gratitude's in all of us and all we have to do, is stop and think how thankful we are, instead of feeling blue!" --- From the bestselling author of Kindness is my Superpower This lovely story is filled with charming illustrations and touching rhymes. With this book, you will spend perfect moments with your child. "Gratitude is my superpower" is suitable for kids, their parents, and those who work with children. Get your copy now!




Flux


Book Description

Discover eight powerful mindset shifts that enable leaders and seekers of all ages to thrive in a time of unprecedented change and uncertainty. Being adaptable and flexible have always been hallmarks of effective leadership and a fulfilling life. But in a world of so much—and faster-paced—change, and an ever-faster pace of change, flexibility and resilience can be stretched to their breaking points. The quest becomes how to find calm and lasting meaning in the midst of enduring chaos. A world in flux calls for a new mindset, one that treats constant change and uncertainty as a feature, not a bug. Flux helps readers open this mindset—a flux mindset—and develop eight “flux superpowers” that flip conventional ideas about leadership, success, and well-being on their heads. They empower people to see change in new ways, craft new responses, and ultimately reshape their relationship to change from the inside out. April Rinne defines these eight flux superpowers: • Run slower. • See what's invisible. • Get lost. • Start with trust. • Know your “enough.” • Create your portfolio career. • Be all the more human (and serve other humans). • Let go of the future. Whether readers are sizing up their career, reassessing their values, designing a product, building an organization, trying to inspire their colleagues, or simply showing up more fully in the world, enjoying a flux mindset and activating their flux superpowers will keep readers grounded even when the ground is too often shifting beneath them.