Author : H. David Sherman
Publisher : Springer Science & Business Media
Page : 344 pages
File Size : 23,60 MB
Release : 2006-09-10
Category : Business & Economics
ISBN : 0387332316
Here is an in-depth guide to the most powerful available benchmarking technique for improving service organization performance — Data Envelopment Analysis (DEA). The book outlines DEA as a benchmarking technique, identifies high cost service units, isolates specific changes for elevating performance to the best practice services level providing high quality service at low cost and most important, it guides the improvement process.
Author : Fabio Sartori Piran
Publisher : CRC Press
Page : 184 pages
File Size : 27,23 MB
Release : 2020-01-08
Category : Technology & Engineering
ISBN : 1000766519
In companies that produce goods and services, productivity and efficiency improvements are a constant challenge. This book reviews the differences between productivity and efficiency. It proposes a new method and makes available a computational tool for implementation that contributes to facilitating the use of Data Envelopment Analysis (DEA). The book presents a discussion about productivity and efficiency, illustrating the potentials of use and conceptual differences. It covers the concepts and techniques for analysis of productivity and efficiency, analyzing critical benefits and limitations, explains in detail how to use DEA for analysis, provides innovative methods for using DEA, offers a free online computer tool with a direction guide, shows real empirical applications, and covers other techniques that can be used to complement the analysis performed. The book is for professionals, managers, consultants, students working and taking courses in productive systems of goods and services. Ancillary materials include a free online computer tool to operationalize the concepts and methods proposed in the book, a guide on how to use the method and the software developed for the DEA application. Solutions manual, instructor’s manual, PowerPoint slides, and figure slides also will be available upon qualified adoption.
Author : David J. Sumanth
Publisher : McGraw-Hill Companies
Page : 584 pages
File Size : 15,86 MB
Release : 1984
Category : Business & Economics
ISBN :
Author : Johnson Edosomwan
Publisher : CRC Press
Page : 418 pages
File Size : 10,75 MB
Release : 1995-06-16
Category : Technology & Engineering
ISBN : 9780585376448
This second edition details all productivity and quality methodologies, principles and techniques, and demonstrates how they interact in the three phases of the productivity and quality management triangle (PQMT): measurement, control and evaluation; planning and analysis; and improvement and monitoring. This edition features material on practical strategies for implementing quality programmes, balancing productivity and quality results , resolving quality problems and empowering employees.
Author : Jochen Wirtz
Publisher : Ws Professional
Page : 80 pages
File Size : 45,67 MB
Release : 2017
Category : Business & Economics
ISBN : 9781944659424
Preface -- Introduction -- Integrating service quality and productivity strategies -- What is a service quality? -- Identifying and correcting service quality problems -- Measuring service quality -- Soft and hard service quality measures -- Learning from customer feedback -- Hard measures of service quality -- Tools to analyze and address service quality problems -- Return on quality -- Defining and measuring productivity -- Improving service productivity -- Conclusion -- Summary -- Endnotes
Author : Joseph Prokopenko
Publisher : International Labour Organization
Page : 312 pages
File Size : 27,11 MB
Release : 1987
Category : Business & Economics
ISBN : 9789221059011
Dealing with such productivity improvement programmes as action learning, quality circles, inter-firm comparisons and business clinics, this book also offers information on the most important areas in which productivity can be improved and on techniques field-tested in developing countries.
Author : Hans Peter Rauer
Publisher :
Page : 390 pages
File Size : 45,28 MB
Release : 2014
Category :
ISBN :
Author : H. David Sherman
Publisher : Springer
Page : 366 pages
File Size : 35,56 MB
Release : 2006-06-29
Category : Business & Economics
ISBN : 9780387332116
Service Productivity Management is an in-depth guide to using the most powerful available benchmarking technique to improve service organization performance - Data Envelopment Analysis (DEA). (1) It outlines the use of DEA as a benchmarking technique. (2) It identifies high costs service units. (3) It isolates specific changes to each service unit to elevate their performance to the best practice services level providing high quality service at low cost. (4) And most important, it guides the improvement process. The discussion and methods are all supported by case-study applications to organizations that have sought and have successfully improved its performance. The techniques discussed in the book are accessible to any and all managers with access to Microsoft® Excel spreadsheet software (Excel).
Author : United States Postal Service
Publisher :
Page : 11 pages
File Size : 26,6 MB
Release : 1985
Category : Government productivity
ISBN :
Author : Prem Vrat
Publisher : Alpha Science Int'l Ltd.
Page : 334 pages
File Size : 22,8 MB
Release : 1998
Category : Business & Economics
ISBN : 9788173191473
Defining productivity in its broader and holistic perspective, this text attempts to clarify many difficulties in conventional approaches. It proposes a model which is applicable for productivity measurement in manufacturing and the service sector and presents case studies.
