Author : Daniel I. Kaplan
Publisher : John Wiley & Sons
Page : 278 pages
File Size : 23,23 MB
Release : 1994-03-22
Category : Business & Economics
ISBN : 9780471591290
Packed with practical ideas and strategies for service managers, this candid case study demonstrates how to improve performance and profitability in any service business. A success story himself, Kaplan pioneers a radical new system for measuring quality in the service industry.
Author : Delener, N.
Publisher : IGI Global
Page : 732 pages
File Size : 31,70 MB
Release : 2012-01-31
Category : Business & Economics
ISBN : 1466600780
"This book explores areas such as strategy development, service contracts, human capital management, leadership, management, marketing, e-government, and e-commerce"--Provided by publisher.
Author : Waldemar Karwowski
Publisher : John Wiley & Sons
Page : 672 pages
File Size : 31,89 MB
Release : 2010-01-12
Category : Technology & Engineering
ISBN : 0470382414
What you need to know to engineer the global service economy. As customers and service providers create new value through globally interconnected service enterprises, service engineers are finding new opportunities to innovate, design, and manage the service operations and processes of the new service-based economy. Introduction to Service Engineering provides the tools and information a service engineer needs to fulfill this critical new role. The book introduces engineers as well as students to the fundamentals of the theory and practice of service engineering, covering the characteristics of service enterprises, service design and operations, customer service and service quality, web-based services, and innovations in service systems. Readers explore such key aspects of service engineering as: The role of service science in developing a smarter planet Service enterprises, including: enterprise value creation, architecture of service organizations, service enterprise modeling, and the application of methods of systems engineering to services Service design, including collaborative e-service systems and the new service development process Service operations and management, including service call centers Service quality, from design operations to customer relations Web-based services and technology in the global e-organization Innovation in service systems from service engineering to integrative solutions, service-oriented architecture solutions, and technology transfer streams With chapters written by fifty-seven specialists and edited by bestselling authors Gavriel Salvendy and Waldemar Karwowski, Introduction to Service Engineering uses numerous examples, problems, and real-world case studies to help readers master the knowledge and the skills required to succeed in service engineering.
Author : Chengqi Zhang
Publisher : Springer
Page : 204 pages
File Size : 38,13 MB
Release : 2015-10-29
Category : Computers
ISBN : 3319244744
This book constitutes the refereed proceedings of the Second International Conference on Data Science, ICDS 2015, held in Sydney, Australia, during August 8-9, 2015. The 19 revised full papers and 5 short papers presented were carefully reviewed and selected from 31 submissions. The papers focus on the following topics: mathematical issues in data science; big data issues and applications; data quality and data preparation; data-driven scientific research; evaluation and measurement in data service; big data mining and knowledge management; case study of data science; social impacts of data science.
Author : Pradip N Khandwalla
Publisher : SAGE Publications Pvt. Limited
Page : 502 pages
File Size : 43,44 MB
Release : 2001-03-10
Category : Business & Economics
ISBN :
In this unique book, Pradip Khandwalla studies 120 recent examples of turnarounds and analyzes how each was achieved.
Author : Marty Cagan
Publisher : John Wiley & Sons
Page : 435 pages
File Size : 23,39 MB
Release : 2020-12-03
Category : Business & Economics
ISBN : 1119691257
"Great teams are comprised of ordinary people that are empowered and inspired. They are empowered to solve hard problems in ways their customers love yet work for their business. They are inspired with ideas and techniques for quickly evaluating those ideas to discover solutions that work: they are valuable, usable, feasible and viable. This book is about the idea and reality of "achieving extraordinary results from ordinary people". Empowered is the companion to Inspired. It addresses the other half of the problem of building tech products?how to get the absolute best work from your product teams. However, the book's message applies much more broadly than just to product teams. Inspired was aimed at product managers. Empowered is aimed at all levels of technology-powered organizations: founders and CEO's, leaders of product, technology and design, and the countless product managers, product designers and engineers that comprise the teams. This book will not just inspire companies to empower their employees but will teach them how. This book will help readers achieve the benefits of truly empowered teams"--
Author :
Publisher :
Page : 550 pages
File Size : 15,36 MB
Release : 1994-05
Category : Caterers and catering
ISBN :
Author : Harvard Business Review
Publisher : Harvard Business Press
Page : 158 pages
File Size : 21,67 MB
Release : 2018-01-16
Category : Sports & Recreation
ISBN : 1633694356
Leadership and management lessons from the sports world. The world's elite athletes and coaches achieve high performance through inspiring leadership, mental toughness, and direction-setting strategic choices. Harvard Business Review has talked to many of these high performers throughout the years to learn how their success translates to the world of business. If you read nothing else on management lessons from the world of sports, read these 10 articles by athletes, coaches, and leadership experts. We've combed through our archive and selected the articles that will best help you drive performance. This book will inspire you to: Improve on your weaknesses, not just your strengths Take care of your body for sustained mental performance Increase your confidence and manage your energy before an important event Turn a struggling team around Understand the limits of performance metrics Focus on long-term goals to overcome setbacks Understand where the analogy of sports and business doesn't work This collection of articles includes "Ferguson's Formula," by Anita Elberse with Sir Alex Ferguson; "Life's Work: An Interview with Greg Louganis"; "The Making of a Corporate Athlete," by Jim Loehr and Tony Schwartz; "The Tough Work of Turning a Team Around," by Bill Parcells; "How an Olympic Gold Medalist Learned to Perform Under Pressure: An Interview with Alex Gregory"; "Mental Preparation Secrets of Top Athletes, Entertainers, and Surgeons," an interview with Daniel McGinn by Sarah Green Carmichael; "SoulCycle's CEO on Sustaining Growth in a Faddish Industry," by Melanie Whelan; "Life's Work: An Interview with Kareem Abdul-Jabbar"; "Major League Innovation," by Scott D. Anthony; "Looking Past Performance in Your Star Talent," by Mark de Rond, Adrian Moorhouse, and Matt Rogan; "Life's Work: An Interview with Mikhail Baryshnikov"; "How the Best of the Best Get Better and Better," by Graham Jones; "Life's Work: An Interview with Joe Girardi"; "Why There Is an I in Team," by Mark de Rond; "Life's Work: An Interview with Andre Agassi"; and "Why Sports Are a Terrible Metaphor for Business," by Bill Taylor.
Author :
Publisher :
Page : 516 pages
File Size : 40,50 MB
Release : 1994-04
Category : Books
ISBN :
Presents extended reviews of noteworthy books, short reviews, essays and articles on topics and trends in publishing, literature, culture and the arts. Includes lists of best sellers (hardcover and paperback).
Author : Roy L. Harmon
Publisher :
Page : 456 pages
File Size : 18,72 MB
Release : 1996
Category : Business & Economics
ISBN :
The visionary reinventor of the factory and the warehouse now constructs a precise, step-by-step model for transforming the entire company. Roy Harmon addresses a broad range of business operations and the application of computer technology to new business processes, explaining complex ideas in clear, nontechnical language. 150 line drawings.
