Good Services


Book Description

Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a "good" service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a "good" and "bad" service and describing the common elements within all services that mean they either work for users or don't. A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.




Planning for Ecosystem Services in Cities


Book Description

This open access book presents current knowledge about ecosystem services (ES) in urban planning, and discusses various urban ES topics such as spatial distribution of urban ecosystems, population distribution, and physical infrastructure properties. The book addresses all these issues by: i) investigating to what extent ecosystem services are currently included in urban plans, and discussing what is still needed to improve planning practice; ii) illustrating how to develop ecosystem services indicators and information that can be used by urban planners to enhance plan design; iii) demonstrating the application of ES assessments to support urban planning processes through case studies; and iv) reflecting on criteria for addressing equity in urban planning through ecosystem service assessments, by exploring issues associated with the supply of, the access to and demand for ES by citizens. Through fully worked out case studies, from policy questions, to baseline analysis and indicators, and from option comparison to proposed solutions, the book offers readers detailed and accessible coverage of outstanding issues and proposed solutions to better integrate ES in city planning. The overall purpose of the book is to provide a compact reference that can be used by researchers as a key resource offering an updated perspective and overview on the field, as well as by practitioners and planners/decision makers as a source of inspiration for their activity. Additionally, the book will be a suitable resource for both undergraduate and post-graduate courses in planning and geography.




Exploring Service Science


Book Description

This book constitutes the proceedings of the 10th International Conference on Exploring Service Science, IESS 2020, held in Porto, Portugal, in February 2020. The 28 papers presented in this volume were carefully reviewed and selected from 42 submissions. The book includes papers that extend the view on different concepts related to the development of the Service Science domain of study, applying them to frameworks, advanced technologies, and tools for the design of new, digitally-enabled service systems. This book is structured in six parts, based on the six main conference themes, as follows: Customer Experience, Data Analytics in Service, Emerging Service Technologies, Service Design and Innovation, Service Ecosystems, and Service Management.




From Structures to Services


Book Description




At Your Service?


Book Description

Manufacturing-led development has provided the traditional model for creating jobs and prosperity. But in the past three decades the conventional pattern of structural transformation has changed, with the services sector growing faster than the manufacturing sector. This raises critical questions about the ability of developing economies to close productivity gaps with advanced economies and to create good jobs for more people. At Your Service? The Promise of Services-Led Development (www.worldbank.org/services-led-development) assesses the scope of a services-driven development model and policy directions that can maximize the model’s potential.




Models of Emergency Psychiatric Services That Work


Book Description

This book describes a spectrum of possible solutions to providing comprehensive emergency psychiatric care. It discusses in detail all components of emergency psychiatric care, such as triage, security, management of suicide risk, violent patients, interdisciplinary treatment teams, administration, and telepsychiatry. It has been written by and is of interest to psychiatrists, emergency medicine physicians, nurses, social workers, administrators, the police and security staff.




Digital Services in Crisis, Disaster, and Emergency Situations


Book Description

The contemporary world is characterized by the massive use of digital communication platforms and services that allow people to stay in touch with each other and their organizations. On the other hand, it is also a world with great challenges in terms of crisis, disaster, and emergency situations of various kinds. Thus, it is crucial to understand the role of digital platforms/services in the context of crisis, disaster, and emergency situations. Digital Services in Crisis, Disaster, and Emergency Situations presents recent studies on crisis, disaster, and emergency situations in which digital technologies are considered as a key mediator. Featuring multi- and interdisciplinary research findings, this comprehensive reference work highlights the relevance of society’s digitization and its usefulness and contribution to the different phases and types of risk scenarios. Thus, the book investigates the design of digital services that are specifically developed for use in crisis situations and examines services such as online social networks that can be used for communication purposes in emergency events. Highlighting themes that include crisis management communication, risk monitoring, digital crisis intervention, and smartphone applications, this book is of particular use to governments, institutions, corporations, and professionals who deal with crisis, disaster, and emergency scenarios, as well as researchers, academicians, and students working in fields such as communications, multimedia, sociology, political science, and engineering.




The Future of Service Post-COVID-19 Pandemic, Volume 2


Book Description

This book adds to the discussion from Volume 1 by providing insights and stimulating new thinking about the changing nature of services and marketing, service work and workers, and service experiences during and after the COVID-19 pandemic in 2020, particularly focusing on services marketing. This book serves as a useful resource for business practitioners and academics in the areas of service management and marketing responses during a pandemic. Each chapter deals with specific current issues within these industries due to COVID-19 and issues that will come up post-pandemic. As COVID-19 is expected to change the service practice and promote the utilization of novel methods, such as untact marketing, untact service, telecommuting, alternative work arrangements, job crafting, and new work skills, a range of examples and cases are provided to elaborate on applying these emerging new concepts within the service sector.




Mental Health Services and Community Care


Book Description

This critical interdisciplinary study charts the modern history of mental health services, reflects upon the evolution of care in communities, and considers the most effective policies and practices for the future. Starting with the development of community care in the 1960s, Cummins explores the political, economic, and bureaucratic factors behind the changes and crises in mental health social care, returning to those roots to identify progressive principles that can pave a sustainable pathway forward. This is a groundbreaking contribution to debates about the role, values, and future of community care, and is vital reading for students, teachers, and researchers in the field of social work and mental health.




Service-Oriented Computing


Book Description

This book constitutes the proceedings of the 18th International Conference on Service-Oriented Computing, ICSOC 2020, which was planned to take place in Dubai, UAE, during December 14-17, 2020. Due to the COVID-19 pandemic the conference was held online. The 23 full, 16 short, and 3 industry papers included in this volume were carefully reviewed and selected from 137 submissions. They were organized in topical sections named: microservices; Internet of Things; services at the edge; machine learning for service oriented computing; smart data and smart services; service oriented technology trends; industry papers.