Serving Print Disabled Library Patrons


Book Description

To a large extent, library schools have provided little training for librarians who serve visually or physically impaired patrons. Left to their own devices, librarians have developed a myriad of programs, often through a combination of professional savvy and creative instinct. While librarians have made an admirable effort to develop programs for print disabled patrons, many are unaware of or unable to access information on programs and services in place elsewhere. This work, written by experts in the field, provides a detailed course in serving the print impaired patron. The areas covered include education and training, accessing the library, services to students, the impact of technology, production practices, and awareness issues for librarians.




Creating Inclusive Library Environments


Book Description

Librarians are continually faced with challenges of how to best meet the needs of patrons with disabilities, whether those patrons have physical or intellectual disabilities, differing learning styles, or even temporary problems which impact their access and may change over time. And because planning considerations range from policies and organizational culture to facilities, technologies, and beyond, librarians need a guide that covers everything: areas that can be addressed quickly and easily as well as those that require long-term strategies. That guide is here. Packed with research-based best practices and handy checklists applicable to all types of libraries, this comprehensive resource defines what makes environments barrier-free, whether physical or virtual, and talks about how libraries can develop a user-centered culture; includes techniques for writing policies and procedures that are clear, realistic, and flexible; provides strategies for setting up facilities, training staff, and maintaining daily operations; discusses collaboration and outreach through community partnerships, including ways to connect patrons with nonprofits and disability organizations; offers programming and workshop ideas such as open houses, tutorials, and tours of the library; delves into assistive technology, website design, making vendor-purchased products accessible, and other information technology issues; and shares ideas for library assessment, realigning strategies, and staying current. This planning guide will enable libraries to create and maintain a truly inclusive environment for all patrons.







Ask a Manager


Book Description

From the creator of the popular website Ask a Manager and New York’s work-advice columnist comes a witty, practical guide to 200 difficult professional conversations—featuring all-new advice! There’s a reason Alison Green has been called “the Dear Abby of the work world.” Ten years as a workplace-advice columnist have taught her that people avoid awkward conversations in the office because they simply don’t know what to say. Thankfully, Green does—and in this incredibly helpful book, she tackles the tough discussions you may need to have during your career. You’ll learn what to say when • coworkers push their work on you—then take credit for it • you accidentally trash-talk someone in an email then hit “reply all” • you’re being micromanaged—or not being managed at all • you catch a colleague in a lie • your boss seems unhappy with your work • your cubemate’s loud speakerphone is making you homicidal • you got drunk at the holiday party Praise for Ask a Manager “A must-read for anyone who works . . . [Alison Green’s] advice boils down to the idea that you should be professional (even when others are not) and that communicating in a straightforward manner with candor and kindness will get you far, no matter where you work.”—Booklist (starred review) “The author’s friendly, warm, no-nonsense writing is a pleasure to read, and her advice can be widely applied to relationships in all areas of readers’ lives. Ideal for anyone new to the job market or new to management, or anyone hoping to improve their work experience.”—Library Journal (starred review) “I am a huge fan of Alison Green’s Ask a Manager column. This book is even better. It teaches us how to deal with many of the most vexing big and little problems in our workplaces—and to do so with grace, confidence, and a sense of humor.”—Robert Sutton, Stanford professor and author of The No Asshole Rule and The Asshole Survival Guide “Ask a Manager is the ultimate playbook for navigating the traditional workforce in a diplomatic but firm way.”—Erin Lowry, author of Broke Millennial: Stop Scraping By and Get Your Financial Life Together







Serving Patrons with Disabilities


Book Description

Ensuring accessibility is more important than ever; however, answering questions of what needs to be done and why to make a library accessible can be an uncomfortable and daunting hurdle to true inclusion. This book is a safe, nonjudgmental tool for overcoming this awkwardness, offering readers practical, to-the-point information and guidance that complies with the Americans with Disabilities Act (ADA). Its contributors showcase real-world stories and viewpoints that illustrate ways to provide excellent customer service and a safe environment to all patrons regardless of ability. Readers will learn about bridging the gap between people with disabilities and those without, through empathy, patience, and understanding; techniques for training staff and overcoming discomfort; making your library accessible for people with mobility issues; how to interact with and assist a person with limited sight or hearing; guidance for interacting with a service animal handler; advice on library programming for people with learning differences; and best practices for effective service to patrons who use a speech assistance device.




Making Libraries Accessible


Book Description

In this issue of Library Technology Reports, editor Booth makes the case that that attention to the core principles of consistency, flexibility, and simplicity go hand in hand with libraries’ commitments to open information and accessibility.










Humanizing LIS Education and Practice


Book Description

Humanizing LIS Education and Practice: Diversity by Design demonstrates that diversity concerns are relevant to all and need to be approached in a systematic way. Developing the Diversity by Design concept articulated by Dali and Caidi in 2017, the book promotes the notion of the diversity mindset. Grouped into three parts, the chapters within this volume have been written by an international team of seasoned academics and practitioners who make diversity integral to their professional and scholarly activities. Building on the Diversity by Design approach, the book presents case studies with practice models for two primary audiences: LIS educators and LIS practitioners. Chapters cover a range of issues, including, but not limited to, academic promotion and tenure; the decolonization of LIS education; engaging Indigenous and multicultural communities; librarians’ professional development in diversity and social justice; and the decolonization of library access practices and policies. As a collection, the book illustrates a systems-thinking approach to fostering diversity and inclusion in LIS, integrating it by design into the LIS curriculum and professional practice. Calling on individuals, organizations, policymakers, and LIS educators to make diversity integral to their daily activities and curriculum, Humanizing LIS Education and Practice: Diversity by Design will be of interest to anyone engaged in research and professional practice in Library and Information Science.