Setting The Tone From The Top


Book Description

In Setting the Tone from the Top, Melinda Muth and Bob Selden examine how leader conversations shape organisational culture. They show how using appropriate words and language can tap the collective knowledge of the board and the senior management team to improve their working relationships, their collective decision making and ultimately positively impact the behaviour of the management and all employees. Topics covered include: how word choice impacts leader behaviour; words to use and words to avoid to build effective relationships; difficult conversations in a group setting; and overcoming conversation stoppers. This practical guide offers techniques, tips and strategies for navigating the conversations that directors and senior executives encounter on a day-to-day basis.




It Worked for Me (Enhanced Edition)


Book Description

In this enhanced e-book edition of It Worked for Me, you will find twelve exclusive videos featuring first-hand leadership advice and amusing anecdotes from the life of General Colin Powell. Readers also get access to photographs found only in this edition. It Worked for Me is filled with vivid experiences and lessons learned that have shaped the legendary public service career of the four-star general and former Secretary of State Colin Powell. At its heart are Powell's "Thirteen Rules"—notes he gathered over the years and that formed the basis of his leadership presentations given throughout the world. Powell's short but sweet rules—among them, "Get mad, then get over it" and "Share credit"—are illustrated by revealing personal stories that introduce and expand upon his principles for effective leadership: conviction, hard work, and, above all, respect for others. In work and in life, Powell writes, "it's about how we touch and are touched by the people we meet. It's all about the people." A natural storyteller, Powell offers warm and engaging parables with wise advice on succeeding in the workplace and beyond. "Trust your people," he counsels as he delegates presidential briefing responsibilities to two junior State Department desk officers. "Do your best—someone is watching," he advises those just starting out, recalling his own teenage summer job mopping floors in a soda-bottling factory. Powell combines the insights he has gained serving in the top ranks of the military and in four presidential administrations with the lessons he's learned from his immigrant-family upbringing in the Bronx, his training in the ROTC, and his growth as an Army officer. The result is a powerful portrait of a leader who is reflective, self-effacing, and grateful for the contributions of everyone he works with. Colin Powell's It Worked for Me is bound to inspire, move, and surprise readers. Thoughtful and revealing, it is a brilliant and original blueprint for leadership. Please note that due to the large file size of these special features this enhanced e-book may take longer to download then a standard e-book.




The Payoff Principle


Book Description

Where do you hope to go with your life, your career, and your relationships? How will you muster the energy to keep on keeping on, in the good times and the bad? What skills do you have to learn—and then use—to make sure you get the payoffs you really want in your professional life and your personal life? The problem with so many positive-thinking books and self-help routines is that they don’t give you the whole formula. The Payoff Principle gives you that formula—Purpose + Passion + Process = Payoff—and then works as your guidebook, teaching you how to apply the formula to achieve success at work, at home, and everywhere you go. When you find purpose in what you do, exhibit passion for the outcome, and master the process to make it happen, you produce the payoffs you want, need, and deserve. Plenty of people have done exactly that, whether consciously and deliberately or accidently and luckily. But, you don’t have to depend on luck anymore. You have a formula for getting what you want. You have a practical set of strategies guaranteed to deliver greater happiness and success than you’ve ever experienced. All you have to do now is read The Payoff Principle to learn how to implement the formula to experience the new-and-complete you.




Made to Move Mountains


Book Description

Life is an incredible journey with ups and downs. We soar, struggle, scale and stumble, and often stand at the edge of cliffs, afraid to step into the unknown, unsure of where we will land. But instead of running away, we are called by God to stand firm, muster up what faith we can, and take a step. Because we were made to move mountains. In this inspiring book, Kristen Welch calls you to step out in faith and climb the mountain in front of you--not because you are good enough or adequate or able, but because God makes a way where there is no way. With heartbreaking and hopeful personal stories, Scripture, and questions for contemplation, she draws you out of fear and into a holy confidence, showing you that the mountain in your path was put there on purpose, so that you could exercise--and grow--your faith.




Tone


Book Description

Tone: A Linguistic Survey is a nine-chapter text that considers the phonetics and phonology of tone from both a synchronic and a diachronic point of view. The first chapters deal with the physiological and perceptual correlations of tone. These chapters also describe the interactions of tonal and nontonal features. The succeeding chapters provide the phonetic basis for phonological tonal phenomena. These topics are followed by discussions of the physical and physiological aspects of tone, the number of possible contrastive tones in a language, and a suprasegmental representation of tones based on linguistic evidence. This text also summarizes the kinds of tone rules found in languages and the important syntactic function played by tone in a number of the world's languages, particularly those in Africa. The final chapters look into the general and specific principles that constrain historical tone change. This book will prove useful to students with phonology course.




The Cambridge Handbook of Stylistics


Book Description

Stylistics has become the most common name for a discipline which at various times has been termed 'literary linguistics', 'rhetoric', 'poetics', 'literary philology' and 'close textual reading'. This Handbook is the definitive account of the field, drawing on linguistics and related subject areas such as psychology, sociology, anthropology, educational pedagogy, computational methods, literary criticism and critical theory. Placing stylistics in its intellectual and international context, each chapter includes a detailed illustrative example and case study of stylistic practice, with arguments and methods open to examination, replication and constructive critical discussion. As an accessible guide to the theory and practice of stylistics, it will equip the reader with a clear understanding of the ethos and principles of the discipline, as well as with the capacity and confidence to engage in stylistic analysis.







Amaze Every Customer Every Time


Book Description

You must deliver an amazing customer experience. Why? It is the competitive edge of new-era business—in any market and any economy. Renowned customer experience expert Shep Hyken explains how consistently amazing customers through stellar service can elevate your company from good to great. All transformations require a role model, and Shep has found the perfect role model to inspire your team: Ace Hardware. Ace was named as one of the top ten customer service brands in America by Businessweek and ranked highest in its industry for customer satisfaction. Through revealing stories from Ace’s over-the-top work with customers, Shep explores the five tactical areas of customer amazement: leadership, culture, one-on-one, competitive edge, and community. Delivering amazing service requires everyone in your organization to step up and be a leader. It doesn’t take a title. It takes the right set of tools and principles. To help you empower employees at all levels, Shep brings the content to a deeply practical level. His 52 Amazement Tools—like “Ask the extra question” and “Focus on the customer, not the money”—are simple, clear, useful for almost anybody, and supported with compelling research and stories. Between these covers, you will find the tools and tactics you need to transform your company into a seriously customer-focused operation that will amaze every customer every time.




Digital Spaces of Civic Communication


Book Description

This book addresses the socio-technical constitution of civic communication in increasingly digital democracies. Despite problematic phenomena like hate speech in online commenting, it argues that citizens’ potential for resisting technological inscriptions in digital media remains a fundamental democratic right. While producers inscribe anticipations for how people should be discussing political issues into commenting interfaces, citizens still resist these technological inscriptions in their commenting practices. This dialectic interrelation between interfaces and practices highlights the inadequacy of purely technological solutions for undemocratic tendencies in digital media.




Responsive Classroom for Music, Art, PE, and Other Special Areas


Book Description

Responsive Classroom practices have helped thousands of special area teachers for more than 30 years. Here you'll find practical suggestions, charts, planners, and examples from experienced special area teachers who use Responsive Classroom practices every day. You'll learn how to: Open and close each period in calm, orderly waysSet students up for success by modeling and practicing skills and routinesUse positive teacher languageEngage students more deeplyRefocus and recharge students with quick, fun, movement breaksRespond to misbehavior to get students back to learning