Courageous Cultures


Book Description

From executives complaining that their teams don’t contribute ideas to employees giving up because their input isn’t valued--company culture is the culprit. Courageous Cultures provides a road map to build a high-performance, high-engagement culture around sharing ideas, solving problems, and rewarding contributions from all levels. Many leaders are convinced they have an open environment that encourages employees to speak up and are shocked when they learn that employees are holding back. Employees have ideas and want to be heard. Leadership wants to hear them. Too often, however, employees and leaders both feel that no one cares about making things better. The disconnect typically only widens over time, with both sides becoming more firmly entrenched in their viewpoints. Becoming a courageous culture means building teams of microinnovators, problem solvers, and customer advocates working together. In our world of rapid change, a courageous culture is your competitive advantage. It ensures that your company is “sticky” for both customers and employees. In Courageous Cultures, you’ll learn practical tools that help you: Learn the difference between microinnovators, problem solvers, and customer advocates and how they work together. See how the latest research conducted by the authors confirms why organizations struggle when it comes to creating strong cultures where employees are encouraged to contribute their best thinking. Learn proven models and tools that leaders can apply throughout all levels of the organization, to reengage and motivate employees. Understand best practices from companies around the world and learn how to apply these strategies and techniques in your own organization. This book provides you with the practical tools to uncover, leverage, and scale the best ideas from every level of your organization.




Keeping Patients Safe


Book Description

Building on the revolutionary Institute of Medicine reports To Err is Human and Crossing the Quality Chasm, Keeping Patients Safe lays out guidelines for improving patient safety by changing nurses' working conditions and demands. Licensed nurses and unlicensed nursing assistants are critical participants in our national effort to protect patients from health care errors. The nature of the activities nurses typically perform â€" monitoring patients, educating home caretakers, performing treatments, and rescuing patients who are in crisis â€" provides an indispensable resource in detecting and remedying error-producing defects in the U.S. health care system. During the past two decades, substantial changes have been made in the organization and delivery of health care â€" and consequently in the job description and work environment of nurses. As patients are increasingly cared for as outpatients, nurses in hospitals and nursing homes deal with greater severity of illness. Problems in management practices, employee deployment, work and workspace design, and the basic safety culture of health care organizations place patients at further risk. This newest edition in the groundbreaking Institute of Medicine Quality Chasm series discusses the key aspects of the work environment for nurses and reviews the potential improvements in working conditions that are likely to have an impact on patient safety.




Ask a Manager


Book Description

From the creator of the popular website Ask a Manager and New York’s work-advice columnist comes a witty, practical guide to 200 difficult professional conversations—featuring all-new advice! There’s a reason Alison Green has been called “the Dear Abby of the work world.” Ten years as a workplace-advice columnist have taught her that people avoid awkward conversations in the office because they simply don’t know what to say. Thankfully, Green does—and in this incredibly helpful book, she tackles the tough discussions you may need to have during your career. You’ll learn what to say when • coworkers push their work on you—then take credit for it • you accidentally trash-talk someone in an email then hit “reply all” • you’re being micromanaged—or not being managed at all • you catch a colleague in a lie • your boss seems unhappy with your work • your cubemate’s loud speakerphone is making you homicidal • you got drunk at the holiday party Praise for Ask a Manager “A must-read for anyone who works . . . [Alison Green’s] advice boils down to the idea that you should be professional (even when others are not) and that communicating in a straightforward manner with candor and kindness will get you far, no matter where you work.”—Booklist (starred review) “The author’s friendly, warm, no-nonsense writing is a pleasure to read, and her advice can be widely applied to relationships in all areas of readers’ lives. Ideal for anyone new to the job market or new to management, or anyone hoping to improve their work experience.”—Library Journal (starred review) “I am a huge fan of Alison Green’s Ask a Manager column. This book is even better. It teaches us how to deal with many of the most vexing big and little problems in our workplaces—and to do so with grace, confidence, and a sense of humor.”—Robert Sutton, Stanford professor and author of The No Asshole Rule and The Asshole Survival Guide “Ask a Manager is the ultimate playbook for navigating the traditional workforce in a diplomatic but firm way.”—Erin Lowry, author of Broke Millennial: Stop Scraping By and Get Your Financial Life Together




Sharing Your Safety Experience


Book Description




The 4 Stages of Psychological Safety


Book Description

This book is the first practical, hands-on guide that shows how leaders can build psychological safety in their organizations, creating an environment where employees feel included, fully engaged, and encouraged to contribute their best efforts and ideas. Fear has a profoundly negative impact on engagement, learning efficacy, productivity, and innovation, but until now there has been a lack of practical information on how to make employees feel safe about speaking up and contributing. Timothy Clark, a social scientist and an organizational consultant, provides a framework to move people through successive stages of psychological safety. The first stage is member safety-the team accepts you and grants you shared identity. Learner safety, the second stage, indicates that you feel safe to ask questions, experiment, and even make mistakes. Next is the third stage of contributor safety, where you feel comfortable participating as an active and full-fledged member of the team. Finally, the fourth stage of challenger safety allows you to take on the status quo without repercussion, reprisal, or the risk of tarnishing your personal standing and reputation. This is a blueprint for how any leader can build positive, supportive, and encouraging cultures in any setting.




Safety Walk Safety Talk


Book Description

Do you want to make a difference? There are many ways someone in a leadership role can have a positive impact on the lives of their employees. Perhaps there is no leadership responsibility more profound than creating a sustainable, injury-free workplace. Every person who goes to work expects to return home in the same condition. When someone is hurt, the adverse effects of their injury ripple through the employee's family and friends. Achieving an injury-free environment is one of the most difficult problems many leaders face. Indeed, during 35 years in manufacturing I never discovered a singular solution to this challenge. However, over these years I observed quite a few leadership actions that significantly contributed to less risk-taking, greater hazard awareness and genuine collaborative efforts among employees and supervisors. Leaders who understood, embraced, and implemented these strategies saw a dramatic reduction in incidents and injuries at their facilities. In my experience, organizations with the best safety performances do not have a secret. They simply do a lot of small things collectively and strategically well. That's really what this book is about. It is a collection of leadership concepts, thoughts, words, and actions that (when strategically implemented) can move your organization toward a better safety future. There are no 'silver bullets' here. On the other hand, you don't have to do all of these things to be successful in your safety journey. The first section of the book takes a look at some fundamental concepts everyone who is striving to achieve safety excellence should understand. It includes a discussion on compliance versus commitment, how to develop a safety strategy, why people make mistakes and take risks, and an overview of a Just Culture. The core of the book reviews some key research findings in social psychology, sociology and neuroscience. I share personal experiences of highly effective leadership. And I recount other situations that exemplify the wrong approach. In each case, I discuss how you can leverage these concepts in a practical way to improve your safety leadership skills. Topics include: how our thoughts can drive our behaviors when it comes to safety, how the words we use can be influential on personal decision-making, how social influence and leadership actions can drive safety performance, and how to facilitate the right personal safety conversation. At the end of each chapter, there is a segment called the SAFETY LEADER'S TOOLBOX. This toolbox contains over 70 practical tools and tips for being a more effective safety leader! Readers are encouraged to consult the SAFETY LEADER'S TOOLBOX for small changes in what you think, say, and do to shape your safety culture. I invite you to put on your safety shoes and walk with me. Together we will consider how you can lead your organization to exceptional safety performance. Spoiler alert! One essential leadership skill is knowing why, how, and what to talk about when it comes to safety. Where do you begin? Start with a "Why" of caring. If you start with caring as your personal motive, you won't have to do everything perfectly. Your employees will want to do the right things for the right reasons. You can read this book in chapter order. You can also go to a specific chapter to learn more about a particular topic. Either way, you are encouraged to consult the SAFETY LEADER'S TOOLBOX throughout this book for small changes in what you think, say, or do to shape your safety culture. Choose a set of tools from the TOOLBOX that will enable you to move toward your safety vision. Start making a difference in the lives of others!




Securitas


Book Description




Improving Efficiency and Transparency in Food Safety Systems - Sharing Experiences


Book Description

This publication reports on the first Global Forum on food safety regulation which was held in Morocco in January 2002 and included delegates from 110 countries and 17 international organisations. Its purpose was to exchange information and experiences regarding food safety issues of international importance. Aspects considered include: inspection techniques; risk management; capacity building; consumer involvement in food safety; and communication issues. There was unanimous agreement that future fora of this kind should be held, and a provisional meeting scheduled for early 2004.







Selling Safety


Book Description

To be successful, we need to understand the basic principles of selling and leadership, and how those aspects apply to safety. Supervisors have the greatest influence on employee behavior and are often held accountable for safety performance. Selling safety to upper management is different; it’s very different than selling safety to the front-line employee. Selling Safety: Lessons from a Former Front-Line Supervisor explains the three key characteristics of a successful leader; Vision, Knowledge and Heart. Patrick Karol relates these core characteristics to safety leadership and provides actions that can be used today. He explains the lessons learned based on his experiences and the teachings of current leaders inside and outside the safety field. Offers selling techniques to safety leadership Covers three (3) key components of successful leaders and applies them to safety leadership Presents real life scenarios, examples and obstacles Includes a Safety Leadership Self-Assessment and Personal Action Plan worksheet that readers can use to develop their plan