Author : Melanie Rettie
Publisher : American Water Works Association
Page : 188 pages
File Size : 46,77 MB
Release : 2005
Category : Water utilities
ISBN : 1583213899
Book Description
The project objective was to provide utilities with direction as they select, acquire, and implement a Customer Information System (CIS). The project focused on underlying business practices, not specific technologies. Research objectives included (1) characterizing the current status of water utilities regarding CIS solutions, (2) identifying and documenting critical success factors (and barriers to success) related to CIS implementations, (3) documenting successful CIS implementations and associated practices, and (4) providing a CIS projects roadmap for utilities.