Author : Roy C. Lilley
Publisher : Kogan Page Publishers
Page : 164 pages
File Size : 44,60 MB
Release : 2006
Category : Business & Economics
ISBN : 9780749447519
Dealing with Difficult People looks at individual behaviour, what drives it and how to cope with it. It explains how to recognize and understand difficult people and their actions as a means to resolve problematic situations and awkward issues. A practical, accessible book, it is essential reading for managers looking to improve performance, sales people looking to win more business and for anyone who has to deal with difficult colleagues or the public.
Author : Ken Lawson
Publisher : Barrons Educational Series
Page : 248 pages
File Size : 29,21 MB
Release : 2006-03-01
Category : Business & Economics
ISBN : 9780764132483
Here is basic psychological advice and a list of do’s and don’ts when dealing with difficult colleagues, unreasonable clients, and hard-to-please bosses. New titles in the growing Business Buddies series for career-minded men and women offer tips, checklists, do’s and don’ts, and general information for getting ahead in the world of business and management. They are practical, quick-reference fact books, focused to help readers set priorities and goals. They are not lengthy theoretical essays on business and corporate topics. Both beginning job hunters and experienced business professionals will find these quick-read guides filled with practical advice that they can put to immediate use
Author : Renee Evenson
Publisher : AMACOM
Page : 242 pages
File Size : 30,20 MB
Release : 2013-10-15
Category : Business & Economics
ISBN : 0814432999
How to Manage Work Relationships in a Constructive Way that Leads to Success. Learning how to maintain strong, harmonious work relationships is essential. Unfortunately, at some point in your career, you'll have to work with people whose personalities or habits make every interaction with them a trial. Communications expert Renee Evenson has written the definitive phrasebook on how to confront the situations that can arise when dealing with difficult personalities and bring about a positive outcome. Powerful Phrases for Dealing with Difficult People is packed with practical and easy-to-use tactics such as: 325 powerful phrases to communicate effectively, as well as powerful actions to take in support of those phrases. 30 common personality traits, behaviors, and workplace scenarios along with the phrases that work best with each. Nonverbal communication actions to back up your words. Sample dialogues that demonstrate how phrasing improves interactions. A five-step process for moving from conflict to resolution. "Why This Works" sections that provide detailed explanations. Often, an employee who can interact well with others and feels comfortable handling conflict will be promoted over an employee who possesses greater job or technical knowledge. From egotistical bosses to meeting monopolizers, you'll learn how to develop the skills to handle any type of conflict with anyone.
Author : Gill Hasson
Publisher : John Wiley & Sons
Page : 215 pages
File Size : 17,68 MB
Release : 2014-10-29
Category : Family & Relationships
ISBN : 0857085719
DON’T LET PROBLEM PEOPLE GET TO YOU! Whether it’s a manager who keeps moving the goal posts, an uncooperative colleague, negative friend, or critical family member, some people are just plain hard to get along with. Often, your immediate response is to shrink or sulk, become defensive or attack. But there are smarter moves to make when dealing with difficult people. This book explains how to cope with a range of situations with difficult people and to focus on what you can change. This book will help you to: Understand what makes difficult people tick and how best to handle them Learn ways to confidently stand up to others and resist the urge to attack back Develop strategies to calmly navigate emotionally-charged situations Deal with all kinds of difficult people – hostile, manipulative and the impossible Know when to choose your battles, and when to walk away Why let someone else’s bad attitude ruin your day? How to Deal With Difficult People arms you with all the tools and tactics you need to handle all kinds of people – to make your life less stressful and a great deal easier.
Author : Eleanor Shakiba
Publisher : New Holland Publishers
Page : 0 pages
File Size : 23,35 MB
Release : 2016
Category : Business & Economics
ISBN : 9781742578323
You're a competent professional. You excel at the technical side of your work. But so far no-one has taught you how to handle difficult people or toxic team dynamics. That's where this book comes in. Difficult People Made Easy explains how you need to think and speak when faced with a difficult colleague. Then it reveals specific words and actions you can use.
Author : Rick Brinkman
Publisher : McGraw Hill Professional
Page : 127 pages
File Size : 48,28 MB
Release : 2006-04-07
Category : Business & Economics
ISBN : 0071487158
Explains how to: Identify 10 bothersome behaviors and deal successfully with each of them Understand why people become difficult Use sophisticated techniques to neutralize whining, negativity, attacks, tantrums and more Cultivate the nine "take-charge" skills that prevent people from becoming difficult
Author : John Townsend
Publisher : Thomas Nelson
Page : 179 pages
File Size : 40,61 MB
Release : 2007-09-16
Category : Religion
ISBN : 1418588288
Button-pushers come in all shapes and sizes, but they have one thing in common: Their behavior drives us crazy and makes us dream of ways to escape the mess we're in. The person who pushes your buttons is likely someone who matters to you – a spouse, a parent, a boss, a fellow church member. Almost always this difficult person is connected to you by blood, love, faith, or money, so you can't just end the relationship without causing pain and upheaval in your life. Our friends and today's culture will often advise us to abandon such relationships quickly – to end this unpleasant chapter and get on with our lives. Psychologist and author Dr. John Townsend disagrees, "Your button-pusher is not someone you would easily and casually leave. You are intertwined at many levels. It is worth the trouble to take a look at the ways the relationship you had, and want, can be revived and reborn." In this easy-to-read book he offers Expert insights to help you understand your own button-pusher Wise assistance in determining the nature of the problem Compassionate help in identifying your failed attempts to fix things A hope-filled vision for what can be and how to make it come true Rich resources to help you navigate the necessary changes
Author : Mark Lauderdale MD
Publisher : Wellspring Personal Effectiveness Inc.
Page : 204 pages
File Size : 24,75 MB
Release : 2010-09-17
Category :
ISBN : 0973188812
As a psychiatrist and therapist I often talk to people who are feeling frustrated and stressed by a difficult person in their life – a difficult relationship, difficult people at work, difficult employees, difficult neighbours and difficult family members. Unlike other books, this 201-page book shows you a tested step-by-step problem-solving method to help you calmly and confidently create the positive change you want when dealing with difficult people.
Author : C. Ni Preston
Publisher :
Page : 64 pages
File Size : 50,95 MB
Release : 2002-03-01
Category : Interpersonal communication
ISBN : 9780808765806
Author : Amy Gallo
Publisher : Harvard Business Press
Page : 326 pages
File Size : 25,61 MB
Release : 2022-09-13
Category : Business & Economics
ISBN : 164782107X
Named one of "22 new books…that you should consider reading before the year is out" by Fortune "This practical and empathetic guide to taking the high road is worth a look for workers lost in conflict." — Publisher's Weekly A research-based, practical guide for how to handle difficult people at work. Work relationships can be hard. The stress of dealing with difficult people dampens our creativity and productivity, degrades our ability to think clearly and make sound decisions, and causes us to disengage. We might lie awake at night worrying, withdraw from work, or react in ways we later regret—rolling our eyes in a meeting, snapping at colleagues, or staying silent when we should speak up. Too often we grin and bear it as if we have no choice. Or throw up our hands because one-size-fits-all solutions haven't worked. But you can only endure so much thoughtless, irrational, or malicious behavior—there's your sanity to consider, and your career. In Getting Along, workplace expert and Harvard Business Review podcast host Amy Gallo identifies eight familiar types of difficult coworkers—the insecure boss, the passive-aggressive peer, the know-it-all, the biased coworker, and others—and provides strategies tailored to dealing constructively with each one. She also shares principles that will help you turn things around, no matter who you're at odds with. Taking the high road isn't easy, but Gallo offers a crucial perspective on how work relationships really matter, as well as the compassion, encouragement, and tools you need to prevail—on your terms. She answers questions such as: Why can't I stop thinking about that nasty email?! What's behind my problem colleague's behavior? How can I fix things if they won't cooperate? I've tried everything—what now? Full of relatable, sometimes cringe-worthy examples, the latest behavioral science research, and practical advice you can use right now, Getting Along is an indispensable guide to navigating your toughest relationships at work—and building interpersonal resilience in the process.
